Vice President, Business & Personal Banking

Vice President, Business & Personal Banking

Job Summary

Reporting to the Chief Executive Officer, and as a key member of the Executive Leadership Team, the VP, Business & Personal Banking is responsible for leading DUCA’s Member-facing teams accountable for growing the business through delivering on our purpose of helping our Personal and Small Business Members “do more, be more, and achieve more.” 

The VP, Business & Personal Banking delivers an exceptional and consistent Member experience through several channels, including our branch network, call centre, mobile teams, and our Wealth Management partnership with QTrade.  The VP, Business & Personal Banking will develop advice teams that excel at hearing our Members’ stories while providing them with advice, guidance, and solutions that are in their best interests – that help our Members reach their financial goals, build financial acumen, and maximize their cash flow.

The VP, Business & Personal Banking  is a leader who creates a positive, collaborative, and constructive environment, and who develops a culture that is passionate about our purpose and maximizes employee engagement, resulting in “switched on” employees. The VP, Business & Personal Banking should be open to constructive challenges, demonstrate humility, heart, and sensitivity for people, and respect the roles, accountabilities, and decision rights of others.

Key Accountabilities

• As an active participant of the Executive Leadership Team, provide input to the development and implementation of DUCA’s overall business strategy and tactical plans.
• Set a vision, direction, and plan for the Business & Personal Banking team that supports the achievement of DUCA’s strategic goals and the financial goals established in the Annual Operating Plan.
• Ensure the delivery of advice-based sales coaching, development, and leadership throughout the Business & Personal Banking function.
• Increase DUCA’s geographic reach and grow Membership through the development and implementation of strategies and tactical plans for the delivery of the following strategic initiatives:
  • Implementation of a Mobile Personal Banking Team
  • Implementation of a Small Business Banking offer
• Collaborate with the Executive Leadership Team on the development and implementation of a Mid-Market Commercial Banking offer.
• Collaborate with the Operations & Service Delivery team to transform our existing branches into advice centres, and implement/optimize processes, workflows, and technology solutions to enhance the delivery of products and services to Members.
• Partner with the Marketing team to ensure DUCA’s product offering meets the needs of our Members and that marketing initiatives are targeted to capitalize on the most significant market opportunities and maximize return on investment.
• Champion DUCA’s brand in the marketplace through community development initiatives that grow Membership and increase brand awareness.
• Ensure the Business & Personal Banking function complies with DUCA’s policies, operating procedures, and processes and that all internal control standards are maintained, including addressing internal and external audit findings and any issues raised by external regulators in a timely manner.
• Ensure that effective people management practices are in place, including performance management, employee development, coaching, and mentoring.

Qualifications

• Bachelor’s degree in Business or equivalent experience required (MBA preferred)
• Minimum of five years’ experience in a senior leadership role and experience sitting at a cross-functional leadership table
• Over 10 years’ omni channel sales leadership and business development experience in the financial services industry
• Proven ability to grow a business through acquisition of new customers and deepening existing customer relationships
• Proven ability to leverage technology solutions (e.g. CRM, LOS) to deliver an enhanced and personalized customer experience
• Proven strategy development and implementation skills
• Proven ability to manage large scale business transformation change
• Proven ability to purposefully drive and maintain culture change
• Strong people management experience including the ability to increase employee engagement and lead through other managers of people
• Strong collaboration skills and ability to work cross-functionally to build and implement solutions
• Ability to work with a sense of urgency and focused purpose
• Ability to operate at a strategic level while also being able to helicopter down to see the implications of implementation
• Strong communication, presentation, and facilitation skills.

DUCA welcomes and encourages applications from people with disabilities. Accommodations will be made upon request for all aspects of the selection process.

Qualified applicants are encouraged to submit both their resume and coverletter. We thank all applicants but only those considered for an interview will be contacted.