HR Operations Specialist (14 Month Contract)

Why DUCA? 

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 

DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

HR Operations Specialist (14 Month Contract)

DUCA is looking for an HR Operations Specialist to join our growing team! 

Job Purpose & Summary

The HR Operations Specialist contributes to an outstanding employee experience by supporting employees, People Leaders, and People & Culture (P&C) through the full lifecycle of the employment relationship.

The HR Operations Specialist provides client-centric support with a focus on pro-active legislation scanning and compliance, policy and program reviews, health and safety activities, complex or escalated medical and non-medical leaves and accommodation requests, and participating in the non-executive job evaluation process. The HR Operations Specialist leads a variety of key activities, including the development and documentation of scalable procedures and workflows, the review and tracking of work and study permits, responding to health and safety related emergencies, and is the lead for Human Resources Information Systems (HRIS) technical activities, including enhancements and/or customizations

Key Accountabilities & Duties

• Through escalations from the P&C team, provide guidance/advice to employees and managers on complex matters in the areas of policy interpretation and administration, employment legislation, employee programs, and related human resource functions and practices
• Lead the development and documentation of scalable standard operating procedures for the HR Operations group; continually identify solutions to simplify, automate, and improve HR processes and workflows to create operational efficiencies and scalability
• Review and report on current and pending legislation (ESA, OHSA, AODA, etc.) and related impacts, including matters involving legislation compliance and / or employee experience, providing recommendations to management and sharing updates and relevant learning within the P&C team
• Lead HRIS technical activities, including implementing enhancements / customizations, with the vendor and HR Operations team
• Lead executive medical and mental health vendor relationships, including contract renewals, program utilization analysis and employee communications campaigns
• Act as the lead and a subject matter expert on work and study permit reviews and compliance, partnering with Talent Acquisition when needed, sharing updates and relevant learning within the P&C team
• Conduct onboarding and offboarding for new and departing Board of Directors; partner with Total Rewards for the first level review of changes impacting Board of Directors compensation documenting as applicable for audit
• Advise on compliance requirements for high-risk safety matters and partner with Human Resources Business Partners in developing and reviewing safety plans related to emergencies, e.g. risk of violence in the workplace, work refusals, etc.
• Participate in the non-executive job evaluation process, for non-management positions; work with the business to develop and refine job descriptions; conduct job evaluation meetings and support managers through compensation recommendations when needed
• Complete the first level review of applicable DUCA policies and programs initiating content updates, managing subsequent reviews through to sign off from applicable stakeholders
• Manage highly complex or sensitive (executives, P&C team) full-cycle medical leaves of absence claims; coordinating third party case initiation and claims management through to return to work
• Oversee, create, and successfully roll out complex, sensitive, or escalated individual accommodation plans (e.g. executives, P&C team), including working with third parties as required
• Provide guidance to HR Operations team to effectively support employees through various leaves of absence while limiting risk where possible
• Support ongoing analysis of data, trends, and industry best practices to make recommendations related to various human resources related areas including total rewards, attrition, absences, and employee programs
• Project manage internal and external audits and other system related reviews requiring input or support from HR Operations
• Support human resources and employment compliance activities, including monitoring and reporting on legislative common law decisions and updates, monitoring and reporting on compliance with legislated requirements
• Participate in internal investigations where DUCA’s Health & Safety or Respect in the Workplace (Violence and Harassment) Policy or Program is being reviewed
• Support DUCA’s HR Business Partners with involuntary terminations – reviewing proposed packages to verify compliance with legislated requirements, drafting letters, requesting benefits extensions, and communicating with Payroll as required
• Develop strong working relationships and awareness of what is happening across the organization
• Continually identify solutions to simplify, automate, and improve HR processes and workflows to create operational efficiencies and scalability
• Coordinate, create, and distribute internal surveys, and prepare for presentation and/or hand off to other teams related data and reports
• Attend webinars, seminars, workshops and other learning opportunities to keep current on human resources trends and legislative requirements
• Support the broader People & Culture team, as required, with other duties as assigned

 Occupational Experience & Education Requirements

• Bachelor’s degree in Human Resources, Business Administration, or other related discipline and post-secondary education from an accredited institution in Human Resources or a related field OR equivalent combination of education and experience
• CHRP Designation
• CHRL Designation an asset (achieved or in progress)
• Minimum of 5 years’ experience in a human resources capacity (i.e. HR Generalist, HR Specialist etc.), with experience supporting the full lifecycle of the employee relationship including supporting involuntary terminations, managing leaves of absence, and supporting or leading accommodation planning
• Experience monitoring and reporting on legislative updates an asset
• Demonstrated project management experience, experience leading and/or participating in committees an asset

 Knowledge, Skills & Attributes

• Demonstrated ability to take initiative, drive projects forward working with a variety of stakeholders, and work independently with the ability to exercise mature judgment and decision-making
• Excellent customer service, relationship building, judgment, problem solving, analytical and follow-up skills
• Outstanding active listening, verbal, and written communication skills, with ability to clearly convey messages and share information
• Displays strong collaborative attributes to effectively work with and in some cases lead employees, People Leaders, and others in the P&C team
• Capable and comfortable operating independently, with minimal supervision
• Ability to prioritize and effectively manage requests and activities for multiple business partners
• Possesses expert level knowledge and understanding of employment standards and related legislation, with critical thinking skills to identify challenges and proactively propose solutions
• Ability to self-manage workload with strong time management, planning prioritization, and organization skills, with ability to delegate tasks when appropriate
• Continually displays critical thinking skills while seeking out process improvement opportunities
• Demonstrated discretion and ability to maintain confidential information
• Proficient in Microsoft Office Suite of products, solid Excel skills with ability to work with a variety of data to present information that is accurate and easily digestible by a wide variety of stakeholders
• Proficiency with or the ability to quickly learn the organizations HRIS and other P&C specific systems (Talent Acquisition System, Learning Management System, etc.)

 Working Conditions

This position works in a fast-paced office environment and may be required to travel to branch locations on an infrequent basis.  Standard work week of 38 hours with additional time required to meet deadlines and project deliverables.

Department: People & Culture

Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 5P8

Employment Status: Full-Time (14 Month Contract) 

Hours per Week: 38

Salary: The annual salary range for this position starts at $69,956. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 

Number of Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.