Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Senior Member Service Representative (Full-time)
DUCA is currently looking for a Senior Member Service Representative (SMSR) to join our Richmond Hill Branch!
The ideal candidate for this role is passionate about delivering outstanding customer service and enjoys working with a team to achieve objectives! We are looking for driven, organized individuals who thrive on interacting with customers, and are committed to helping Members by identifying opportunities through communication and inquiry. SMSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30am to 5:00pm
Thurs: 9:30am to 7:00pm
Fri: 9:30am to 5:00pm
Sat: 9:30am to 1:00pm

Job Purpose & Summary
The Senior Member Service Representative (SMSR) performs all the usual tasks of a Member Service Representative (MSR), providing a full range of financial services to DUCA Members, including deposits, withdrawals, and cheque cashing. In addition to the MSR responsibilities, the SMSR, under the supervision of branch management, is responsible for assisting the MSR’s with balancing, dealing with errors, and answering questions regarding products and procedures.
The SMSR promotes DUCA products and services to members and prospective members, maintains cash balances, lists and balances outgoing cheques and balances all transactions daily.
Key Accountabilities & Duties

Directs the work effort of MSRs, providing overrides while verifying transactions are correct, and offering general assistance as needed to help ensure work is completed correctly and according to guidelines and standards
Help train MSRs, helping them succeed in their role
Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Operates a cash on a daily basis, identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Assist the Branch Manager with completion of administrative duties and reports.
Performs cash management duties – ordering, verifying, and balancing
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures
Participates in local market business development opportunities and community
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required
Participates in the counting of large cash deposits.
Occupational Experience & Education Requirements

High School Diploma or equivalent
2-3 years’ experience helping Members or customers in a financial services environment
Previous experience with sales is considered an asset
Cash handling experience
Proven customer service skills in the financial industry
Supervisory or team lead experience considered an asset
Knowledge, Skills & Attributes

Ability to effectively supervise
Conflict resolution and problem-solving skills
Good communication skills, both verbal and written
Keen attention to detail and emotional intelligence
Department: Retail Banking
Primary Location: Richmond Hill Branch - 9174 Yonge St, Richmond Hill, ON L4C 7A1
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $44,818. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Payroll Specialist 
DUCA is looking for a Payroll Specialist to join our growing team!
Job Purpose & Summary
The Payroll Specialist is a key member of the team responsible for delivering an exceptional employee experience through the provision of timely and accurate payroll activities and benefit / pension administration services. This position will meticulously adhere to internal procedures and deadlines to ensure payroll activities are delivered on-time and in compliance with associated regulations, legislation, and internal standards.
Additionally, the Payroll Specialist will troubleshoot issues and provide technical expertise and guidance for both internal and external stakeholders. This position also recommends changes to processes, forms, and workflows etc. to improve operational effectiveness. 
Key Accountabilities & Duties

Contribute to the delivery of accurate and on-time biweekly payrolls that include a high volume of transactions for salaried, hourly, and commissioned employee groups
Meticulously adhere to internal policies, procedures, deadlines, and related controls when processing payroll entries such as salaries, commissions, bonuses, termination payments, and other special payments as required; ensure all entries are processed accurately and in compliance with associated regulations and legislation
Through escalations from the Payroll & Benefits Coordinator, troubleshoot, resolve, and respond to complex employee queries about individual pay issues; provide technical expertise and guidance to employees and managers on payroll practices and systems
Support the biweekly pay pre-submission audit process by verifying pay transactions and other activities completed by the Payroll & Benefits Coordinator
Support the year-end reconciliation process and the timely submission of all payroll regulatory filings and production of tax related forms
Provide support for all internal and external audits related to payroll transactions, user access, and/or related systems
Make recommendations for updates to current payroll, benefit, and pension related forms, systems, processes, and workflows; identify, research, recommend, and implement new or enhanced procedures, and processes to improve operational effectiveness that support business needs
Produce regular and ad-hoc reports as required 
Occupational Experience & Education Requirements

Undergraduate degree in Business, Accounting, Finance or related discipline, or combination of education and equivalent experience
2 - 3 years’ full cycle experience working in a high-volume payroll environment with salaried, hourly, and commissioned employee groups
PCP designation or in progress
Strong payroll systems experience (Desjardins’ EmployerD an asset)
Experience in the administration of group benefit and defined contribution pension plans an asset
Knowledge, Skills & Attributes

Demonstrated ability to take initiative and work independently while exercising mature judgment and decision-making skills
Strong customer service orientation with the ability to build relationships across the organization
Advanced proficiency in Excel with the ability to produce high-quality, user-friendly reports
Excellent active listening, written, and verbal communication skills with the ability to influence at all levels of an organization
Strong prioritization, organizational, and time-management capabilities
Demonstrated experience managing multiple, competing tasks and priorities
Ability to quickly deliver solutions that meet the needs of a fast-paced growing organization
Excellent problem-solving, critical thinking, and analytical skills with the ability to resolve complex issues
Ability to work in a dynamic team environment with tact and diplomacy
High level of integrity, ethics, and professionalism with the demonstrated ability to ensure confidentiality and protection of employee data and other sensitive information
Working Conditions
Regular office environment
Department: People and Culture 
Primary Location: Corporate Office 
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $62,158. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Collections Officer 
DUCA is looking for a Collections Officer to join our growing team!
Job Purpose & Summary
The Collections Officer is responsible for assisting DUCA’s personal (unsecured and secured loans), specialized lending and small business Members in hardship situations with complex problems that take time, patience, and resilience to resolve. This position is responsible for monitoring complex impaired loans within assigned portfolio, and for contacting and negotiating agreeable payment terms with Members. The Collections Officer should exhibit empathy, professionalism, and trustworthiness, while using excellent communication and negotiation skills to provide DUCA Members with the best experience during difficult times while supporting long-term strong Member relationships. 
Key Accountabilities & Duties
Working with Members experiencing Financial Difficulties:

Communicate effectively with Members to assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information, so to gain full comprehensive assessment for Members financial needs and provide various payment options.
Communicate effectively with DUCA’s small business Members and specialized lending Members to assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information, so to gain full comprehensive assessment for Members financial needs and provide various payment options.
Negotiate payment plans and payment schedules that consider Members current financial situation, in lieu of commencing legal action.
Counsel and educate Members on payment terms, budgeting, and balancing income and expenses to avoid future delinquencies
Focus on Member retention and the lifecycle value of a Member relationship while mitigating risk to the Credit Unions reputation. 
Working with Third Party affiliates to facilitate payments:

Provide oversite and direction to collection agencies, bankruptcy representatives, and various companies to ensure repayment of significant defaults.
Work with outside legal counsel to ensure payment demands/full demands and Notices of Sale are issued in an appropriate and timely manner.
Coordinate outside service providers on DUCA legal files and Power of Sale properties (lawyers, property managers, appraisers, environmental consultants, receivers, etc.).
Coordinate with Genworth/CMHC/Canada Guaranty on insured mortgage files and delinquency 
Reports:

Prepare the weekly loan payment/delinquency report.
Review, update and distribute the residential/retail component of the monthly watchlist report.
Create, maintain, and optimize reports related to DUCA’s delinquency, impairment, write off and collections activities.
Collaborate with internal departments and external stakeholders (Financial Services Regulatory Authority of Ontario/Insurers/External Mortgage Providers/Pool Partners, etc.) to meet data requests in a timely manner and ensure compliance with DUCA’s reporting requirements.
Other ad hoc reports as required and as DUCA’s business requirements change 
Administration:

Work with CUMIS to place or claim insurance as needed
Process all Write-Offs and Recoveries
Answer Member questions, draft letters, issue notices, emails, and memos, etc.
Process Requirement to Pay and Requirement for Information to CRA
Review the Returned Items Report daily and effect the proper reversal and processing of returned payments.
Responsible for managing Overdraft Protection Product, Excess Overdraft Accounts and Dormant Accounts
Responsible resolving property tax and property insurance breaches.
Other administrative duties including scanning and/or filing and other duties as assigned from time to time. 
Occupational Experience & Education Requirements

Post-secondary education in business or administrative studies
Courses or education in credit, legal studies, and/or finance considered an asset
4+ years of collections experience
Retail banking, Small Business banking or credit experience considered an asset
Knowledge and experience in the credit union or financial services industry an asset 
Knowledge, Skills & Attributes

Excellent customer service, relationship building, problem solving, and follow-up skills
Excels at establishing and maintaining interpersonal relationships to develop constructive and cooperative working relationships with Members, internal and external partners
Proficient in Microsoft Office Suite of products, specifically Word, Excel and PowerPoint
Demonstrated ability to practice patience and empathy to better understand the needs of Members to effectively assist a difficult situation.
Excellent communication skills – active listening, verbal and written communication to help resolve problems and answer questions.
Analyzing Information and evaluating results to choose the best solution to solve problems
Household budgeting and financial planning is an asset
Experience reading and interpreting financial statements and key ratios
High level of integrity, ethics and professionalism; must be able to handle all confidential and sensitive information with discretion and sensitivity
Working Conditions
Normal office environment. Standard work week of 38 hours with additional time may be required to meet deadlines and project deliverables.
Department: Retail Collections 
Primary Location: Corporate Office 
Employment Status: Full-Time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $56,172. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Part-time)
DUCA is currently looking for a part-time Member Service Representative to join our dynamic Richmond Hill branch! Saturday availability required. 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred.
Previous experience with sales is considered an asset.
Knowledge, Skills & Attributes

You have a desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player, demonstrating your enthusiasm for your job and Member every day.
Multi-tasker who can organize and prioritize other work while putting the Member first.
Excellent interpersonal and communication skills, both verbal and written.
Strong attention to detail with ability to make decisions and provide friendly and personable service.
Strong administration, organizational, planning and time management skills.
Department: Retail Banking
Primary Location: Richmond Hill Branch - 9174 Yonge St, Richmond Hill, ON L4C 7A1
Employment Status: Part-time
Hours per Week: 25 - 30
Number of Vacancies: 1
Salary: The hourly rate for this position starts at $19.97. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Full-time)
DUCA is currently looking for a full-time Member Service Representative to join our dynamic Brampton branch! 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred.
Previous experience with sales is considered an asset.
Knowledge, Skills & Attributes

You have a desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player, demonstrating your enthusiasm for your job and Member every day.
Multi-tasker who can organize and prioritize other work while putting the Member first.
Excellent interpersonal and communication skills, both verbal and written.
Strong attention to detail with ability to make decisions and provide friendly and personable service.
Strong administration, organizational, planning and time management skills.
Department: Retail Banking
Primary Location: Brampton Branch - inside Holland Christian Homes, 7900 McLaughlin Rd S, Brampton, ON L6Y 5A7
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Full-time)
DUCA is currently looking for a full-time Member Service Representative to join our dynamic Etobicoke branch! 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred.
Previous experience with sales is considered an asset.
Knowledge, Skills & Attributes

You have a desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player, demonstrating your enthusiasm for your job and Member every day.
Multi-tasker who can organize and prioritize other work while putting the Member first.
Excellent interpersonal and communication skills, both verbal and written.
Strong attention to detail with ability to make decisions and provide friendly and personable service.
Strong administration, organizational, planning and time management skills.
Department: Retail Banking
Primary Location: Etobicoke Branch - 1451 Royal York Rd, Etobicoke, ON M9P 3B2
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Part-time)
DUCA is currently looking for a part-time Member Service Representative to join our Newmarket branch! Saturday availability required. 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm


Job Purpose & Summary
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred.
Previous experience with sales is considered an asset.
Knowledge, Skills & Attributes

You have a desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player, demonstrating your enthusiasm for your job and Member every day.
Multi-tasker who can organize and prioritize other work while putting the Member first.
Excellent interpersonal and communication skills, both verbal and written.
Strong attention to detail with ability to make decisions and provide friendly and personable service.
Strong administration, organizational, planning and time management skills.
Department: Retail Banking
Primary Location: Newmarket Branch – 16640 Yonge Street, Unit 6B, Newmarket ON L3X 2N8
Employment Status: Part-time
Hours per Week: 21 - 25 
Number of Vacancies: 1
Salary: The hourly rate for this position starts at $19.97. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Financial Services Officer 
We are looking for a new Financial Services Officer to join our dynamic Newmarket branch! Must be available on Saturday's. 
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm


Job Purpose & Summary
The Financial Services Officer (FSO) plays a key role in helping our Members to do more, be more, and achieve more with their money and their lives. The Financial Services Officer establishes relationships with Members, understands their goals, and provides them with holistic financial advice on a range of DUCA products and services that will enable them to achieve these goals. The FSO also helps develop new business with existing and potential Members through participation in branch campaigns and events, and establishing relationships within the community.The FSO is a senior member of our small branch advisory teams and is responsible for providing leadership and coaching to other team members in the absence of the Branch Manager.
Key Accountabilities & Duties

Establish strong relationships with Members and ask open-ended questions to discover Members’ life events, financial situation, risk profile, and short- and long-term goals.
Proactively provide needs-based advice by developing and presenting customized financial solutions that will help Members achieve their goals
Utilize sound interviewing, judgement and analysis skills to identify and provide recommendations on credit solutions within guidelines, on products including mortgages, loans, lines of credit and credit cards
Provide sound investment advice and identify appropriate solutions including registered and non-registered term deposits, TFSA’s, mutual funds, and other wealth solutions. Maintain up-to-date knowledge of economic and market conditions.
Open new Member accounts and provide other banking solutions to meet Member needs
Generate referrals for more complex needs to our Commercial or Wealth Management teams
Provide exceptional Member service by developing and deepening relationships, maintaining regular communication, and providing timely responses and value-added information and advice to Members
Work towards achieving or exceeding individual and branch objectives, while always acting in the best interest of our Members
Identify opportunities to develop business within the community and attract new Members to DUCA by establishing “centres of influence” outside the branch, and participating in community and branch events as a representative of DUCA
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Post-secondary education
A minimum of 3 years’ experience in a financial services sales environment and a minimum of 1 year in an advisory role with a proven track record in sales
Mutual funds license (e.g. IFIC), or working towards obtaining a mutual funds license
Experience working with or knowledge of a range of credit and investment products
Knowledge, Skills & Attributes

Passionate about providing excellent Member service and helping others to achieve their goals
Exceptional written and verbal communication skills
Strong relationship management skills
Strong business acumen and financial industry knowledge
Proven sales skills
Strong attention to detail and time management skills
Experience using Microsoft Office suite of products
Experience using Customer Relationship Management (CRM), Loan Originating System (LOS), or other related software, considered an asset
Excellent analytical and problem-solving skills
Dedication to continual learning and development
Department: Retail Banking 
Primary Location: Newmarket Branch – 16640 Yonge Street, Unit 6B, Newmarket ON L3X 2N8
Employment Status: Full-time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $56,172. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.