Systems Administrator

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Systems Administrator

DUCA is looking for a System Administrator to join our growing team! 

Job Purpose & Summary

The Systems Administrator is responsible for maintaining, upgrading and supporting DUCA's information technology systems and processes, ensuring they align with the organization's standards and strategies. This position will also act as a primary escalation point for second-level help desk support and provide guidance to the Technical Support Analysts in resolving technology related issues, as well as participate as required in project-based initiatives concerning DUCA's IT infrastructure components and solutions. The Systems Administrator will coordinate with fellow members of the Systems Administrator team and participate in knowledge sharing.

Key Accountabilities & Duties

• Administer and Support (Install, Configure, Test, Maintain) server and endpoint operating systems, application software, and system management tools.
• Manage and monitor alerting, inventory and reporting for endpoint devices and their configuration states, and respond to error indicators, failures and alerts.
• Maintain patching processes and schedules for security hardening, collaborating with the Cybersecurity team.
• Administer user rights and access to network, data and application resources while maintaining the highest levels of security and process compliance.
• Manage domain environment, including Active Directory and Entra ID, Group Policy and Certificates.
• Maintain and monitor health status and readiness of the backup and disaster recovery environments, and participate in disaster recovery exercises.
• Develop and maintain documentation for configurations and processes.
• Assist with project-based IT Infrastructure initiatives where required.
• Work with 3^rd party vendors to support existing infrastructure where required.
• Provide second-level support for internal customers and Helpdesk employees.
• Perform other IT-related duties as assigned.

Occupational Experience & Education Requirements  

• 1+ years experience working as a Systems Administrator or equivalent demonstrated capacities
• 3+ years experience working in the information technology field
• Post-secondary education in Computer Science or a related technical discipline, or the equivalent work experience
• Microsoft, AWS, VMware, Cisco, Palo Alto, and/or ITIL certifications an asset
• Experience administering and maintaining a VMware virtualized server environment with Windows and Linux servers
• Experience administering and maintaining a Public Cloud or Hybrid Cloud server environment
• Experience imaging, deploying, upgrading and supporting Windows 10/11 workstations
• Experience upholding patch management processes including security releases, version upgrades, and system image lifecycles
• Experience using and configuring ITSM solutions (ServiceNow, Fresh Service)
• Experience with Palo Alto Firewalls and Cisco Layer 2 & 3 Switches
• Other assets include:
  • Experience with financial systems and software
  • Experience upholding ITIL process standards including Incidents, Requests, Asset and Change Management
  • Experience with backup and recovery tools (Commvault Metallic, VMware VCDR or SRM)
  • Experience with public cloud management (AWS, Azure)
  • Experience with PowerShell and creating/maintaining scripts

Knowledge, Skills & Attributes

• Oral and written communication skills with the ability to interact with employees at all levels of the organization
• Strong organization, prioritization, and time management skills with the ability to manage multiple tasks with tight deadlines
• Strong troubleshooting ability
• Proficient with current Microsoft 365 technologies (Entra ID/Azure AD, Windows Hello for Business & FIDO2 Password-less Auth, Exchange Online, InTune MDM Compliance & Management, SharePoint, OneDrive, Teams)
• Familiarity with VMware environment and tools, including vSphere/vCenter and VMware Cloud Disaster Recovery or VMware Site Recovery Manager
• Experience in installing and supporting various application servers, operating systems and domain services
• Strong understanding of Layer 2 and Layer 3 networking
• Ability to maintain confidentiality when dealing with sensitive information

Working Conditions

• Ability to travel to DUCA’s branches as required. It will also require occasional evening and weekend work, sometimes with little advanced notice.

Department: Information Technology

Primary Location: Corporate Office - 4950 Yonge Street, Toronto, Ontario, M2N 6K1 

Employment Status: Full-Time

Hours per Week: 38

Salary: The annual salary range for this position is $57,857 to $86,785. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.