Senior Manager, Total Rewards & Payroll

Job Purpose & Summary

Reporting to the VP, Total Rewards & HR Operations, the Senior Manager, Total Rewards & Payroll leads the team responsible for delivering an exceptional employee experience through the provision of timely and accurate payroll services and total rewards programs.  Responsible for managing payroll related risk, this position will independently develop, document, and assess the controls and systems used to ensure payroll activities are delivered in compliance with associated regulations, legislation, and internal standards.  As DUCA’s payroll subject matter expert this position will troubleshoot issues and provide technical expertise for both internal and external stakeholders while identifying areas where automation or efficiencies are possible and implements changes to processes, forms, workflows as needed.

With oversight of the Total Rewards function, the Senior Manager, Total Rewards & Payroll will be responsible for ensuring the effective execution of DUCA’s Total Rewards strategy including job evaluation, annual compensation cycle, benefits, pension, and other related programs.

Key Accountabilities & Duties

• Lead and develop the Total Rewards and Payroll team, including hiring, training, coaching, and all other aspects of people management and development; manage deliverables and the annual workplan, identify and monitor leading indicators for high-volume periods and plan for associated resourcing needs; ensure seamless integration with the HR Operations service delivery framework with a strong focus on exceptional employee experience
• Support the development of DUCA’s Total Rewards strategy; contribute to the design and lead the review of benefit and other compensation related programs; develop utilization and other reporting metrics to ensure competitiveness and alignment with our compensation philosophy
• Oversee day-to-day payroll operations and the delivery of accurate and on-time biweekly payrolls that include a high volume of transactions for salaried, hourly, and commissioned employee groups
• Oversee day-to-day total rewards operations including HR and compensation related reporting, analysis, job evaluation, annual compensation cycle and pay equity exercises, compensation surveys, and other related activities
• Ensure compliance with all related federal/provincial legislation and internal policies and procedures as they relate to payroll services, including salaries, commissions, benefits, pension plan, bonuses, termination payments, and other special payments as required
• Govern and evaluate current Total Rewards and Payroll related forms, systems, processes, and workflows; identify, research, recommend, and implement new or enhanced policies, procedures, and processes to improve operational effectiveness that support business needs
• Identify and monitor Total Rewards & Payroll related risk; develop and document various controls and systems to ensure activities are completed accurately and in compliance with associated regulations, legislation, and internal standards
• Act as the payroll subject matter expert for all internal and external stakeholders, provide technical expertise and advice on all matters related to payroll activities; troubleshoot payroll issues and resolve concerns
• Conduct audits of biweekly payroll transactions as well as other regular quality control checks to assess the design and effectiveness of payroll related controls, recommend and implement improvements
• Oversee the year-end reconciliation process, ensure timely submission of all payroll related regulatory filings and production of tax related forms
• Provide support to the Finance team with investigation of discrepancies in biweekly payroll entries, payroll related queries, and proactive communication of GL or other payroll related issues; create and maintain the GL mapping framework within the payroll system
• Identify, test, and implement updated systems or processes to automate payroll related functions where possible
• Understand DUCA’s various compensation plans and associated implications for payroll processing, vacation pay entitlement, pension contributions, benefit premiums etc.

Occupational Experience & Education Requirements

• Undergraduate degree in Human Resources, Business, Accounting, Finance or related discipline
• 7+ years’ of full-time experience working in a high-volume payroll environment with salaried, hourly, and commissioned employee groups
• 3 - 5 years’ of experience leading or providing full scope Total Rewards services
• 3 - 5 years’ people management experience
• PCP or CPM designation required; CHRL designation an asset
• Strong payroll systems experience (Desjardins’ EmployerD an asset)
• Working knowledge job evaluation tools and methodologies
• Experience in mergers / acquisitions, payroll system integrations, and conversions an asset

Knowledge, Skills & Attributes

• Demonstrated ability to take initiative and work independently while exercising mature judgment and decision-making skills
• Strong customer service orientation with the ability to build relationships across the organization
• Advanced proficiency in Excel with the ability to produce high-quality, user-friendly reports
• Excellent active listening, written, and verbal communication skills with the ability to influence at all levels of an organization
• Strong planning, prioritization, organizational, and time-management capabilities
• Demonstrated experience managing multiple, competing tasks and priorities
• Possesses a continuous improvement mindset with demonstrated experience in process improvements and delivering business efficiencies
• Ability to quickly deliver solutions that meet the needs of a fast-paced, growing organization
• Excellent problem-solving, critical thinking, and analytical skills with the ability to resolve complex issues
• Strong leadership skills and the ability to work in a dynamic team environment with tact and diplomacy
• High level of integrity, ethics, and professionalism with the demonstrated ability to ensure confidentiality and protection of employee data and other sensitive information

Working Conditions

Regular office/hybrid environment

Department: People & Culture

Primary Location: 5255 Yonge St, Toronto, ON

Employment Status: Full-time

Hours per Week: 38

Job Grade Level: 9

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted.