Human Resources Coordinator (14 Month Contract)

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Human Resources Coordinator (14 Month Contract) 

DUCA is looking for Human Resources Coordinator to join our growing team! 

Job Purpose & Summary

As the first point of contact for employees, the HR Coordinator provides client-centric support with a focus on employee onboarding and other employee lifecycle activities, reporting, and supporting the People & Culture (P&C) team in executing human resource related activities.

Key Accountabilities & Duties

• Provide first level support to employees and People Leaders in the areas of policy interpretation and administration, employment legislation, employee programs, and related human resource functions and practices
• Coordinate employee onboarding, offboarding, and other lifecycle activities including making entries into the Human Resources Information System (HRIS); maintain employee and other department files; initiate and track all administrative requirements, and coordinate workflows between P&C teams
• Coordinate employee related Learning Management System (LMS) activities including employee onboarding, training assignments, offboarding, invoicing etc.; act as an LMS expert and provide end-user support to employees, liaising with the third-party vendor as required
• Monitor mandatory training completions and follow-up with employees as needed; produce quarterly completion status reports and support annual board reporting on training completions
• Support the roll-out of annual mandatory training and attestation projects, test LMS files, monitor and report on employee completions
• Coordinate employee registrations, follow-up, and reporting for non-LMS learning initiatives (annual pension webinars, benefits webinars, etc.)
• Prepare first-level human resources related reporting including basic reports out of HRIS, organizational charts, lieu-time reconciliation, employee moves and headcount reports; and other ad-hoc reports as required
• Complete biweekly unpaid absence reporting, problem solving where possible and escalating for help when needed
• Monitor, track, and action applicable pension enrollments, employee related licensing requirements or other employment conditions, conditional bonds, and work permit expiries; support employee benefit plan changes
• Draft job letters, employment verifications, position change letters, and other employee related correspondence
• Support cyclical activities, such as the performance review cycle and the creation and distribution of bonus and salary increase letters, internal and external audits and other system related reviews or exams requiring input or support
• Manage pregnancy, parental, family caregiver, and other standard job-protected leaves and provide support for other non-medical leaves of absence while limiting risk where possible
• Coordinate standard full-cycle medical disability leaves of absence claims; coordinating third party case initiation and claims management through to return to work.
• Support the P&C team with planned communication activities including updating applicable material on the company intranet
• Support DUCA’s Health & Safety program by scheduling and attending Joint Health & Safety Committee meetings, preparing meeting agendas, maintaining the annual workplan, recording minutes, preparing reports, and maintaining required postings in all of DUCA’s locations
• Continually identify solutions to simplify, automate, and improve HR processes and workflows to create operational efficiencies and scalability
• Keep current on applicable human resources trends and legislative requirements
• Support the broader People & Culture team, as required, with other duties as assigned 

Occupational Experience & Education Requirements

• Post-secondary education in Business or Human Resources
• 1 to 2 years’ experience in a human resources capacity (i.e. HR Administrator etc.) considered an asset
• CHRP Designation (achieved or in progress) considered an asset
• Experience participating in a Joint Health & Safety Committee or supporting general Health & Safety activities considered an asset
• Experience within the credit union or financial services industry considered an asset

Knowledge, Skills & Attributes

• Demonstrated ability to take initiative and work independently with the ability to exercise mature judgment and decision-making
• Strong customer service, relationship building, problem solving, and follow-up skills
• Strong active listening, verbal, and written communication skills
• Strong analytical skills with demonstrated accuracy and attention to detail
• Displays strong collaborative attributes to effectively work with employees, managers, and others in the P&C team
• Possesses a solid knowledge and understanding of employment standards and related legislation
• Ability to self-manage workload with strong time management, planning, prioritization, and organization skills
• Ability to seek out opportunities to improve processes and procedures that will positively impact workflows
• High level of integrity, ethics and professionalism; must be able to handle all confidential information with discretion and sensitivity
• Working knowledge of relevant employment and human rights legislation
• Proficient in Microsoft Office suite of products, including ability to work with data in Excel to present information that is accurate and easy to work with

Working Conditions

Normal office environment. Standard work week of 38 hours with additional time may be required to meet deadlines and project deliverables.

Department: People & Culture 

Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4

Employment Status: Full-Time (14 Month Contract) 

Hours per Week: 38

Salary: The annual salary range for this position starts at $51,904. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 

Number of Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.