Regulatory Compliance Quality Assurance Analyst

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Regulatory Compliance Quality Assurance Analyst

Job Purpose & Summary

The Quality Assurance (QA) program is a second-line function responsible for performing independent testing and monitoring activities of the regulatory compliance program to ensure DUCA Credit Union Financial Services Ltd. (DUCA) is compliant with applicable regulatory requirements (FATCA, CRS, Market Code of Conduct, Credit Union Act, AML, CASL, Privacy, etc.) on an enterprise-wide basis, including any subsidiaries. The Regulatory Compliance Quality Assurance Analyst (QA Analyst) executes consistent risk-based and cost-effective QA reviews to enhance the efficacy of Regulatory Compliance programs, assist with regulatory reporting practices and controls, as well as mitigate any deficiencies identified. This will include quality control checks and monitoring and control effectiveness testing of DUCA’s Regulatory Compliance programs, including but not limited to: AML, FATCA/CRS, Privacy, CASL, Whistleblower and Market Conduct Code.

 Key Accountabilities & Duties

• Develop quality control and assurance policies, programs, templates, and procedures, including sampling methodology and annual QA plan.
• Conduct regular QA reviews across all aspects of the Regulatory Compliance programs and issue clear and concise documentation of QA activities performed and drafting reports outlining the results of those activities.
• Identify areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance, and additional training essential to mitigate risk.
• Assist in developing, implementing, and maintaining the Monitoring and Testing Program as well as the oversight processes to support the Regulatory Compliance program and reporting.
• Conduct regular quality control checks to validate the effectiveness of the AML system and other regulatory compliance related systems/reports.
• Ensure that findings raised within the Issue Management Framework are completed in a timely manner.
• Assist with the implementation and maintenance of DUCA’s organizational regulatory compliance risk management software i.e. Resolver system.
• Apply regulatory rules, policies, and sound judgement to respond to quality control and assurance related inquiries from business units and validate adherence to applicable regulatory requirements and internal policies through re-testing.
• Remain current and knowledgeable of the governing legislations and regulatory requirements applicable to DUCA, as well as training and audit approaches.

Occupational Experience & Education Requirements

• Undergraduate degree or equivalent.
• Knowledge of relevant policies and best practices related to AML, FATCA/CRS, Privacy and CASL.
• Professional certification(s) (i.e. CAMS, CIPP), an asset.
• 3-4 years experience in a compliance, audit, risk, or governance role, in a financial services organization.

Knowledge, Skills & Attributes

• Experience and knowledge of compliance monitoring and testing methodologies for adherence to applicable regulatory requirements and internal policies.
• Proficient in MS Office products, specifically Excel, Word, and PowerPoint.
• High level of integrity with the ability to deal with confidential and sensitive Member and employee information with a high degree of professionalism.
• Strong research and analytical skills to monitor and analyze regulatory requirements and relate them to business processes, regulatory risks, and compliance controls and to support a broad range of projects.
• Ability to make decisions independently using sound judgment, work well under pressure and shifting priorities while meeting multiple or conflicting deadlines.
• Meticulous attention to detail and very strong organizational and prioritization skills
• Ability to interpret and operationalize regulatory requirements.
• Excellent verbal and written communication skills with strong interpersonal skills to successfully interact, encourage, and influence at all organizational levels, including senior leadership teams.
• Strong execution skills with attention to detail and focus on clear, realistic action steps and
• Ability to handle multiple initiatives and prioritize work to meet deadlines and fulfill the demands of a rapidly changing environment. 

Working Environment

• Normal office environment (Hybrid). Potential for extended hours given certain demands of the job and key deliverables and deadlines.

Department: Compliance 

Primary Location: Corporate Office (Hybrid) 

Employment Status: Full-time 

Hours per Week: 38

Salary: The annual salary range for this position starts at $62,158. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.