Regional Vice President - Retail Banking

Regional Vice President - Retail Banking (West GTA)

DUCA is looking for a Regional Vice President to lead our West GTA region of branches! We're looking for a Regional Vice President that will lead the region of 7 branches to achieve sales and revenue targets, deliver an outstanding Member experience, drive growth, navigate change management, and support their team as they help Members to do more, be more, and achieve more with their money and their lives. 

Job Purpose & Summary

The Regional Vice President is responsible for leading a team of branches within a designated geographical region toward the achievement of sales and revenue targets. The Regional Vice President is responsible for ensuring the optimal member experience is delivered along with being responsible for oversight and management of branch operations, human resource and performance management. The Regional Vice President will be actively involved in supporting the team in targeted community activities and market involvement. The Regional Vice President will be an active member of the community at the Regional level, promoting DUCA and the services and advice we offer.

The Regional Vice President will provide direction that is consistent and in support of DUCA’s Vision, Mission and Values with a focus on strengthening DUCA’s brand, increasing market share and member share of wallet, and delivering the optimal member experience.  The Regional Vice President will manage to ensure flawless execution of corporate strategies, initiatives, and changes. The incumbent will demonstrate the ability to embrace change and translate strategy into action to build commitment and enthusiasm at the branch level. The Regional Vice President will work with the Retail team to provide input into Retail strategies and tactics both at the corporate and Regional level.

Key Accountabilities & Duties

• Establishes sales and revenue plans and objectives and manages for results by defining high expectations for self and branch teams.
• Leads and manages the sales and revenue planning process adjusting plan and forecast as required to ensure region meets or exceeds all performance targets.
• Coaches, develops and mentors managers and branch staff by equipping them with the sales, service, and advice skills and disciplines necessary to delivery holistic advice and guidance to our members in order to improve their financial health and wellbeing.
• Works directly with management team to focus on business development opportunities in their regions. Helps DUCA’s brand awareness and works to own the community.
• Develops and enables an engaged, capable, and confident regional team in order to implement programs and processes focused on building deep relationships with members. Actively seeks opportunities to recognize staff and share best practices.
• Implements and leads consistent sales and service practices across the region and supports staff through coaching to build skill, close gaps, and improve performance
• Contributes and collaborates with partner regions and corporate functional groups to identify business practices and solutions with a focus on continuous improvement, results, and the optimal member experience
• Actively creates and maintains a market profile and works with managers to align resources with highest opportunity to those markets with the highest opportunity
• Maintains and adheres to risk management policy and procedures ensuring managers and teams are up to date and in compliance
• Executes regional-level operations reviews to ensure all branches are compliant
• Takes action to close gaps and identify deficiencies resulting from corporate audits and independently from the audit process
• At the regional level, actively seeks involvement in the community on behalf of DUCA and commits to, and champions, DUCA’s corporate social responsibility strategy
• Leads and supports the successful roll-out of new products, services, and initiatives
• Works in close partnership with the Vice President of Wealth, AVP Service Delivery, Director of Sales Effectiveness, and other experts to maximize Regional and branch-level opportunity across all key business drivers
• Works in close partnership with the Vice President, Retail Banking to champion and implement corporate strategies and programs
• Participates in head office and corporate-level projects as required to move Retail Banking forward
• Develops and executes a flawless communication plan for the Region to update on initiatives, opportunities, and programs
• Executes and adheres to Retail Banking Sales Management programs and practices
• Additional duties as assigned

Occupational Experience & Education Requirements

• A minimum of seven years related leadership experience, preferably in branch banking
• Head Office or Corporate Office Experience, in some capacity
• Advanced Bachelor's degree preferably in Business with equivalent banking experience.
• Proven sales management skills with a history of achieving outstanding results
• Ten years of prior retail bank /credit union lending experience.

Knowledge, Skills & Attributes

• Full understanding of all banking related products and services.
• Advanced knowledge of holistic advice practices
• Advanced knowledge of Mutual Funds and Wealth Management practices
• Full understanding of the importance of the member (customer) experience.
• Forward-thinking, innovative, collaborative and team based.
• Strong coaching, performance management, communication (verbal-written) and interpersonal skills.
• Proven conflict resolution, people management and leadership skills.
• High Integrity and authentic leadership principles
• Strong business writing skills (strategy recommendations, corporate communications).
• Proven EQ people skills and relationship-building skills.
• Excellent and proven critical thinking skills and decision-making ability.
• Proficient in Excel & Word
• Knowledge of all regulatory issues and licenses.
• Comfortable with regular weekly travel throughout the region and to head office when required.
• Must have a valid Driver’s License and Automobile

 Working Conditions

Frequent travel throughout the West GTA region (Burlington, Guelph, Orangeville, Mississauga, Brampton, Etobicoke, Rexdale, North York) required. 

Department: Retail Sales

Primary Location: DUCA Erin Mills Branch - Erin Mills Town Centre, 5100 Erin Mills Parkway, Mississauga, ON

Employment Status: Full-time

Hours per Week: 38

Job Grade Level: 11

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted.