Collections Officer
Job Purpose & Summary
The Collections Officer is responsible for various functions and duties related to the collection of credit arrears in DUCA’s residential and retail loan portfolios. Reporting to the Senior Manager, Special Assets and working closely with the collections administrators, this position is responsible for monitoring all impaired loans, contacting and negotiating with Members, and instructing legal counsel and advisors as needed in order to bring delinquent accounts back into good standing and/or recover the indebtedness outstanding to DUCA. Focus on Member experience in the collection process is important.
Key Accountabilities & Duties
Arrears/Defaults:
Collections/Legal Actions:
Administration:
Occupational Experience & Education Requirements
Knowledge, Skills & Attributes
Working Conditions
Normal Office Environment
Department: Collections
Primary Location: Corporate Office
Employment Status: Full-time
Hours per Week: 38
Job Grade Level: Five (5)
About DUCA
DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.
At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.
We thank all applicants but only those considered for an interview will be contacted.