Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Internal Auditor (18 Month Contract) 
DUCA is looking for an Internal Auditor to join our growing team! 
Job Purpose & Summary
The Internal Auditor supports the Audit team in conducting all types of audits across the organization in accordance with Internal Audit polices, standards, and practices to identify areas of risk.  Under direction from the Manager, Internal Audit, and guided by established test scripts, the Internal Auditor will conduct fieldwork and testing to ensure appropriate internal controls exist and regulatory requirements are met.  The Internal Auditor may also independently conduct less complex internal audits depending on business needs.
Key Accountabilities & Duties

Execute assigned fieldwork and testing, or conduct audit as needed, in accordance with established policies and standards and within the prescribed time and budget
Contribute to the completion of the overall audit process, including identification of risks and controls, scoping, development and application of appropriate audit programs, reporting, and post-audit procedures
Support the preparation of draft reports for the review of the Manager, Internal Audit on the audit findings and recommendations to mitigate risks detected during the audit
Present objective and independent conclusions regarding the adequacy of internal controls in accordance with audit standard
Maintain awareness of emerging risks, issues, and regulatory requirements and assess potential impacts on the business
Conduct research as required to identify benchmarks and/or industry best practices for the management of risk across the business
Build and maintain positive working relationships by effectively communicating and regularly sharing information, issues, and points of interest with the team, as well as internal and external business partners
Maintain high standards of ethics and integrity; adhere to DUCA’s Code of Conduct and any associated legal, compliance, or other regulatory requirements
Occupational Experience & Education Requirements

Undergraduate degree in Accounting, Finance, or another business-related field
3 - 5 years of internal or external audit experience
Professional designation an asset (CPA, CA, CMA, CIA)
 Knowledge, Skills & Attributes

Knowledge of internal audit practices, including the ability to offer sound advice and to recognize opportunities to add value
Knowledge of risks faced by a financial institution in the areas of business processes, operational, credit, and legislative compliance
Excellent public speaking and presentation skills
Excellent process documentation and report writing skills
Advanced data analytics Skills
Demonstrated time-management and prioritization skills with the flexibility to adapt to meet tight deadlines and changing priorities
Ability to manage several tasks concurrently
High level of integrity, ethics and professionalism; proven ability to maintain sensitive and highly confidential information
Proven ability to maintain independence of thought and action
Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio)
Working Conditions
Regular office environment.  May be required to work outside of normal working hours for specific projects
Department: Internal Audit 
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4
Employment Status: Full-Time (18 Month Contract)
Hours per Week: 38
Salary: The annual salary range for this position starts at $57,857. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Commerical Banking Analyst
DUCA is looking for a Commerical Banking Analyst to join our growing team! 
Job Purpose & Summary
The Commercial Banking Analyst contributes to DUCA’s Commercial Lending profitability and growth by assisting in the ongoing management of a diverse portfolio of mid-market business relationships. This position supports the Commercial Finance team in analysis, credit application write-up, portfolio management, and business development activities on a day-to-day basis.
Key Accountabilities & Duties

Assist with assessment of financing proposals, due diligence, research and credit applications, and make recommendations that adhere to DUCA’s policies and risk guidelines.
Coordinate with internal and external partners to facilitate the on-going management of credit facilities.
Conduct credit reviews of existing Members and maintain annual reviews/renewals at or below targeted levels.
Communicate with Commercial Lending clients on a day-to-day basis, responding to questions and inquiries regarding products, services and advice.
Assist with portfolio management duties and other day-to-day duties.
Research and analyze market segments. Monitor market conditions and trends to assess risk.
Occupational Experience & Education Requirements

Bachelor’s degree in business/finance/economics. Master’s level degree or other related designations are considered an asset.
1-3 years’ experience in banking or related field considered an asset.
Previous experience and/or understanding of financial statement analysis.
Prior Construction lending experience preferred but not a requirement
 Knowledge, Skills & Attributes

Strong analytical skills required
Highly proficient with the Microsoft Office suite of products, including Excel, Word, and Outlook.
Strong attention to detail.
Problem solving and issue resolution skills.
Excellent written and verbal communication skills.
Effective team player and ability to work well within a group setting.
 Working Conditions
Regular office working conditions.
Department: Commercial Finance 
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4 
Employment Status: Full-Time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $64,023. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative
DUCA is currently looking for a Full-Time Member Service Representative to join our dynamic Toronto Mount Pleasant branch! 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm  
Job Purpose & Summary
The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community involvement.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required 
 Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
Experience working with and handling cash
Strong knowledge of computer systems
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred
Previous experience with sales is considered an asset
 Knowledge, Skills & Attributes

You have a desire to learn and grow
Passion for working directly with Members and customers, finding ways to surprise and delight
Committed team player, demonstrating your enthusiasm for your job and Member every day
Multi-tasker who can organize and prioritize other work while putting the Member first
Excellent interpersonal and communication skills, both verbal and written
Strong attention to detail with ability to make decisions and provide friendly and personable service
Strong administration, organizational, planning and time management skills
Department: Toronto Mount Pleasant 
Primary Location: 245 Eglinton Avenue, Toronto, Ontario , M4P 3B7
Employment Status: Full-Time 
Hours per Week: 38
Salary: The hourly rate for this position starts at $40,634. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Part-Time)
DUCA is currently looking for a part-time Member Service Representative to join our dynamic Mount Albert branch! (Saturday availability required)
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm  
Job Purpose & Summary
The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community involvement.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required 
 Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
Experience working with and handling cash
Strong knowledge of computer systems
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred
Previous experience with sales is considered an asset
 Knowledge, Skills & Attributes

You have a desire to learn and grow
Passion for working directly with Members and customers, finding ways to surprise and delight
Committed team player, demonstrating your enthusiasm for your job and Member every day
Multi-tasker who can organize and prioritize other work while putting the Member first
Excellent interpersonal and communication skills, both verbal and written
Strong attention to detail with ability to make decisions and provide friendly and personable service
Strong administration, organizational, planning and time management skills
Department: Mount Albert 
Primary Location: 19132 Centre Street, Mount Albert, Ontario , L0G 1M0
Employment Status: Part-Time
Hours per Week: 21-25 
Salary: The hourly rate for this position starts at $20. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Account Manager, Construction Financing (12 month contract)
DUCA is looking for an Account Manager, Construction Financing to join our growing team! 
Job Summary
The Account Manager, Construction Financing is responsible for independently developing new business, managing a portfolio and client relationships associated with land and construction financing, while contributing to DUCA’s risk objectives and financial targets.
Key Accountabilities and Duties

Develop and maintain a profitable commercial real estate portfolio of loans valued between $5MM-$20MM which include development land and construction financing and participations in loans led by other credit unions or FIs
Source new loan applications by soliciting existing and potential clients and other financial intermediaries
Understand fundamental credit principles while reviewing and analyzing financial statements to identify and mitigate risk
Review and underwrite commercial credit applications providing products and services which meet the Members needs while adhering to DUCA’s lending policies and practices
Actively monitor the loan portfolio to ensure accounts are operating as authorized and take measures necessary to remedy non-performing assets
Represent DUCA at community, business networking, and trade association events.
Maintain a strong understanding of DUCA’s Credit Policy and keep abreast of changes and trends in the marketplace
Occupational Experience and Educational Requirements

Completion of university degree in Business, Finance, or a related field
3-5 years’ experience in a relationship management and /or related commercial role in financial services
Sales management experience an asset
Exposure to land and construction financing for residential & commercial developments, and special use properties including hotels, senior & student residences
Exposure to syndicated financing
 Knowledge, Skills, and Attributes

Strong customer service, relationship building, judgment, problem solving and follow-up skills
Proficiency in Microsoft Office Suite of products, including strong knowledge of Excel
Effective team player and ability to work well within a group setting
Strong negotiating and influencing skills
Familiarity with mid-market commercial and real estate related financing Strong business development, leadership, sales, and relationship management skills
High level of analytical, credit assessment, and underwriting skills
Balanced focus on profitability, portfolio growth, and asset quality
Strong interpersonal, partnership, and collaboration skills
Highly organized with the ability to multi-task and meet tight or conflicting priorities
 Working Conditions

Regular office environment
Regular travel within Ontario required for site visits (including construction sites) and to meet with COIs, Members, and prospects
Some after-hours requirements to attend networking and business development events
Standard work week of 38 hours with additional time required to meet deadlines and project deliverables 
Department: Commercial Banking
Primary Location: Corporate Office, 5255 Yonge Street, North York 
Employment Status: Full-Time (12 month contract)
Hours per Week: 38
Salary: The annual salary range for this position starts at $69,956. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1


DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Commerical Banking Analyst
DUCA is looking for a Commerical Banking Analyst to join our growing team! 
Job Purpose & Summary
The Commercial Banking Analyst contributes to DUCA’s Commercial Lending profitability and growth by assisting in the ongoing management of a diverse portfolio of mid-market business relationships. This position supports the Commercial Finance team in analysis, credit application write-up, portfolio management, and business development activities on a day-to-day basis.
Key Accountabilities & Duties

Assist with assessment of financing proposals, due diligence, research and credit applications, and make recommendations that adhere to DUCA’s policies and risk guidelines.
Coordinate with internal and external partners to facilitate the on-going management of credit facilities.
Conduct credit reviews of existing Members and maintain annual reviews/renewals at or below targeted levels.
Communicate with Commercial Lending clients on a day-to-day basis, responding to questions and inquiries regarding products, services and advice.
Assist with portfolio management duties and other day-to-day duties.
Research and analyze market segments. Monitor market conditions and trends to assess risk.
Occupational Experience & Education Requirements

Bachelor’s degree in business/finance/economics. Master’s level degree or other related designations are considered an asset.
1-3 years’ experience in banking or related field considered an asset.
Previous experience and/or understanding of financial statement analysis.
Prior Construction lending experience preferred but not a requirement
 Knowledge, Skills & Attributes

Strong analytical skills required
Highly proficient with the Microsoft Office suite of products, including Excel, Word, and Outlook.
Strong attention to detail.
Problem solving and issue resolution skills.
Excellent written and verbal communication skills.
Effective team player and ability to work well within a group setting.
 Working Conditions
Regular office working conditions.
Department: Commercial Finance 
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4 
Employment Status: Full-Time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $64,023. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1


DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Account Manager, Commercial Banking (12 month contract)
DUCA is looking for an Account Manager, Commercial Banking to join our growing team! 
Job Summary
The Account Manager will be responsible for developing new business and managing a loan portfolio and client relationships, in both term and construction financing, as well as helping DUCA achieve its risk objectives and financial targets. 
Key Accountabilities and Duties:

Develop and maintain a profitable commercial real estate portfolio of loans valued between $5MM-$20MM which include term real estate loans, construction financing and participations in loans led by other credit unions or FIs.
Source new loan applications by soliciting existing and potential clients and other financial intermediaries.
Review and underwrite commercial credit applications providing products and services which meet the Members needs while adhering to DUCA’s lending policies and practices.
Actively monitor the loan portfolio to ensure accounts are operating as authorized and take measures necessary to remedy non-performing assets.
Occupational Experience and Educational Requirements:

Completion of university degree in Business, Finance, or a related field.
Minimum of 3-5 years’ experience in a relationship management or related role in financial services.
Proficiency in MS Office Suite with strong knowledge of Excel.
Knowledge, Skills and Attributes:

Experience with financial analysis of construction loans for residential/commercial development and other interim financing.
Experience with financing for special use properties such as hotels, senior and/or student residences.
Computer literate, high proficiency in excel.
Problem solving and issue resolution skills.
Effective team player and ability to work well within a group setting.
Developed negotiating and influencing skills.
Working Conditions
Regular travel within Ontario required for site visits and to meet with clients.
Department: Commercial Lending
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4 
Employment Status: Full-Time (12 month contract)
Hours per Week: 38
Salary: The annual salary range for this position starts at $69,956. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Part-Time)
DUCA is currently looking for a Part-time Member Service Representative to join our dynamic Guelph branch! (Saturday availability required) 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit
Key Accountabilities & Duties 

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community involvement.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
Experience working with and handling cash
Strong knowledge of computer systems
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred
Previous experience with sales is considered an asset
 Knowledge, Skills & Attributes

You have a desire to learn and grow
Passion for working directly with Members and customers, finding ways to surprise and delight
Committed team player, demonstrating your enthusiasm for your job and Member every day
Multi-tasker who can organize and prioritize other work while putting the Member first
Excellent interpersonal and communication skills, both verbal and written
Strong attention to detail with ability to make decisions and provide friendly and personable service
Strong administration, organizational, planning and time management skills
Department: Retail Banking 
Primary Location: Guelph Branch - 779 Woolwich Street, Guelph ON N1H 3Z2 
Employment Status: Part-time
Hours per Week: 25-30 hours
Salary: The hourly rate for this position starts at $20. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Assistant Vice President, Treasury
DUCA is looking for an Assistant Vice President, Treasury to join our growing team! 
Job Purpose & Summary
While leading DUCA’s Treasury function, the AVP, Treasury is responsible for executing strategies and tactics that ensure compliance with current policies while proactively identifying and recommending enhancements that support the company’s growth and evolving business needs. This role requires continuous monitoring and reporting of real-time market dynamics and economic trends to inform decision-making. The AVP, Treasury ensures that balance sheet and liquidity policies remain aligned with the company’s risk appetite and strategic objectives, while also driving the execution of a forward-looking Treasury strategy that supports long-term financial resilience and operational agility.
The AVP, Treasury will help DUCA achieve its strategic objectives by introducing improvements to treasury performance and risk analytics spanning capital, Asset Liability Management (ALM), and liquidity initiatives. With a focus on department wide process and procedure improvements, the AVP, Treasury will lead and support key initiatives and improvement in reporting and communications to internal and external stakeholders including senior management, Board, regulator, rating agencies, and investors.
Key Accountabilities & Duties

Leads by example: consistently demonstrates DUCA’s values of “Bringing out the best in others”, “Doing what’s right even when it’s difficult”, and “Making what’s possible happen”
Collaborate with Treasurer to support the development and implementation of the treasury strategy and contribute to the overall development of the department commensurate with DUCA’s growth and evolving complexity. Execute on strategic treasury initiatives as needed including funding strategies, capital optimization initiatives, capital raising initiatives, balance sheet transactions, rating agency presentations, merger and acquisition activities, and financing and securitization
Monitor relevant market and/or regulatory trends that may impact DUCA and develop solutions or strategies to mitigate potential risks
Lead and direct Treasury team, ensuring annual and long-term direction is understood and objectives met; create and implement short- and long-term resourcing plans to support DUCA’s ongoing growth and development
Identify opportunities and lead the analysis and execution of treasury / balance sheet transactions to support the funding, asset-liability management (ALM) of the Credit Union and the generation of economic returns
Ensure treasury department activities are in compliance with treasury policies, accounting guidelines, governance policies and internal controls
Within designated limits, manage cash and investment portfolios; oversee cash management banking as well as implementing new bank technologies, products, and services to improve the cash cycle
Oversee liquidity management by reviewing daily cash flow reports and outstanding borrowings; evaluate and act on investment recommendations from the Liquidity Team to optimize short-term cash deployment and ensure sufficient working capital availability
Lead short and medium-term cash forecasting process and analysis to ensure visibility, predictability, and access to liquidity
Facilitate the preparation of the monthly Asset Liability Committee (ALCO) package
Lead oversight of the third-party vendor responsible for developing DUCA’s interest rate risk model(s); critically evaluate model assumptions, challenge methodologies, and ensure timely documentation of assumption changes within ALCO in response to evolving market conditions and business objectives
Participate in liquidity discussions with the Executive Leadership Team around leading indicators related to current Liquidity Level per the Liquidity Contingency Plan (LCP)
Operationalize, improve, and manage the capital and liquidity stress-testing process and prepare the Internal Capital Adequacy Assessment Plan report for the Board and regulator
Assess and manage the foreign currency risk management program including exposure identification and determination of hedging strategies
Oversee and manage the securitization program ensuring compliance with policy limits
Act as key pivot point and relationship management contact with:
Banks, finance companies, and rating agencies
Asset/portfolio managers in the management of HQLA and other investment portfolio(s), as appropriate
Third parties for wholesale and other funding sources.

Assist the Treasurer with projects and analysis; prepare related business cases and presentations for review by internal and external stakeholders
Attend ALCO meetings to present and effectively communicate Internal Capital Adequacy Assessment Process (ICAAP) and Internal Liquidity Adequacy Assessment Process (ILAAP) results and analyses.
Occupational Experience & Education Requirements

Bachelor's degree in Accounting, Economics, Finance, or a related field required
8+ years’ progressive experience managing internal treasury functions and teams within the financial services industry including interest rate risk analysis, liquidity management, securitization, and stress-testing
Minimum 5 years of people management experience with senior level leadership experience preferred
EMBA or MBA an asset
Certified Treasury Professional (CTP) designation an asset
Professional designation (CA, CGA, CMA / CPA, CFA,) an asset
Knowledge, Skills & Attributes

Seasoned professional with in-depth financial services market and product knowledge
Advanced skills in capital markets, financial instruments (eg: REPO, swaps, investment analysis, management and decisioning), debt instruments, financial analysis, ALM, balance sheet management, securitization, and accounting
Strong working knowledge of Bloomberg Terminal, with the ability to navigate and apply its features to support Treasury operations and market monitoring; including using its tools for market analysis, financial data retrieval, and decision support.
Demonstrated leadership abilities with proven experience in leading, motivating, and developing a high-performance team
Strategic thinker with strong business acumen to see the big picture and identify emerging risks and opportunities
Proficiency in Microsoft Office suite with advanced Excel skills
Highly developed written and verbal communication skills
Exceptional financial modeling and data driven decision-making skills
Exceptional organizational skills with the ability to work independently and effectively to meet deadlines
Ability to prioritize and handle multiple strategic or tactical initiatives concurrently
Highly analytical and detail-oriented
Strong interpersonal, negotiation, and relationship management skills
Ability to identify, assess, and manage risks while meeting business objectives
Working Conditions
Normal office environment; may require extended hours in preparation for quarterly board meetings and special projects.
Department: Finance
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4
Employment Status: Full-Time
Hours per Week: 38
Salary: The annual salary range for this position starts at $113,128. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 


DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Network Engineer
DUCA is looking for a Network Engineer to join our growing team! 
Job Purpose & Summary
The Network Engineer will configure, maintain, and secure DUCA’s network infrastructure, comprised of LAN, WAN and VOIP network environments across corporate offices and branches, datacenters, and cloud. This role will contribute to a positive, collaborative team environment.

Key Accountabilities & Duties

Deploy and maintain Cisco network switches and routers
Review, troubleshoot, and maintain Palo Alto firewalls & policies
Configure and optimize software defined datacenter networking (VMware NSX-T)
Investigate network infrastructure issues (including configuration review, packet inspection, etc.)
Define, document, and enforce network systems & standards including network security policies and network access monitoring and controls
Facilitate network tasks related to DUCA IT technology roadmap projects & initiatives
Assist in short and long-term planning for network technology roadmap (including cross-technology and cross-platform configurations, resiliency & High Availability)
Manage patching & security compliance of network devices
Administer certificates & public DNS with appropriate third-party services
Create  templates and baseline configurations for network devices
Manage backup & recovery of network configurations, and ensure high availability configurations are validated to support business continuity; participate in disaster recovery testing when required
Facilitate technology audits in network categories as required
Working with the cybersecurity team to ensure security tools are properly in place and configured optimally.  This would include vulnerability scanning, IPS/IDS solutions.
Provide insight to prioritization and scope of security remediations based on networking knowledge & experience
Share knowledge and collaborate with team members including systems engineers, system administrators, and IT support staff
Work with 3rd party service providers and vendors to support the network infrastructure
Occupational Experience & Education Requirements

Bachelor’s degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
5+ years working in an IT related field
3+ years working in a network administration capacity
Palo Alto firewall & policy management experience required
Proven experience with software defined networking (including VMware NSX-T & SD-WAN technologies
CCNA, CCNP certifications or equivalent Cisco networking experience
Load Balancer, DNS & Certificate Management experience
Experience deploying and life cycling wireless infrastructure (e.g., Ruckus) an asset
MPLS networking experience an asset
Networking configurations in public cloud environments (AWS) an asset
VOIP experience an asset
Knowledge, Skills & Attributes

Proven networking fundamental skills
OSI model
Routing/Switching (including OSPF & BGP)
IP Subnetting & NAT
VPN (IPsec, GRE, IKE)
Layer 2 Connectivity including VLANs & Trunking

Understanding of ACL’s & role-based access controls
Implementation skills of redundant switch networks using Spanning Tree Protocol
High level understanding of HSRP and VRRP to facilitate routing redundancy
Comfortable in CLI environments, including basic scripting
Familiar with PAN-OS next-gen firewall administration
Excellent troubleshooting capability
Independent contributor with the ability to self organize as well as ability to work with a team for specific projects and initiatives
Strong oral and written communication skills with the ability to interact with employees at all levels of the organization
Strong documentation skills in creation of blueprints & reference configurations, training material, etc.
Demonstrated organization, prioritization, and time management skills with the ability to manage multiple tasks with tight deadlines
Ability to maintain confidentiality when dealing with sensitive information
Working Conditions
This position will require some travel within the GTA to DUCA branches and data centres. It will also require occasional evening and weekend work, sometimes with little advanced notice.
Department: Information Technology
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4
Employment Status: Full-Time 
Hours per Week: 38
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Commercial Administration Officer
DUCA is looking for a Commercial Administration Officer to join our growing team! 
The Commercial Administration Officer is responsible for various functions and duties related to the back-office processes that encompass payment processing, annual reviews, repayments, property insurance monitoring, as well as supporting projects and new initiatives. The risk associated with the size and complex nature of our mortgage portfolio demands a high degree of precision and efficiency on the servicing functions of this group. The Commercial Credit Operations group is focused on being a high performing team through continuous improvement and delivery of value to our Members.
Key Accountabilities & Duties

Process Commercial Annual Reviews and covenant breach/non-tolerance letters
Process loan documentation and fulfill conditions precedent requirements for Renewals, Extensions, and Amending Agreements for Business Banking and Commercial Lending Team
Process mortgage payments, fees, and Pre-Authorized Debits
Maintain monthly insurance expiry report, collect past due insurance polices by contacting brokers and follow-up with cancellation policies until insurance is satisfactory and up-to date
Conduct sub-searches, and corporate profile searches
Assist with Personal Property Security Act (PPSA) Report and register PPSA renewals
Liaise and maintain positive relations with borrowers, lenders, brokers, insurers, external vendors, and other departments for any information requests
Maintain and develop controls to ensure the integrity of the mortgage loan system and the accuracy of information
Administer Canadian Small Business Financing Act (CSBFA) quarterly administration fees and yearly reconciliation reporting to Revenue Canada
Prepare information statements, payouts and discharge documentation, administer partial principal reductions and release of loan security for review
Prepare paid out files for shipment to Iron Mountain
Support various projects to organize credit and banking system
Support Commercial Operations Team with various reporting when required
 Occupational Experience & Education Requirements

1-2 years’ experience in mortgage administration, preferred
Post-secondary education in a related field (Business administration, Finances, etc.) considered an asset
Intermediate experience with Outlook, Excel and Word
Familiarity with commercial/residential mortgage loan documents considered an asset
Experience in Financial Services, specifically the Credit Union system, considered an asset
Knowledge, Skills & Attributes

Ability to handle multiple competing priorities
Good time management skills with ability to meet tight deadlines
Strong commitment to high level of customer service
Good organizational skills with attention to detail
Ability to work in a team environment
Knowledge of mortgage-backed securities would be an asset
Ability to prioritize and organize workload to meet stringent turnaround times as necessary
Working Conditions

Normal Office Enviornment
Department: Commercial Credit Operations
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4
Employment Status: Full-Time
Hours per Week: 38
Salary: The annual salary range for this position starts at $40,634. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.