Commercial Lending Officer

Commercial Lending Officer 

DUCA is currently looking for a Commercial Lending Officer to join our Commercial Lending team! 

Job Purpose & Summary

Supporting the Commercial Finance and Construction Finance teams, the Commercial Lending Officer (CLO) plays a key role in helping our Commercial Members do more, be more, and achieve more with their money and their lives. As a point of contact for incoming non-lending inquiries the CLO will support strong Member relationships, establish and maintain all electronic files for the team, and monitor and ensures completion of all conditions precedent for loan transactions.   Additionally, the CLO will support the development of DUCA’s cash management function.

Key Accountabilities & Duties

• Develop and maintain electronic files for the Commercial Finance and Construction Finance teams, including the Conditions Precedent worksheet for all new loan transactions
• Monitor and track completion of conditions precedent for each file and follow up with Members or other stakeholders as required
• Establish and maintain a Member-centric/customer-centric focus and deliver an exceptional Member experience through regular communications, providing timely responses, and value-added information to Members
• Establish strong relationships with Members and ask open-ended questions to discover Members’ cash management needs, risk profile, and short- and long-term goals
• Assist the Commercial Services Officer with the opening of all Commercial and Small Business Accounts, including those in specialty industry sectors and Trust Accounts, as required; act as a back-up for Business Members on changes to accounts and ensure the necessary forms required to accommodate such changes are completed
• Update, maintain, and reconcile the pipeline report on a weekly basis ensuring the information is accurate and timely,
• Establish and Maintain a monthly Security Out of Order report for both Commercial teams
• Assist Commercial Analysts in maintaining the annual list of Credit Expiries and follow up with Members, as needed, for annual reports and information necessary to complete annual credit reviews
• Enter basic financial statement information into the Commercial Lending spreadsheet
• Provide account management services for such things as interest adjustments, statement copies, and cheque investigations
• Generate referrals for more complex needs to appropriate Commercial team members
• Identify opportunities to refer business to the Commercial Lending team
• Complete and process all work within compliance and audit guidelines and in accordance with policies and procedures.
• Remain up-to-date on DUCA products, services, operational and risk policies and procedures
• Remain current with legislation as it pertains to the specialty sectors; act as the DUCA liaison with the Law Foundation as it relates to Trust Accounts

Occupational Experience & Education Requirements

• Post-secondary education
• A minimum of 3 years’ experience in a financial services environment and a minimum of 1 year in a customer-centric role with a proven track record in customer service
• Experience in dealing with Business Members/clients an asset
• Experience opening business/ commercial accounts an asset
• Experience in cash management and commercial lending an asset

Knowledge, Skills & Attributes

• Passionate about providing excellent Member service and helping others to achieve their goals
• Exceptional written and verbal communication skills
• Strong relationship management skills
• Proven customer service skills
• Proven track record of being a team player and working well with others
• Highly organized with strong attention to detail and time management skills
• Experience using Microsoft Office suite of products
• Experience using Customer Relationship Management (CRM), Loan Origination System (LOS), or other related software, considered an asset
• Excellent analytical and problem-solving skills
• Dedication to continual learning and development

Working Conditions 

Normal office environment

Department: Commercial Lending 

Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 5P8

Employment Status: Full-time 

Hours per Week: 38

Job Grade Level: Four (4) 

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted.