Member Service Representative - Brampton

Member Service Representative - Brampton Branch 

Bank on more than a career.

DUCA exists to help people do more, be more and achieve more with their money and their lives. If you’re looking for a career that includes an exciting workplace environment, amazing opportunities for growth and a chance to make a difference in your community, DUCA is the place for you.

This position is located at our Brampton Branch and requires a commitment of about 38 hours per week.

Job Summary

DUCA is looking for a customer focused individual who is energetic, organized and self-motivated, to be a part of our team.

Reporting to the Branch Manager, the Member Service Representative (MSR) will provide outstanding service to all Members in an efficient and friendly manner. The MSR will recognize Member needs, process transactions, and identify opportunities to promote DUCA products. In addition, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions, as well as, apply company operating policies and procedures. The MSR will identify opportunities and make meeting referrals to Advisors.

Responsibilities

• Provide courteous service to Members (both at the front line and/or by phone), answer inquiries and always strive to increase Member satisfaction through service provided.
• Handle Member requests for deposits, withdrawals, transfers, etc.
• Promote DUCA’s services by explaining benefits of financial products.
• Identify and fulfill Members’ financial service needs, including cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, processing Member statements, selling travelers cheques and travel insurance, processing RRSP and term deposit transactions, assisting Members in getting a debit card, and online banking set up.
• Participates in the counting of large cash deposits.
• Rotate with staff to cover reception duties and tasks.
• Assists with general office duties.

Qualifications

• High School Diploma or equivalent.
• Experience in a Credit Union environment.
• Proven customer service skills, preferably in the financial or service industry.
• Good communication skills, both verbal and written.
• Keen attention to detail and emotional intelligence.

DUCA fosters a culture where contribution, communication and community are valued and encouraged. We offer competitive compensation and benefits and the opportunity for growth and development.

DUCA is committed to employment equity and encourages applications from all qualified candidates.  Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit both their resume and coverletter. We thank all applicants but only those considered for an interview will be contacted.