AML Quality Assurance Manager

AML Quality Assurance Manager

DUCA is looking for an AML Quality Assurance Manager to join our growing team! 

Job Purpose & Summary

Reporting to the Director, Compliance, the Manager, AML Quality Assurance will execute consistent risk-based and cost-effective Quality Assurance Reviews (QA) to improve the quality of investigations, regulatory reporting practices and controls, as well as to mitigate the regulatory and reputational risks to the Credit Union.

The Manager, AML Quality Assurance will provide management reporting and proactively identify risks, assess the relevant controls and AML processes being reviewed, and will partner with the process owners to provide additional training and enhance the effectiveness of their processes.  This will include reviews and quality control checks of the DUCA’s AML Service Provider.

Key Accountabilities & Duties

• Develop and implement of QA Governance processes and associated reporting metrics
• Develop quality control and assurance policies and procedures, including sampling methodology
• Conduct regular Quality Assurance Reviews across all aspects of the AML program and issue formal reporting to Senior Management
• Develop and maintain a formal process for quality control and assurance initiatives to ensure quality of transaction alerts are being tracked and monitored
• Identify areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance, and additional training essential to mitigate risk
• Provide training and direction to various business units across the organization in order to mitigate risk
• Conduct regular quality control checks to validate the effectiveness of the AML Software
• Support the Compliance team in researching emerging trends/best practices and determine implications of proposed methodologies on meeting business unit strategy
• Develop, implement, and maintain testing and oversight processes to support the Compliance program and reporting
• Coordinate directly with wide range of stakeholders across the organization and external vendors to resolve issues, as required
• Ensure all paper and electronic files are maintained appropriately
• Create and maintain various AML documentation suitable for Audit and Regulatory review
• Apply regulatory rules, policies, and sound judgement to respond to quality control and assurance related inquiries from business units
• Remain current and knowledgeable about current banking and regulatory issues, as well as training and audit approaches
• Participate in and/or lead certain Compliance projects, as needed

Occupational Experience & Education Requirements

• University degree in business administration, law, finance or a related discipline
• 5-10 years experience in a compliance, audit, risk or governance role, in a financial services organization
• Knowledge of relevant policies and best practices related to AML, ATF, and Economic Sanctions
• Professional certification(s) (i.e. CAMS, CPA, CIPP)

Knowledge, Skills & Attributes

• Experience and knowledge of compliance monitoring and testing methodologies for adherence to applicable regulatory requirements and internal policies
• Expert level skills in MS Office products, specifically Excel and Word
• High level of integrity with the ability to deal with confidential and sensitive Member and employee information with a high degree of professionalism
• Strong research and analytical skills to monitor and analyze regulatory requirements and relate them to business processes, regulatory risks and compliance controls and to support a broad range of projects
• Ability to make decisions independently using sound judgment, work well under pressure and shifting priorities while meeting multiple or conflicting deadlines
• Meticulous attention to detail and very strong organizational and prioritization skills
• Ability to interpret and operationalize regulatory requirements
• Excellent verbal and written communication skills with strong interpersonal skills to successfully interact, encourage, and influence at all organizational levels, including senior leadership teams
• Strong execution skills with attention to detail and focus on clear, realistic action steps and timelines
• Ability to handle multiple initiatives and prioritize work to meet deadlines and fulfill the demands of a rapidly changing environment

Working Conditions

Normal office environment with the potential for extended hours given certain demands of the job and key deliverables and deadlines.

Department: Compliance

Primary Location: Corporate Office - 5255 Yonge Street, North York, ON

Employment Status: Full-time

Hours per Week: 38 hours

Job Grade Level: 8

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted.