Director, Commercial Credit Operations

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

---

Director, Commercial Credit Operations

DUCA is looking for a Director, Commercial Credit Operations to join our growing team! 

Job Purpose & Summary

The Director, Commercial Credit Operations position is responsible for leading, coaching the Commercial credit Funding & Administration team and oversees the administration of new deals post-underwriting through to, and including funding along with the existing portfolio.

This position plays a lead role in the risk management of the business as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Credit Union policies, procedures, and regulatory requirements. The Director leads by example and continuously fosters effective relationships within the Credit Union and with external professionals (lawyers, etc.), while striving for superior operational quality, ensuring processing is completed within the parameters of the Credit Union regulatory requirements and focus on operations excellence to achieve daily, weekly, and monthly targets.

Key Accountabilities & Duties

Funding and Administration

• Ensure Funding and Administration processes and practices are efficient, effective and Member centric. Some of these processes and practices include:
  • Funding conditions management
  • Credit and security documentation
  • Funding of loans
  • Security registration
  • New account set ups
• Ensure Funding and processes Administration and practices keep pace with overall growth objectives and are scalable for future growth. Identify gaps or areas for improvement and make recommendations for enhancements to senior management
• Implement, monitor, and measure the overall success of enhancements or changes made to process, practices, and policies

Operational Efficiencies/Risk Management

• Co-ordinates and oversees the work flow and processes for the Credit Administration and Commercial teams to ensure maximum operational efficiencies and effectiveness.
• Analyzes and recommends any automation required for the department for existing functions. i.e. Origination System, amortization calculators, renewals, pay out statements, etc.
• Recommends and implements additional reports and/or procedures to best identify and measure key credit and reputational risk areas for the credit union.

Accountability

• Accountable to Senior Management Team to ensure that all credit/funding administration meets regulatory, Member service and senior management criteria, delivering results as outlined in the annual business plan
• Secondary accountability to the VP Internal Audit to identify and report suspected fraud and wrongdoing which will place the credit union at jeopardy either through financial or reputational loss. 

People Management

• Recruit, build and grow an effective team with a Member-centric and customer service mindset
• Communicate business objectives and translate them into an action plan for team members
• Monitor, review and evaluate performance of team members
• Delegate responsibilities and decisions
• Mentor, coach and develop team members

Relationship Management

• Build and grow an effective network of business partners and manage relationships with external vendors and professionals
• Monitor, review and evaluate performance of business partners or vendors
• Ensure appropriate contracts, controls and oversight are in place in relationships with business partners or vendors

Regulatory and Legal Compliance

• Ensure Funding and Administration processes and practices are compliant with Regulations and Credit management policies
• Provide input and advice on the development and enhancement of Credit Management policies

 Occupational Experience & Education Requirements

• Post-secondary education or equivalent experience in business, finance, or related field
• 6-8+ years of credit experience, including commercial credit administration or funding, including exposure to both construction and syndication lending
• Experience of working in close coordination with underwriters, legal firms and syndication partners is must
• Experience managing regulatory and internal audits
• Expert level knowledge of credit and security conditions and compliance/regulatory requirements
• 3+ years of experience managing people

 Knowledge, Skills & Attributes

• Knowledge of relevant government, insurer and regulatory requirements for retail and commercial lending and related consumer products
• Ability to work across functions in a collaborative manner
• Collaborative leadership style with strong interpersonal skills, including the ability to develop, nurture, and build relationships with internal and external partners
• Strong communication and presentation skills – ability to present recommendations to senior leaders
• High level of initiative in seeking solutions to challenges and maintaining up to date with industry
• Strong people management skills with a passion for coaching, growing, and mentoring a team
• Capacity to cope with a high degree of ambiguity and change
• Innovative and creative thinker – able to think outside the box to develop solutions

 Working Conditions

Normal office environment

---

Department: Commercial Administration 

Primary Location: Corporate Office, 5255 Yonge Street, North York 

Employment Status: Full-time

Hours per Week: 38

Salary: The annual salary range for this position starts at $102,250. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 

Number of Vacancies: 1

---

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.