Vice President, Commercial & Business Banking

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Vice President, Commercial & Business Banking

DUCA is looking for a Vice President, Commercial & Business Banking to join our growing team! 

Job Purpose & Summary

Reporting to the Chief Commercial Banking Officer, the Vice President, Commercial & Business Banking will independently develop new business, manage Member relationships, and oversee a complex deposit and loan portfolio consisting of term financing and operating loans for both the Commercial (> $1MM) and Business Banking (< $1MM) segments of DUCA’s Commercial Banking platform.  In addition to contributing to DUCA’s overall commercial strategy, this role will proactively develop and execute the strategy and tactics related to commercial and business banking financing with a focus on, and primary accountability for, achieving risk objectives and financial targets.

The VP, Commercial & Business Banking is an experienced leader who creates a positive, collaborative environment while building a well-respected and identified in-market brand that aligns with DUCA’s values and purpose of helping Members ‘Do more, Be more, and Achieve more’ with their money and their lives.

Key Accountabilities & Duties

• Lead by example: consistently demonstrate DUCA’s values of “Bringing out the best in others”, “Doing what’s right even when it’s difficult”, and “Making what’s possible happen”
• Lead and direct a high-performing Commercial & Business Banking team; ensure annual and long-term direction is understood and objectives met; create a culture that fosters engagement, passion, and enthusiasm for DUCA’s vision, mission, and values; embed a Member-service excellence approach within DUCA’s established risk framework
• Lead the development and execution of the commercial banking strategy; develop and maintain a profitable commercial term loan portfolio of complex loans valued between $1MM-$30MM which include term financing, commercial mortgages, and participations in loans led by other credit unions or FIs in these sectors
• Lead the development and execution of the business banking strategy; develop and maintain a profitable business banking portfolio of loans valued between $50K - $1MM
• Oversee DUCA’s Cash Management initiatives as they relate to deposit gathering for key strategic sectors, such as the Condominium and M.U.S.H sectors
• Oversee the Account Opening Team who will be responsible for opening all Commercial and  Business Banking accounts; develop and implement a centralized Business Banking account opening process for DUCA’s branch network   
• Leverage relationships with existing Members and other financial intermediaries to source new deposit relationships and loan applications; solicit business opportunities from brokers, vendor relationships, and credit union affiliations
• Review and, where necessary, underwrite credit applications providing products and services which meet the clients’ needs while adhering to DUCA’s lending policies and practices; actively monitor the assigned portfolios to ensure accounts are operating as authorized and take measures necessary to remedy non-performing assets; oversee and act as a point of escalation for applications within the Commercial & Business Banking team
• Implement and oversee all Government loan programs for both segments; work with other DUCA departments to ensure the funding and reporting requirements for these loans are adhered to
• Build strong relationships with DUCA leaders across the organization to foster open, candid lines of communication and effective processes are in place that will ensure AOP metrics are met and the Member experience in both segments is viewed as best in class within our trading area
• Build organizational and product visibility at local and regional levels; represent DUCA at community, business networking, and trade association events; join key industry associations to promote DUCA’s commercial and business banking brand within our trading area while also gathering market information

Occupational Experience & Education Requirements

• Undergraduate degree in business, finance, or related area
• EMBA or MBA an asset
• Minimum 10 years of progressive experience in mid-market commercial lending, small business lending, relationship management, cash management and/or commercial risk management
• Minimum 8 years of people management experience with senior level leadership experience preferred
• Exposure to syndicated and/or shared commercial financing
• Sales management experience required 

Knowledge, Skills & Attributes

• Seasoned professional with in-depth commercial banking industry knowledge as well as an entrepreneurial drive including a high level of business development, networking, and lead generation skills
• Strong leadership skills with a proven ability to maximize employee engagement, build, retain, and manage a highly motivated sales team
• Proven abilities in coaching, mentoring, and individual employee development towards consistent performance and sales results
• Strong Member-service excellence mindset with the ability to integrate this approach throughout their team
• Strategic thinker with strong business acumen to see the big picture and identify emerging risks and opportunities
• Highly developed negotiation and influencing skills
• Problem solving and issue resolution skills
• Strong business development, leadership, sales, and relationship management skills
• Strong commitment to building DUCA’s Commercial Banking brand in the GTA and surrounding markets
• High level of analytical, credit assessment, and underwriting skills
• Demonstrated focus on profitability, portfolio growth, and asset quality
• Strong interpersonal, partnership, and collaboration skills
• Highly organized with the ability to multi-task and meet tight or conflicting priorities
• Ability to manage complexity and the requirement to conform with regulatory, legal, and ethical rules and norms
• High level of integrity, ethics and professionalism; proven ability to maintain sensitive and highly confidential information

Working Conditions

Normal office environment with some travel and after-hours requirements to attend networking and business development events

Department: Commercial Banking

Primary Location: Corporate Office, 5255 Yonge Street, North York 

Employment Status: Full-Time

Hours per Week: 38

Number of Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.