Operations Administrator, Clearing & Wire


Administrative Services
Toronto, Ontario

Posted On: September 22, 2022

Operations Administrator

Job Purpose & Summary

The Operations Administrator is responsible for various functions and duties related to back office processing and document administration for the payments & clearing function, and deposit products. The Operations Administrator carries out all work with a high degree of accuracy and attention to detail with a drive to deliver outstanding service to internal teams as they support Member transactions and direct to DUCA Member support.

Key Accountabilities & Duties

  • Process and balance daily wire transactions including:
    • Review, verify and action all Member and corporate wire transactions and to be settled and balance with DUCA’s correspondent bank and GLs
    • Process wire traces and returns as requested
    • Correspond with branches and the Retail Helpdesk to resolve wire payment issues
    • Correspond with One Paper Lane and corresponding bank to investigate and resolve technical matters, service delays and other issues as required 
  • Process and balance daily Electronic Fund Transfer (EFT) and cheque clearing files including:
    • Review, verify and post/return all rejected cheques and EFT clearing items
    • Balance daily cheque and EFT clearing files to daily settlement totals by end of day
    • Process daily cheque chargebacks and AFT returns to Member accounts
    • Process all cheque and EFT returns on Central 1’s Online Return System (ORS)
  • Reconciliation of bill payments, remote deposit capture (RDC), and Member requested traces/recalls including:
    • Download and review daily reports from both DNA and Central 1 and balance GLs
    • Post rejected items back to Member accounts and advise branch as required
    • Process trace/recall requests with Central 1 at the request of the Member
    • Process adjustments to Member accounts
  • Process ATM exchange adjustments
    • Deposit/withdraw ATM exchange adjustments to/from Member accounts
    • Set up applicable AFT adjustments for settlement with other Financial Institutions as reported by branches through their ATM balancing process
    • Post entries and balance the internal exchange adjustment account daily
    • Action faxes sent from other Financial Institutions and correspond with applicable DUCA branches as required
    • Correspond with Ficanex or applicable Financial Institutions as required
  • Provide deposits administration services as requested
  • Provide estate administration services as requested
  • Answer email inquiries and phone calls from branches, corresponding banking partners, and One Paper Lane, escalating unusual or atypical inquiries where needed
  • Administrative duties including scanning and/or filing of miscellaneous papers and other administrative tasks
  • Other duties, as assigned

Occupational Experience & Education Requirements

  • 1-3 years of office or administrative experience
  • 1-2 years of customer service experience
  • Some post-secondary education in business or administrative studies
  • Retail banking experience considered an asset

Knowledge, Skills & Attributes

  • Good computer skills including Excel, Word, email and use of Internet
  • Ability to work quickly and accurately, with strong attention to detail
  • Working knowledge Payments Canada Rules
  • Working knowledge of all DUCA deposit products
  • An understanding of or the ability to learn Registered products regulations, and Estates
  • Experience using a banking system is considered an asset
  • Strong administrative and time management skills
  • Problem-solving and investigative skills
  • Strong customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Good judgment and decision-making capabilities
  • Ability to organize, prioritize, adapt to change and work in a fast-paced environment
  • Self-motivated and results-oriented
  • Team player

Working Conditions

Normal office environment. Hybrid Available


Department: Deposti & Clearing

Primary Location: Corporate Office - 5255 Yonge Street,Toronto, ON M2N 6PN

Employment Status: Full-Time

Hours per Week: 38

Job Grade Level: 2 (two)


About DUCA

DUCA exists to help people do more, be more and achieve more with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.


DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application. Applications must include both a resume and cover letter.

We thank all applicants but only those considered for an interview will be contacted.

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