Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
AML/ATF Compliance Analyst
DUCA is looking for 2 AML ATF Compliance Analysts to join out growing team!
Job Purpose & Summary 
The AML/ATF Compliance Analyst works effectively to execute and enhance the AML/ATF Compliance Program at DUCA.  The AML/ATF Compliance Analyst has a strong understanding of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (“PCMLTFA”), the associated regulations, and the patterns and trends of money laundering/terrorist financing typologies. The AML/ATF Compliance Analyst keeps abreast of new and upcoming legislation relating to Anti-Money Laundering/Counter-Terrorist Financing.
The AML/ATF Compliance Analyst is responsible for accomplishing a variety of tasks and collaborating with multiple departments and third-party service providers, including but not limited to DUCA’s retail team and Member-facing employees, FINTRAC, External Auditors, and Navaera.
This position requires someone who is able to learn and apply industry standards and regulations, is detail-oriented, has strong written and verbal communication skills, and supports the Compliance Department in promoting and fostering a compliance culture at DUCA.
Key Accountabilities & Duties

AML/ATF transaction monitoring event adjudication.
Conducting financial crime investigations, including enhanced due diligence (EDD) and associated periodic high-risk reviews.
Keep abreast of relevant regulatory changes and identify immediate risk concerns pertaining to legislative and regulatory requirements.
Regulatory reporting (i.e. LCTR, EFTR, STR, TPR, SOTR).
Work directly with third-party service providers and Member-facing employees to maintain Member KYC information updates to comply with legislative requirements.
Assess the risk of wire transfers being sent to/received from high-risk countries.
Utilize Navaera, adverse media tools, and related software at a proficient level.
Understand and apply AML/ATF Procedures when required, and present findings in writing in a clear and precise manner.
Assist in coordinating and ensuring timely completion of AML training with all employees.
Assist in the planning, testing, back-testing and implementation of system enhancements and conversions.
Keep abreast of legislative and regulatory requirements, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and remain current on organizational practices, policies, procedures.
Provide assistance, where required, during regulatory examinations and external reviews.
Complete other duties and projects as may be assigned.
Occupational Experience & Education Requirements

3+ years' experience in a financial services environment with exposure to AML and Regulatory Compliance.
University degree or College Diploma in a related field.
AML/ATF industry experience considered an asset.
AML/ATF Certification or courses considered an asset.
Knowledge, Skills & Attributes

Proficient understanding of the financial crime investigation process.
High level of integrity with the ability to deal with confidential and sensitive Member information with a high degree of professionalism.
Ability to work independently and cooperatively within a team and throughout the organization.
Critical thinking and analytical skills with a focus on problem solving and continuous improvement.
Meticulous attention to detail and very strong organizational and prioritization skills.
Ability to interpret and operationalize regulatory requirements.
Proficient computer skills including Microsoft Excel, Word, Outlook and use of Internet, and ability to learn other programs.
Excellent writing and communication skills.
Ability to work quickly and accurately, with the flexibility to deal with priorities.
Ability to make sound decisions reflecting good judgment.
Strong execution skills with attention to detail and focus on clear, realistic action steps and timelines.
Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines.
Working Conditions

Normal office/hybrid environment.
Department: Legal and Compliance
Primary Location: Head Office - 5255 Yonge St, North York, ON M2N 5P8
Employment Status: Full-time 
Hours per Week: 38
Number of Vacancies: 2
Salary: The annual salary range for this position starts at $50,392. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
AML/ATF Compliance Analyst (Contract)
DUCA is looking for a AML/ATF Compliance Analyst to join our growing team. 
Job Purpose & Summary 
The AML/ATF Compliance Analyst works effectively to execute and enhance the AML/ATF Compliance Program at DUCA.  The AML/ATF Compliance Analyst has a strong understanding of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (“PCMLTFA”), the associated regulations, and the patterns and trends of money laundering/terrorist financing typologies. The AML/ATF Compliance Analyst keeps abreast of new and upcoming legislation relating to Anti-Money Laundering/Counter-Terrorist Financing.
The AML/ATF Compliance Analyst is responsible for accomplishing a variety of tasks and collaborating with multiple departments and third-party service providers, including but not limited to DUCA’s retail team and Member-facing employees, FINTRAC, External Auditors, and Navaera.
This position requires someone who is able to learn and apply industry standards and regulations, is detail-oriented, has strong written and verbal communication skills, and supports the Compliance Department in promoting and fostering a compliance culture at DUCA.
Key Accountabilities & Duties

AML/ATF transaction monitoring event adjudication.
Conducting financial crime investigations, including enhanced due diligence (EDD) and associated periodic high-risk reviews.
Keep abreast of relevant regulatory changes and identify immediate risk concerns pertaining to legislative and regulatory requirements.
Regulatory reporting (i.e. LCTR, EFTR, STR, TPR, SOTR).
Work directly with third-party service providers and Member-facing employees to maintain Member KYC information updates to comply with legislative requirements.
Assess the risk of wire transfers being sent to/received from high-risk countries.
Utilize Navaera, adverse media tools, and related software at a proficient level.
Understand and apply AML/ATF Procedures when required, and present findings in writing in a clear and precise manner.
Assist in coordinating and ensuring timely completion of AML training with all employees.
Assist in the planning, testing, back-testing and implementation of system enhancements and conversions.
Keep abreast of legislative and regulatory requirements, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and remain current on organizational practices, policies, procedures.
Provide assistance, where required, during regulatory examinations and external reviews.
Complete other duties and projects as may be assigned.
Occupational Experience & Education Requirements

3+ years' experience in a financial services environment with exposure to AML and Regulatory Compliance.
University degree or College Diploma in a related field.
AML/ATF industry experience considered an asset.
AML/ATF Certification or courses considered an asset.
Knowledge, Skills & Attributes

Proficient understanding of the financial crime investigation process.
High level of integrity with the ability to deal with confidential and sensitive Member information with a high degree of professionalism.
Ability to work independently and cooperatively within a team and throughout the organization.
Critical thinking and analytical skills with a focus on problem solving and continuous improvement.
Meticulous attention to detail and very strong organizational and prioritization skills.
Ability to interpret and operationalize regulatory requirements.
Proficient computer skills including Microsoft Excel, Word, Outlook and use of Internet, and ability to learn other programs.
Excellent writing and communication skills.
Ability to work quickly and accurately, with the flexibility to deal with priorities.
Ability to make sound decisions reflecting good judgment.
Strong execution skills with attention to detail and focus on clear, realistic action steps and timelines.
Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines.
Working Conditions

Normal office/hybrid environment.
Department: Legal and Compliance
Primary Location: Head Office - 5255 Yonge St, North York, ON M2N 5P8
Employment Status: Full-time 
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $50,392. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Payroll Specialist 
DUCA is looking for a Payroll Specialist to join our growing team!
Job Purpose & Summary
The Payroll Specialist is a key member of the team responsible for delivering an exceptional employee experience through the provision of timely and accurate payroll activities and benefit / pension administration services. This position will meticulously adhere to internal procedures and deadlines to ensure payroll activities are delivered on-time and in compliance with associated regulations, legislation, and internal standards.
Additionally, the Payroll Specialist will troubleshoot issues and provide technical expertise and guidance for both internal and external stakeholders. This position also recommends changes to processes, forms, and workflows etc. to improve operational effectiveness. 
Key Accountabilities & Duties

Contribute to the delivery of accurate and on-time biweekly payrolls that include a high volume of transactions for salaried, hourly, and commissioned employee groups
Meticulously adhere to internal policies, procedures, deadlines, and related controls when processing payroll entries such as salaries, commissions, bonuses, termination payments, and other special payments as required; ensure all entries are processed accurately and in compliance with associated regulations and legislation
Through escalations from the Payroll & Benefits Coordinator, troubleshoot, resolve, and respond to complex employee queries about individual pay issues; provide technical expertise and guidance to employees and managers on payroll practices and systems
Support the biweekly pay pre-submission audit process by verifying pay transactions and other activities completed by the Payroll & Benefits Coordinator
Support the year-end reconciliation process and the timely submission of all payroll regulatory filings and production of tax related forms
Provide support for all internal and external audits related to payroll transactions, user access, and/or related systems
Make recommendations for updates to current payroll, benefit, and pension related forms, systems, processes, and workflows; identify, research, recommend, and implement new or enhanced procedures, and processes to improve operational effectiveness that support business needs
Produce regular and ad-hoc reports as required 
Occupational Experience & Education Requirements

Undergraduate degree in Business, Accounting, Finance or related discipline, or combination of education and equivalent experience
2 - 3 years’ full cycle experience working in a high-volume payroll environment with salaried, hourly, and commissioned employee groups
PCP designation or in progress
Strong payroll systems experience (Desjardins’ EmployerD an asset)
Experience in the administration of group benefit and defined contribution pension plans an asset
Knowledge, Skills & Attributes

Demonstrated ability to take initiative and work independently while exercising mature judgment and decision-making skills
Strong customer service orientation with the ability to build relationships across the organization
Advanced proficiency in Excel with the ability to produce high-quality, user-friendly reports
Excellent active listening, written, and verbal communication skills with the ability to influence at all levels of an organization
Strong prioritization, organizational, and time-management capabilities
Demonstrated experience managing multiple, competing tasks and priorities
Ability to quickly deliver solutions that meet the needs of a fast-paced growing organization
Excellent problem-solving, critical thinking, and analytical skills with the ability to resolve complex issues
Ability to work in a dynamic team environment with tact and diplomacy
High level of integrity, ethics, and professionalism with the demonstrated ability to ensure confidentiality and protection of employee data and other sensitive information
Working Conditions
Regular office environment
Department: People and Culture 
Primary Location: Corporate Office 
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $62,158. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Part-time)
DUCA is currently looking for a part-time Member Service Representative to join our dynamic CBC branch! 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Job Purpose & Summary
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred.
Previous experience with sales is considered an asset.
Knowledge, Skills & Attributes

You have a desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player, demonstrating your enthusiasm for your job and Member every day.
Multi-tasker who can organize and prioritize other work while putting the Member first.
Excellent interpersonal and communication skills, both verbal and written.
Strong attention to detail with ability to make decisions and provide friendly and personable service.
Strong administration, organizational, planning and time management skills.
Department: Retail Banking
Primary Location: CBC Branch - 17 John St, Toronto, ON M5V 3G6
Employment Status: Part-time
Hours per Week: 21 - 25 
Number of Vacancies: 1
Salary: The hourly rate for this position starts at $19.97. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Connect Lending Specialist (Full-time)
DUCA is looking for full-time Member Connect Lending Specialist to join our growing team! This is a great opportunity for candidates who enjoy working in a client services role, in a collaborative office environment. This role will be located on-site at our office in North York, Ontario. 
Call Centre Hours
Mon to Fri: 8am to 8pm
Sat: 9am to 5pm 
Job Purpose & Summary
The Member Connect Lending Specialist provides exceptional, knowledgeable and timely service to Members and prospective Members through a variety of mediums. Reporting to the Director, Member Connect, the incumbent is responsible for underwriting new credit applications, or retention of existing retail lending business and to provide advice for all DUCA products and services.   They have a strong aptitude for identifying opportunities for cross-selling and or up-selling the relevant products and services which meet our Member’s needs. The Member Connect Lending Specialist is adaptable, flexible and able to multi-task in an ever-changing multi-media environment. 
Key Accountabilities & Duties

Delivers an exceptional Member experience responding to both lending and general member inquiries knowledgeably and professionally through a variety of mediums including phone, email, chat, website etc.
Meets established retail lending, investment and ancillary product and service goals.
Identifies opportunities during each Member interaction and promotes and cross-sell the appropriate DUCA products and services.
Manages the Member Connect retention process for existing retail lending products.
Completes credit analysis to underwrite credit applications in accordance with sound credit granting principles.
Protects DUCA’s assets by adhering to all applicable lending regulations, policies and procedures, legal and ethical requirements, process requirements, and established risk guidelines.
Strives to deliver a best in class customer experience by clarifying the member’s concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Takes ownership and accountability for resolving member service inquiries and/or issues from beginning to end.
Assists Members with setting up on-line banking options and accurately processing transactions on Member accounts within authorized limits.
Leads the Member Connect team in the absence of the Member Connect Manager and/or Supervisor.
Occupational Experience & Education Requirements

3 to 5 years’ experience in a contact centre environment with a lending background
Solid knowledge of all Banking Products, retail underwriting guidelines and high ratio mortgages
Knowledge, Skills & Attributes

Superior problem solving skills
Excellent telephone manners, communication and listening skills
Ability to multi-task, organize and prioritize and adapt to change
Keen attention to detail
Ability to work in a fast paced environment
Self-motivated and energetic
Team player
Working Conditions

Contact centre environment.
Department: Call Centre
Primary Location: Corporate Office - 5255 Yonge St, North York, ON M2N 5P8
Employment Status: Full-time 
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $50,392. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.