Retail Credit Administrator

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Retail Credit Administrator 

DUCA is looking for a Retail Credit Administrator to join our growing team! 

Job Purpose & Summary

The Retail Administrator supports the Retail Administration Department with various administrative duties related to back-office processing and document administration, including: processing payment change requests, prepayments, and setting up and/or amending Pre-Authorized Debits (PAD) for repayment of loans, mortgages, and/or lines of credit. This position is also responsible for preparing Mortgage discharge penalty calculations and documentation and ensures property insurance cancellation notices are actioned, including collecting replacement policies.

This position completes work with a high degree of accuracy and attention to detail, with a drive to delivery outstanding service to internal teams. 

Key Accountabilities & Duties

• Ensures receipt of and analysis of extra payments, PAD’s, payment change requests, etc.
• Diarizes proper banking system input and changes, and processes extra payment, PAD’s & payment change requests on system as required
• Follow up and retrieve all relevant documentation for mortgage bookings
• Prepare Mortgage discharge penalty calculations and documentation
• Book front-line requests through applicable tracking software
• Assist branches with the completion of Payment Changes and PAD forms
• Receive and review all property insurance policies relating to Property Fire Insurance of Residential properties and action any property insurance cancellations
• Forwards letters to quote insurance placement premiums on cancellations
• Maintains CUMIS Insurance Policy Report and submits on an annual basis, ensuring accuracy
• Assists in the preparation of Renewal Agreements and Discharge Statements
• Attends to incoming Credit Administration courier and mail

Occupational Experience & Education Requirements

• 1 to 3 years of office or administrative experience
• Some post-secondary education considered an asset
• Credit Union or Financial Institution experience considered an asset 

Knowledge, Skills & Attributes

• Working knowledge of legal documents, legal procedures, preparation of mortgage and loan renewals and bookings
• Working knowledge of mortgages
• Proficiency with MS Office suite
• Ability to prioritize and make quick decisions
• Problem-solving and investigative skills

Working Conditions

Normal office environment.

Department: Retail Administration 

Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4

Employment Status: Full-time

Hours per Week: 38

Number of Existing Vacancies: 1

Salary: The annual salary range for this position is $40,634 to $50,793. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for discretionary bonuses.

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.