Retail Credit Administrator

Retail Credit Administrator

Job Purpose & Summary

The Retail Administrator supports the Retail Administration Department with various administrative duties related to back-office processing and document administration, including processing payment change requests, prepayments, and setting up and/or amending Pre-Authorized Debits (PAD) for repayment of loans, mortgages, and/or lines of credit. This position is also responsible for preparing Mortgage discharge penalty calculations and documentation and ensures property insurance cancellation notices are actioned, including collecting replacement policies.

This position completes work with a high degree of accuracy and attention to detail, with a drive to delivering outstanding service to internal teams.

Key Accountabilities & Duties

• Ensures receipt of and analysis of extra payments, PAD’s, payment change requests, etc.
• Diarizes proper banking system input and changes, and processes extra payment, PAD’s & payment change requests on system as required
• Follow up and retrieve all relevant documentation for mortgage bookings
• Prepare Mortgage discharge penalty calculations and documentation
• Book front-line requests through applicable tracking software
• Assist branches with the completion of Payment Changes and PAD forms
• Receive and review all property insurance policies relating to Property Fire Insurance of Residential properties and action any property insurance cancellations
• Forwards letters to quote insurance placement premiums on cancellations
• Maintains CUMIS Insurance Policy Report and submits on an annual basis, ensuring accuracy
• Assists in the preparation of Renewal Agreements and Discharge Statements
• Attends to incoming Credit Administration courier and mail 

Occupational Experience & Education Requirements

• 1 to 3 years of office or administrative experience
• Some post-secondary education considered an asset
• Credit Union or Financial Institution experience considered an asset 

Knowledge, Skills & Attributes

• Working knowledge of legal documents, legal procedures, preparation of mortgage and loan renewals and bookings
• Working knowledge of mortgages
• Proficiency with MS Office suite
• Ability to prioritize and make quick decisions
• Problem-solving and investigative skills 

Working Conditions

Normal office environment.

Department: Retail Administration

Primary Location: Corporate Office - 5255 Yonge Street,Toronto, ON M2N 6PN

Employment Status: Full Time

Hours per Week: 38

Job Grade Level: 2 (Two)

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted.