Auto Finance Coordinator

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Auto Finance Coordinator

DUCA is looking for an Auto Finance Coordinator to join our growing team! 

Job Purpose & Summary

The Auto Finance Coordinator serves as a key liaison between DUCA's automotive dealership partners, Business Development Managers (BDMs), Funding team, and internal stakeholders. The role is responsible for managing dealer interactions throughout the loan fulfillment process, ensuring financing packages are complete, accurate, and compliant before funding.

As the primary contact for dealership funding inquiries and documentation requirements, the Auto Finance Coordinator supports funding efficiency, improves dealer service levels, and helps accelerate loan funding turnaround times. This role plays a critical part in supporting the continued growth of DUCA's indirect auto lending business by enhancing dealer relationships, improving loan quality, and streamlining funding operations to facilitate efficient and accurate loan processing.

Key Accountabilities & Duties

• Act as the primary contact for assigned dealer partners, providing frontline support for dealer inquiries and funding-related requests. Develop trusted partnerships with , and other key contacts to promote positive dealer experiences and strengthen engagement with DUCA.
• Provide guidance on funding requirements, documentation standards, and process expectations to improve submission quality and funding efficiency.
• Act as a key operational partner to Business Development Account Managers by coordinating documentation requirements and supporting the progression of funded deals.
• Review and validate dealer funding package submissions identifying missing, incomplete, or unacceptable documentation and communicating requirements to dealerships.
• Provide insights and feedback regarding dealer performance, submission trends, and process challenges to support sales strategies and relationship management activities.
• Liaise with internal stakeholders to satisfy outstanding conditions and facilitate smooth progression of files through the funding process.
• Ensure dealer submissions and funding packages comply with established
• Escalate policy exceptions, funding concerns, extension requests, fraud indicators, or matters requiring specialized underwriting or risk review.
• Monitor funding quality, exception rates, and recurring dealer submission issues, recommending corrective actions or process improvements where appropriate.
• Other duties as assigned dependent on business needs.

Occupational Experience & Education Requirements

• College diploma or university degree in Business, Finance, Commerce, or a related discipline.
• 2-5 years of experience working within an automotive dealership, lending institution, or financial services environment.
• Equivalent combination of education and relevant experience may be considered.

Knowledge, Skills & Attributes

• Knowledge of indirect lending and automotive financing processes.
• Understanding of loan documentation and funding requirements.
• Familiarity with credit adjudication principles and consumer lending practices.
• Strong attention to detail with the ability to review and validate documentation for completeness and accuracy.
• Strong relationship-building and customer service skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to identify issues, coordinate solutions, and escalate concerns appropriately.
• Proficiency with Microsoft Office applications.
• Experience with DealerTrack of similar dealer lending platform or auto financing program considered an asset.

Working Conditions

• Normal office environment.

Department: Mobile Team

Primary Location: Corporate Office - 4950 Yonge Street, North York, ON

Employment Status: Full-Time

Hours per Week: 38

Salary: The annual salary range for this position is $51,904 to $64,880.  Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.