Senior Member Service Representative
We’re excited to be opening a new branch in Hamilton as the next step in the expansion of DUCA’s retail branch footprint. We’re currently looking for a Senior Member Services Representative to join us on this journey at 1240 Rymal Road East in the Hamilton Mountain area.
Job Purpose & Summary
The Senior Member Service Representative (SMSR) performs all the usual tasks of a Member Service Representative (MSR) and provides a full range of financial services to DUCA members, including deposits, withdrawals and cheque cashing. In addition to the MSR responsibilities, the SMSR, under the supervision of branch management, is responsible for assisting the MSR’s with balancing, dealing with errors and answering questions regarding products and procedures. The SMSR promotes DUCA products and services to members and prospective members, maintains cash balances, lists and balances outgoing cheques and balances all transactions daily. The ideal candidate has banking and customer service experience and thrives in a sales & service environment.
Key Accountabilities & Duties
Occupational Experience & Education Requirements
Knowledge, Skills & Attributes
Department: Retail Banking
Primary Location: Hamilton Branch - 1240 Rymal Road East, Hamilton
Employment Status: Full-time
Hours per Week: 38
Job Grade Level: 3
DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.
At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.
We thank all applicants but only those considered for an interview will be contacted.