Commercial Services Officer

Commercial Services Officer

Job Purpose & Summary

The Commercial Services Officer (CSO) plays a key role in helping our Commercial Members to do more, be more, and achieve more with their money and their lives. The CSO develops and supports relationships with Members while acting as the primary point of contact for Commercial Members related to new account openings and account changes. The CSO understands their operating account-related goals and identifies opportunities for new business with existing and potential Members during the onboarding phase of an account opening, and as the Member’s needs change. The CSO is a key member of our Commercial Lending Team who will focus on the day to day servicing of Commercial Members with a priority focus of opening new accounts.

Key Accountabilities & Duties

• Establish and maintain a Member-centric/customer-centric focus and deliver an exceptional Member experience through regular communications, providing timely responses, and value-added information to Members
• Establish strong relationships with Members and ask open-ended questions to discover Members’ cash management needs, risk profile, and short- and long-term goals.
• Proactively provide needs-based advice by developing and recommending the appropriate business account package for the Member
• Work with branch partners and oversee the opening of all Commercial Accounts, including those in specialty industry sectors and Trust Accounts
• Act as the main contact for Business Members on changes to accounts and ensure the necessary forms required to accommodate such changes are completed.
• Provides Account Management services for such things as interest adjustments, statement copies and cheque investigations.
• Generate referrals for more complex needs to appropriate Commercial team members.
• Identify opportunities to develop business within the community and attract new Members to DUCA by working with “Centre’s of Influence” who are key to the Commercial Teams success.
• Complete and process all work within compliance and audit guidelines and in accordance to policies, and procedures.
• Remain up-to-date on DUCA products, services, operational and risk policies and procedures
• Remain current with legislation as it pertains to the specialty sectors; act as the DUCA liaison with the Law Foundation as it relates to Trust Accounts

Occupational Experience & Education Requirements

• Post-secondary education
• A minimum of 3 years’ experience in a financial services environment and a minimum of 1 year in a customer centric role with a proven track record in Customer Service
• Experience in dealing with Business Members/Clients an asset
• Experience opening business/ commercial accounts required
• Experience in cash management an asset

Knowledge, Skills & Attributes

• Passionate about providing excellent Member service and helping others to achieve their goals
• Exceptional written and verbal communication skills
• Strong relationship management skills
• Strong business acumen and financial industry knowledge
• Proven customer service skills
• Proven track record of being a Team Player and working well with others
• Strong attention to detail and time management skills
• Experience using Microsoft Office suite of products
• Experience using Customer Relationship Management (CRM), Loan Originating System (LOS), or other related software, considered an asset
• Excellent analytical and problem-solving skills
• Dedication to continual learning and development

Working Conditions

• Normal Office Environment

Department: Commercial Lending

Primary Location: 5255 Yonge St, North York, ON

Employment Status: Full-time

Hours per Week: 38

Job Grade Level: 4

About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter. We thank all applicants but only those considered for an interview will be contacted.