Business System Analyst

Business System Analyst

Job Purpose & Summary

The Business System Analyst provides system analysis, software deployment, testing and application support on projects, enhancements and operations related to one or more business system applications (e.g., Core Banking System, Account Opening/Loan Origination System, Customer Relationship Management System, etc.). The Business Systems Analyst collaborates with business partners and colleagues to identify user requirements, perform business process and systems analysis, assess process improvement opportunities, and support overall project solutions. In addition, this role is considered a subject matter expert in the business process(es) their assigned system(s) supports.

Key Accountabilities & Duties

• Lead requirements gathering and analysis
• Works proactively with the business to ensure that solutions being developed provide business value
• Assess the impact of the proposed business requirements on the systems and collaborate with 3rd party technical specialists to propose solutions
• Manage system enhancements, upgrades, and staff access
• Manage implementation of application software releases
• Document system business requirements and translate them into technical requirements
• Document system data and process flows
• Assist in end user training when needed and prepare user documentation based on the provided application solution
• Lead and/or participate in application functional testing, acceptance testing and end-user training
• Provide subject matter support to business and IT projects
• Ensure change requests are documented, developed, tested, and integrated
• Write and manage queries on the system database
• Provide second level technical support to employees for applications, third party integration points, and databases
• Monitor vendor ticketing systems and ensure all issues are accurately and timely documented
• Use strong communication skills to clearly explain both the concept and details of new functionality or new processes to business stakeholders
• Assist with the development of metrics within system related technology and business organizations

Occupational Experience & Education Requirements

• Undergraduate degree in Business, Technology, or a related field
• Business Analysis Training or Certification
• 2-3 years in a related position (i.e., Business Analysis or Banking Systems Analyst role)
• Prior experience working with a Banking System and other banking applications, considered an asset
• Credit Union or other Financial Institution experience, considered an asset

Knowledge, Skills & Attributes

• Strong understanding of Business Process Management
• Exceptional analytical and conceptual thinking skills.
• Excellent planning, organizational, and time management skills.
• Strong interpersonal skills and communication skills
• Proven problem-solving skills
• Excellent documentation skills
• Requirements Management
• Keen to understand and learn unfamiliar processes
• Good understanding of Software Development Life Cycle (SDLC)
• Good knowledge of Structured Query Language (SQL)
• Experience with Relational Databases
• High level Microsoft Excel Knowledge
• Business Process Management tools (e.g., Visio)
• Web Service troubleshooting
• XML (Extensible Markup Language)
• Understanding of ITIL Framework, considered an asset

Working Conditions

Normal Office environment/Hybrid available

This position may be required to work weekends and nights as necessary to ensure all business applications used in the end-to-end Member sales and services processes are available 24-7 and to support after regular business hours deployments of new systems, patches, fixes, and/or other enhancements

Department: Information Technology 

Primary Location: Corporate Office 

Employment Status: Full-time

Hours per Week: 38

Job Grade Level: 6

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted.