Senior Analyst, Vendor Management & Operational Risk

Senior Analyst, Vendor Management & Operational Risk

Job Purpose & Summary

As an integral part of DUCA’s Risk Management team, the Senior Analyst, Vendor Management & Operational Risk manages all elements of DUCA’s Vendor Management program including the due diligence, onboarding, and annual evaluation processes as well as making recommendations related to the associated vendor management policies, programs, and processes. This position will use exceptional communication to elicit engagement from key stakeholders across DUCA while fostering positive relationships with all business lines. Additionally, this position assists the Director in monitoring operational risk activities across DUCA businesses and operations and in preparing operational risk management reports.

Key Accountabilities & Duties

• Manage the Vendor Management Policy and Processes, including Requests for Proposal (RFPs) and leading annual reviews and updates under DUCA’s policy framework
• Support business owners and relationship managers to onboard and manage vendors in accordance with the vendor management policy
• Design and manage the workflow processes through DUCA’s Vendor Management System, due diligence criteria, and policies for the vendor management program to effectively manage risk
• Identifying and continuously enhance efficiencies associated with vendor onboarding, offboarding, and annual reviews
• Review vendor agreements to ensure compliance with regulatory requirements, including but not limited to AML, Privacy, audit rights, and business continuity
• Compiles and maintains vendor findings/observations and remediation activities for ongoing vendor monitoring
• Compile and report on Vendor Management program dashboard metrics
• Review and analyze legacy vendors; partner with business owners to determine ongoing status, determine criticality, and make recommendations related to onboarding activities
• Assist the Director, Operational Risk in:
  • Roll out of the operational risk management tools and processes including but not limited to Risk & Control Self-Assessments, Key Risk Indicators, Operational Loss Data, Control Testing,
  • Developing and implementing framework and policy/procedures for evaluating risks in New, Initiatives/Products and/or Material Business Changes,
  • Operational risk processes, practices, and reporting
• Create and maintain effective relationships and regular interactions with all DUCA businesses and functions, auditors, external stakeholders, and regulators, as applicable
• Identify and assess the resolution of issues which could prevent reasonable assurance that risks are understood and managed within the organization’s risk appetite

Occupational Experience & Education Requirements

• Undergraduate degree in Business, Finance, or a related field
• Minimum 4 years’ vendor management, operational risk management and/or audit experience in financial services
• Experience Vendor Management software required
• Experience with One Paper Lane (OPL), Venminder, and Prologue considered an asset
• Experience with risk and governance software an asset

Knowledge, Skills & Attributes

• Critical thinking, analytical, and problem-solving skills with the ability to break down complex situations into manageable parts in a systematic manner
• Solid understanding of vendor management and familiarization with operational risk, control design, and testing concepts
• Experience with data analytics, process mapping and design
• Ability to thrive and apply judgement within an environment of ambiguity
• Strong organizational skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Strong customer service, relationship building, judgment, problem solving and follow-up skills
• Professional and articulate with well-developed verbal and written communication skills
• Enjoy working in a team environment but also able to work independently
• Continually displays critical thinking skills while seeking out process improvement opportunities
• Proficient in Microsoft Office Suite of products

Working Conditions

 Normal Office environment/Hybrid available with the potential for longer hours given certain demands of the job and reporting deadlines

Department: Retail Credit 

Primary Location: Corporate Office 

Employment Status: Full-time

Hours per Week: 38

Job Grade Level: 7

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted.