Director, DUCA Dealer Finance

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Director, DUCA Dealer Finance

DUCA is looking for a Director, DUCA Dealer Finance to join our growing team! 

Job Purpose & Summary

The Director, DUCA Dealer Finance is responsible for the execution and performance of the Automotive Finance channel, including developing and leading a high-performing sales team, strengthening dealer relationships, and delivering against growth, profitability, and Member experience objectives.

The role acts as an expert in automotive lending space providing market insights and input to support channel strategy, pricing, and framework development. The Director, DUCA Dealer Finance leads a team and partners cross-functionally to ensure effective execution, strong partner experience, and alignment with DUCA’s risk and operational standards.

Key Accountabilities & Duties

• Provide market intelligence, dealer insights, and competitive analysis to inform channel strategy and decision-making.
• Support the development and refinement of scalable frameworks for dealer segmentation, pricing strategy, and product positioning.
• Provide data-driven recommendations to senior leadership to influence strategic direction.
• Deliver on established loan growth, revenue, and profitability targets for the Dealer Finance channel.
• Establish and monitor clear performance metrics and KPIs, including funding volumes, conversion ratios, turnaround times, and portfolio quality.
• Build a culture of accountability and high performance, ensuring consistent pipeline management, forecasting accuracy, and execution excellence.
• Continuously identify opportunities to improve productivity, efficiency, and outcomes.
• Champion an exceptional dealer and Member experience, ensuring ease of doing business with DUCA.
• Build and maintain trusted relationships with dealership principals, F&I leaders, and automotive groups.
• Act as a senior escalation point to resolve partner issues promptly and effectively.
• Promote DUCA’s value proposition, brand, and service excellence across the dealer network.
• Lead, coach, and develop the Dealer Finance team, fostering a culture of high-performance and engagement.
• Set clear expectations aligned to DUCA values and leadership competencies, and provide ongoing feedback, coaching, and development.
• Support talent acquisition, succession planning, and team scaling as the channel grows.
• Model inclusive leadership behaviours, encouraging collaboration, accountability, and continuous improvement.
• Partner cross-functionally with Credit, Risk, Operations, Marketing, Retail, and Broker Services to deliver integrated solutions to ensure the effective execution of dealer finance programs and initiatives.
• Recommend for practical program improvements and solutions that balance growth objectives with risk and operational considerations.
• Collaborate on product development, go-to-market strategies, and campaign execution.
• Foster alignment across teams to ensure a seamless end-to-end dealer and Member journey.
• Partner with internal teams to support the efficiency flow of deals from initial application through to funding.
• Identify and recommend process improvements, automation opportunities, and service enhancements.
• Ensure adherence to service level agreements (SLAs) and consistent execution standards.
• Promote a mindset of continuous improvement and innovation within the team.
• Ensure team adherence to all activities aligned with DUCA’s risk appetite, credit policies, and regulatory requirements.
• Maintain strong oversight of portfolio health, credit quality, and loss mitigation.
• Promote a risk-aware culture within the team and dealer network.
• Adhere to DUCA’s Code of Conduct, Ethical Sales Practices, and Market Conduct standards.

Occupational Experience & Education Requirements

• Degree or Diploma in Business, or related field
• 5-10 years in automotive finance, lending, or dealer financial services
• 5+ years people leadership experience managing sales or business development teams
• Proven experience driving growth and scaling distribution channels
• Experience leading strategic initiatives and organizational change
• Proven success driving business growth as well as establishing community and client relationships

 Knowledge, Skills & Attributes

• Strong understanding of dealer operations, automotive lending, and credit risk principle
• Strategic Thinking: Ability to translate market insights into actionable strategies
• Driving Results: Results-oriented with strong financial and operational discipline
• Relationship Focus: Exceptional relationship-building and stakeholder management skills
• Leadership: Proven ability to inspire, coach, and develop high-performing teams
• Collaboration: Strong ability to influence and align cross-functional partners
• Risk & Compliance Mindset: Sound judgment with a disciplined approach to risk management
• Communication: Clear, concise, and impactful verbal and written communication
• Agility: Ability to manage multiple priorities in a fast-paced, evolving environment

 Working Conditions

• Frequent travel within Ontario required (primarily GTA) to support dealership and partner engagement

Department: Mobile Teams

Primary Location: Corporate Office

Employment Status: Full-Time

Hours per Week: 38

Salary: The annual salary range for this position is $102,250 to $127,813. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.