Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Financial Services Officer 
We are looking for a new Financial Services Officer to join our dynamic Etobicoke branch! 
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm 
Job Purpose & Summary
The Financial Services Officer (FSO) plays a key role in helping our Members to do more, be more, and achieve more with their money and their lives. The Financial Services Officer establishes relationships with Members, understands their goals, and provides them with holistic financial advice on a range of DUCA products and services that will enable them to achieve these goals. The FSO also helps develop new business with existing and potential Members through participation in branch campaigns and events, and establishing relationships within the community.The FSO is a senior member of our small branch advisory teams and is responsible for providing leadership and coaching to other team members in the absence of the Branch Manager.
Key Accountabilities & Duties

Establish strong relationships with Members and ask open-ended questions to discover Members’ life events, financial situation, risk profile, and short- and long-term goals.
Proactively provide needs-based advice by developing and presenting customized financial solutions that will help Members achieve their goals
Utilize sound interviewing, judgement and analysis skills to identify and provide recommendations on credit solutions within guidelines, on products including mortgages, loans, lines of credit and credit cards
Provide sound investment advice and identify appropriate solutions including registered and non-registered term deposits, TFSA’s, mutual funds, and other wealth solutions. Maintain up-to-date knowledge of economic and market conditions.
Open new Member accounts and provide other banking solutions to meet Member needs
Generate referrals for more complex needs to our Commercial or Wealth Management teams
Provide exceptional Member service by developing and deepening relationships, maintaining regular communication, and providing timely responses and value-added information and advice to Members
Work towards achieving or exceeding individual and branch objectives, while always acting in the best interest of our Members
Identify opportunities to develop business within the community and attract new Members to DUCA by establishing “centres of influence” outside the branch, and participating in community and branch events as a representative of DUCA
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Post-secondary education
A minimum of 3 years’ experience in a financial services sales environment and a minimum of 1 year in an advisory role with a proven track record in sales
Mutual funds license (e.g. IFIC), or working towards obtaining a mutual funds license
Experience working with or knowledge of a range of credit and investment products
Knowledge, Skills & Attributes

Passionate about providing excellent Member service and helping others to achieve their goals
Exceptional written and verbal communication skills
Strong relationship management skills
Strong business acumen and financial industry knowledge
Proven sales skills
Strong attention to detail and time management skills
Experience using Microsoft Office suite of products
Experience using Customer Relationship Management (CRM), Loan Originating System (LOS), or other related software, considered an asset
Excellent analytical and problem-solving skills
Dedication to continual learning and development
Department: Retail Banking 
Primary Location: Etobicoke Branch - 451 Royal York Rd, Etobicoke, ON M9P 3B2
Employment Status: Full-time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $56,172. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 

Manager, Wires and Clearing
DUCA is looking for a Manager, Wires and Clearing to join our growing team!
Job Purpose & Summary
The Manager of Clearing and Wires leads the team responsible for delivering operations related to clearing administration and wire processing while ensuring all regulatory rules are met. This position will manage clearing and wires related transactions and associated risk, and ensure all activities are delivered in compliance with associated industry and internal standards.
Additionally, this position will develop, document, and assess the controls and systems used, troubleshoot issues, and provide technical expertise and guidance for both internal and external stakeholders. This position also identifies areas where automation or efficiencies are possible and implements changes to processes, forms, and workflows as needed.
Key Accountabilities & Duties

Lead and develop the Clearing & Wires team including hiring, training, coaching, and all other aspects of people management and development, in a manner that results in high levels of employee engagement.
Stay current on product and reporting related regulatory requirements and recommend and implement policy, process, and procedure changes to ensure compliance.
Oversee the clearing and wires operations and processes related to:
processing and balancing daily electronic fund transfer (EFT) and cheque clearing files
processing rejected bill payments and Member requested bill payment traces/recalls
ATM exchange adjustments and responding to RFIs.
Exchange Network daily reconciliation, adjustments and inquiries
M2M daily reconciliation, adjustments and inquiries.
E-transfers daily reconciliation, adjustments and inquiries
Remote deposit daily reconciliation and inquiries
Wire processing with BMO and Central 1, ensuring all items are compliant within regulatory requirements, initiating traces and recalls, and reviewing Corporate account balances to ensure sufficient funds are always available.
Ensure balance sheets are fully completed and address any outage promptly.
Manage all internal and external reporting requirements; produce regular and ad-hoc reports.
Act as the lead for all internal and external audits related to clearing and wires transactions.
Identify, research, recommend, and implement new or enhanced procedures, systems, and workflows to improve operational effectiveness that support business needs.
Provide subject matter expertise, and advice and guidance to Member-facing employees.
Identify skill and knowledge gaps that need to be addressed through performance management, coaching, training, and/or business process and procedure development.
Respond to, and lead the department’s response to, clearing and wires questions, queries and problems from internal clients across DUCA.
Develop, implement, and produce reports that provide channel and product sales leaders with insights that enable them to coach their teams to maximize product sales and fee income, and to minimize Member experience issues and revenue leakage.
Occupational Experience & Education Requirements

Undergraduate degree in Business, Accounting, Finance or related discipline, or combination of education and equivalent experience.
5+ years working in a high-volume clearing and wires environment.
1-2 years’ experience managing a team, with responsibility for the full range of people management activities.
Experience leading or managing a wires and / or clearing function
Experience with mergers / acquisitions, systems integrations, and conversions, an asset.
Knowledge, Skills & Attributes

Demonstrated ability to take initiative and work independently while exercising mature judgment and decision-making skills.
Strong customer service orientation with the ability to build relationships across the organization.
Strong knowledge of Payments Canada Rules.
Strong knowledge of Fiserv’s DNA core banking system.
Critical thinking, analytical and problem-solving skills with the ability to reconcile data, identify root causes of problems, recommend approaches, and determine potential solutions.
Excellent written, verbal, and interpersonal skills.
Process oriented and possess a continuous improvement mindset with demonstrated experience in process improvements and delivering business efficiencies.
Strong leadership skills and the ability to work in a dynamic team environment with tact and diplomacy.
High level of integrity, ethics, and professionalism with the demonstrated ability to ensure confidentiality and protection of Member data and other sensitive information.
Highly proficient with Microsoft Project and the full suite of Microsoft Office applications, including advanced proficiency in Excel with the ability to produce high-quality, user-friendly reports.
Ability to resolve Member complaints and respond appropriately.
A proactive, self-manager able to work on multiple initiatives at the same time and manage to commitments and deadlines,
Working Conditions

Some roles eligible for hybrid work environment
Department: Deposits and Clearing 
Primary Location: Corporate Office 
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $78,149. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Business Banking Account Manager
DUCA is looking for a Business Banking Account Manager to join our growing team!

Job Purpose & Summary
As a member of the Commercial and Business Banking team, the Business Banking Account Manager will understand and meet the diverse needs of our small business owners, including understanding their business and personal banking needs. The Business Banking Account Manager provides small business owners with exceptional service and sound financial advice to meet their diverse credit, deposit, and cash management needs. The Business Banking Account Manager will be responsible for meeting and exceeding specific individual and team-based goals.
The Business Banking Account Manager will manage portfolios of Business Banking Members to build and develop relationships with them and deepen their holdings with DUCA for both business and personal banking. The Business Banking Account Manager will be required to undertake business and revenue generating sales activities, build strong relationships in partnership with the branch teams, and leverage external centres of influence in order to obtain referrals of new business to DUCA.  
 Key Accountabilities & Duties

Analyze, structure, and make recommendations on business loans and lines of credit, based on thorough and accurate credit interviewing and full needs assessment
Manage an assigned portfolio of Business Banking Members
Submit thorough credit applications for review and approval by the credit department, ensuring adherence to all credit guidelines and policies
Build and grow external centres of influence to optimize results
Develop and manage a comprehensive business development plan
Develop and maintain relationships with Retail and Wealth partners to ensure a coordinated market approach to Business Banking within the region
Provide advice on day-to-day banking including deposit accounts by leveraging branch and partner teams
Work with small business owners through business life-stages to enhance their ability to grow and profit
Identify Wealth Management advice opportunities such as Estate or Investment Planning and refer to the appropriate DUCA partner/advisor
Provide support and guidance to branch teams relating to meeting the basic needs of Business Banking Members and ensure holistic advice is being provided
Hold relevant seminars jointly with the branch teams to promote Business Banking solutions and advice to Members
Maintain appropriate records and administration to track and support the management of a portfolio, business development activities, and work-in-progress
Use DUCA tools to proactively identify and promote opportunities with Members to deepen relationships and deliver a consistent Member experience
Identify, drive, and administer referrals to Retail, Wealth and Commercial, as required
Resolve problems at first point of contact where possible and refer more complex issues and Member concerns the appropriate party
Process daily work in accordance with compliance, audit, policies and procedures
Actively monitor the loan portfolio/perform annual reviews to ensure accounts are operating as authorized and take measures necessary to remedy non-performing assets
Occupational Experience & Education Requirements

Post-secondary education in Business or related field
Minimum of 2-3 years of experience in lending or credit role within financial services
Knowledge, Skills & Attributes

Strong business acumen and financial industry knowledge
Expert ability to understand and interpret financial statement information
Passion for growing the business and achieving results against a target
Strong technical skills with proven credit skills
Excellent organizational and Member Service skills
Strong communicator with excellent written and verbal communication skills
Demonstrated negotiation and influencing skills
Proficient in Microsoft Office products (Excel, PowerPoint, Word)
Good judgment and decision-making capabilities
An effective time manager who can perform in a fast-paced environment
Outstanding relationship management skills; a “people person”
Ability to organize and prioritize and adapt to change
Self-motivated and energetic
Team player
Strong self-manager and able to work independently
Working Conditions
Regular travel will be required between assigned branches and/or offsite to meet Members. Regular access to a vehicle is required.
Department: Business Banking 
Primary Location: Corporate Office, 5255 Yonge Street, North York 
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $67,918. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.  
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Branch Manager II
We are looking for a new Branch Manager II to join our dynamic Etobicoke branch!
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The Branch Manager leads and manages the overall branch operations and branch team, with the purpose of helping our Members do more, be more, and achieve more with their money and their lives. The Branch Manager is responsible for the overall success of the branch, including achieving branch targets and business objectives, by effectively coaching, training, and leading the team to deliver an exceptional Member experience and provide holistic financial advice. The Branch Manager is responsible for all people management activities, including staffing decisions, performance management, and compensation decisions. The Branch Manager leads and participates in branch campaigns, acts as a DUCA ambassador in the community, and ensures branch operations are efficient and compliant. The Branch Manager also works towards achieving their personal sales goals, by meeting with Members and using their expert product knowledge to identify products and/or services that will help Members achieve their short- and long-term objectives.
Key Accountabilities & Duties

Establish a Member-centric focus for the branch, promoting lobby leadership and a high-level of Member service in all interactions, through ongoing feedback and leading by example
Coach the branch team in the development of their sales and advice skills, product knowledge, relationship development skills, and how to identify opportunities to promote DUCA and our products
Identifies external opportunities to build and develop business within the community and lead the branch in campaigns and business development activities to optimize results and acquire new Members to the branch and portfolio
Provide day-to-day coaching to Financial Services Officers and Member Service Representatives on the total relationship with the Member, ensuring opportunities and interactions are maximized to help Members achieve their objectives
Lead and oversee all branch activities, and motivate and encourage the team to work collaboratively in order to achieve branch and individual objectives, while always acting in the best interest of our Members.
Coach team to resolve problems at first point of contact, and handle any escalated Member concerns
Lead the growth, deepening, and maintenance of relationships with our Members by providing holistic advice to help Member meet their short- and long-term objectives.
Manage performance of all employees, including training, coaching, feedback, and performance reviews
Lead hiring and selection process
Identify training needs for employees and develop plan to close the gap
Provide investment advice and identify the appropriate solution including registered and non-registered term deposits, TFSAs, mutual funds, and wealth solutions that fit and meet the Members’ needs. Refer more complex investment service needs to our Wealth Management team as required.
Open new accounts and through the process, identify additional Member needs, promoting the appropriate solution to meet these needs.
Develop a suite of “centers of influence” outside the branch in order to support referrals and business development activity.
Remain up-to-date on DUCA products, services, operational and risk policies and procedures
Make decisions that mitigate risk, adhere to policy and procedure, and do what is best for the Member
Ensure effective use and integration of the CRM in all advice-based activities
Occupational Experience & Education Requirements

Post-secondary education
Minimum of four (4) years of experience financial services.
Minimum of three (3) years’ experience managing people/leading a team
Mutual funds license (IFIC)
Proven success in growing the business and establishing community and Member (client) relationships
Experience in advisory roles in personal banking, including experience with retail credit and investments. Experience in business banking considered an asset
Proven success with sales and relationship management
Knowledge, Skills & Attributes

Passion for providing excellent Member service and helping Member to achieve their goals
Outstanding people management and leadership skills, including the ability coach, lead, motivate, and manage a team through change
Strong relationship-management skills
Strong problem-solving ability
Strong written and verbal communication skills
Excellent business acumen and financial industry knowledge
Strong attention to detail and time management skills
Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Department: Retail Banking 
Primary Location: Etobicoke Branch - 1451 Royal York Rd, Etobicoke, ON M9P 3B2
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $90,095. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Senior Member Service Representative (Full-time)
DUCA is currently looking for a Senior Member Service Representative (SMSR) to join our Gateway Branch!
The ideal candidate for this role is passionate about delivering outstanding customer service and enjoys working with a team to achieve objectives! We are looking for driven, organized individuals who thrive on interacting with customers, and are committed to helping Members by identifying opportunities through communication and inquiry. SMSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Fri: 9:00am to 4:00pm 

Job Purpose & Summary
The Senior Member Service Representative (SMSR) performs all the usual tasks of a Member Service Representative (MSR), providing a full range of financial services to DUCA Members, including deposits, withdrawals, and cheque cashing. In addition to the MSR responsibilities, the SMSR, under the supervision of branch management, is responsible for assisting the MSR’s with balancing, dealing with errors, and answering questions regarding products and procedures.
The SMSR promotes DUCA products and services to members and prospective members, maintains cash balances, lists and balances outgoing cheques and balances all transactions daily.
Key Accountabilities & Duties

Directs the work effort of MSRs, providing overrides while verifying transactions are correct, and offering general assistance as needed to help ensure work is completed correctly and according to guidelines and standards
Help train MSRs, helping them succeed in their role
Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Operates a cash on a daily basis, identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Assist the Branch Manager with completion of administrative duties and reports.
Performs cash management duties – ordering, verifying, and balancing
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures
Participates in local market business development opportunities and community
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required
Participates in the counting of large cash deposits.
Occupational Experience & Education Requirements

High School Diploma or equivalent
2-3 years’ experience helping Members or customers in a financial services environment
Previous experience with sales is considered an asset
Cash handling experience
Proven customer service skills in the financial industry
Supervisory or team lead experience considered an asset
Knowledge, Skills & Attributes

Ability to effectively supervise
Conflict resolution and problem-solving skills
Good communication skills, both verbal and written
Keen attention to detail and emotional intelligence
Department: Retail Banking
Primary Location: Gateway Branch - 4567 Dixie Rd, Mississauga, ON L4W 1S2
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $44,818. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Full-time)
DUCA is currently looking for a full-time Member Service Representative to join our dynamic Hamilton branch! 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred.
Previous experience with sales is considered an asset.
Knowledge, Skills & Attributes

You have a desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player, demonstrating your enthusiasm for your job and Member every day.
Multi-tasker who can organize and prioritize other work while putting the Member first.
Excellent interpersonal and communication skills, both verbal and written.
Strong attention to detail with ability to make decisions and provide friendly and personable service.
Strong administration, organizational, planning and time management skills.
Department: Retail Banking
Primary Location: Hamilton Branch - 1270 Rymal Rd E, Hamilton, ON L8W 0C6
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Part-time)
DUCA is currently looking for a part-time Member Service Representative to join our dynamic Richmond Hill branch! Saturday availability required. 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred.
Previous experience with sales is considered an asset.
Knowledge, Skills & Attributes

You have a desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player, demonstrating your enthusiasm for your job and Member every day.
Multi-tasker who can organize and prioritize other work while putting the Member first.
Excellent interpersonal and communication skills, both verbal and written.
Strong attention to detail with ability to make decisions and provide friendly and personable service.
Strong administration, organizational, planning and time management skills.
Department: Retail Banking
Primary Location: Richmond Hill Branch - 9174 Yonge St, Richmond Hill, ON L4C 7A1
Employment Status: Part-time
Hours per Week: 21 - 25 
Number of Vacancies: 1
Salary: The hourly rate for this position starts at $19.97. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Senior Systems Administrator 
DUCA is looking for a Senior Systems Administrator to join our growing team!
Job Purpose & Summary
The Senior Systems Administrator is responsible for maintaining, upgrading and supporting DUCA's information technology infrastructure systems and processes, ensuring they align with the organization's standards and strategies. This position will also act as a primary escalation point for second-level help desk support and provide guidance to the Technical Support Analysts in resolving technology related issues, as well as participate as required in project-based initiatives concerning DUCA's IT infrastructure components and solutions.
The Senior Systems Administrator also provides coordination and functional guidance to peers about system administration and ensures that knowledge sharing is upheld. This role will also provide insights and learnings from resolving infrastructure issues and configuration improvement to assist department in further developing operational improvements and the DUCA's IT roadmap.
Key Accountabilities & Duties

Administer and support (install, configure, test, maintain) server and endpoint operating systems, application software, and system management tools.
Manage and monitor alerting, inventory and reporting for endpoint devices and their configuration states, and respond to error indicators, failures and alerts.
Implement and maintain patching processes and schedules for security hardening, with input and direction from the Cybersecurity team.
Administer user rights and access to network, data and application resources while maintaining the highest levels of security and process compliance.
Manage the domain environment, including Active Directory and Entra ID, Group Policy and Certificates.
Maintain and monitor health status and readiness of the backup and disaster recovery environments, and participate in disaster recovery exercises.
Develop and maintain documentation for configurations and processes, and provide feedback for solution improvements.
Assist with project-based IT Infrastructure initiatives where required.
Work with 3rd party vendors to support existing infrastructure where required.
Provide 2nd level support for internal customers and Helpdesk employees, and identify trends and root causes in recurring or significant issues, recommending solutions.
Perform other IT-related duties as assigned.
Occupational Experience & Education Requirements  

3+ years experience working as a Systems Administrator or equivalent role.
5+ years experience working in the information technology field. Experience with financial systems and software, an asset.
Post-secondary education in Computer Science or a related technical discipline, or equivalent work experience.
Microsoft, AWS, VMware, Cisco, Palo Alto, and/or ITIL certifications, an asset.
Experience administering and maintaining a VMware virtualized server environment with Windows and Linux servers
Experience administering and maintaining a Public Cloud or Hybrid Cloud server environment. Enterprise-level backup and recovery tool (Commvault Metallic, VMware VCDR or SRM) experience, an asset.
Experience imaging, deploying, upgrading and supporting Windows 10/11 workstations.
Experience establishing and/or upholding patch management processes including security releases, version upgrades, and system image lifecycles.
Experience using and configuring ITSM solutions (ServiceNow, Fresh Service).
Experience with Palo Alto Firewalls and Cisco Layer 2 & 3 Switches.
Knowledge, Skills & Attributes

Good oral and written communication skills with the ability to interact with employees at all levels of the organization.
Strong organization, prioritization, and time management skills with the ability to manage multiple tasks with tight deadlines.
Strong troubleshooting and analytical ability.
Proficient with current Microsoft 365 technologies (Entra ID/Azure AD, Windows Hello for Business & FIDO2 Password-less Auth, Exchange Online, InTune MDM Compliance & Management, SharePoint, OneDrive, Teams).
Fluent administrative capacity in VMware environment and tools, including vSphere/vCenter and VMware Cloud Disaster Recovery or VMware Site Recovery Manager.
Experience in installing and supporting various application servers, operating systems and domain services.
Good understanding of Layer 2 and Layer 3 networking, including BGP routing, VLANs, ACLs, and network services including DNS, DHCP, and VPN.
Self-motivated and take the initiative to identify and address issues and needs.
Ability to maintain confidentiality when dealing with sensitive information.
Experience implementing and upholding ITIL process standards including Incidents, requests, asset and change management, an asset.
Experience with public cloud management (AWS, Azure), an asset.
Experience with PowerShell and creating/maintaining scripts, an asset.
Working Conditions

Ability to travel to DUCA’s branches as required with the ability to transport switches, power supplies, laptops, etc. when needed.
Driver’s license and access to a vehicle required.
Department: Information Technology
Primary Location: Corporate Office - 5255 Yonge St, North York ON M2N 5P8
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $62,158. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist

We are looking for 1 new Mobile Mortgage Specialist in the Cambridge, Kitchener & Waterloo area! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages) * as of today, subject to change
Guaranteed base salary for the first 6-months of employment and then a 100% commission structure
Employer paid benefits
Dedicated underwriting team
Partner referral program that pays up to 25 bps on all funded deals
Fully digitized loan origination systems
Full support from highly engaged management and Senior Leadership teams
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Operations Administrator
DUCA is looking for an Operations Administrator to join our growing team!
Job Purpose & Summary
The Operations Administrator is responsible for various functions and duties related to back office processing and document administration for the payments & clearing function, and deposit products. The Operations Administrator carries out all work with a high degree of accuracy and attention to detail with a drive to deliver outstanding service to internal teams as they support Member transactions and direct to DUCA Member support.
Key Accountabilities & Duties

Process and balance daily wire transactions including:
Review, verify and post all Member and corporate outgoing wire transactions
Utilize the One Paper Lane wire platform to action and extract wire information to be settled with DUCA’s correspondent bank
Balance daily outgoing wires settled to branch funded activity in the respective internal wire related GL accounts
Review and process Member and corporate incoming wire transactions along with associated service charges
Balance daily incoming posting activity to correspondent bank wire settlement reports
Process wire traces and returns as requested
Correspond with branches and the Retail Helpdesk to resolve wire payment issues
Correspond with One Paper Lane and corresponding bank to investigate and resolve technical matters, service delays and other issues as required


Process and balance daily Electronic Fund Transfer (EFT) and cheque clearing files including:
Review, verify and post/return all rejected cheques and EFT clearing items
Balance daily cheque and EFT clearing files to daily settlement totals by end of day
Process daily cheque chargebacks and AFT returns to Member accounts
Process all cheque and EFT returns on Central 1’s Online Return System (ORS)
Correspond with branches to resolve clearing issues where applicable 


Process rejected bill payments and Member requested bill payment traces/recalls including:
Download and print all daily bill payment reports from both Universa and Central 1
Deposit all rejected bill payments back to Member accounts
Email the list of rejected bill payment items to branches
Process trace/recall bill payment requests with Central 1 at the request of the Member
Process bill payment credit adjustments to Member accounts


Process ATM exchange adjustments
Deposit/withdraw ATM exchange adjustments to/from Member accounts
Set up applicable AFT adjustments for settlement with other Financial Institutions as reported by branches through their ATM balancing process
Post entries and balance the internal exchange adjustment account daily
Action faxes sent from other Financial Institutions and correspond with applicable DUCA branches as required
Correspond with Ficanex or applicable Financial Institutions as required


Provide deposits administration services including:
Process all registered and non-registered deposit products
Review daily reports to ensure Member investment are correctly processed
Issue posted cheques for Brokers
Prepare and mail Member notifications
Reconcile previous day’s transactions and documentation
Follow up on outstanding transfers and documentation
Review and gather estate documentation 


Provide estate administration services including:
Review estate packages received from branches
Determine if a Certificate of Appointment is required
Check lockout and notes on all accounts and cancel electronic banking access
Review outstanding credit facilities
Process Saving Share Insurance Claims
Process registered product accounts per Concentra’s Estate manuals and DUCA policy
Prepare communications with beneficiary, executor, estate representative, and/or lawyer
Process all non-registered accounts

Answer email inquiries and phone calls from branches, estate representatives, executors, lawyers brokers, corresponding banking partners, and One Paper Lane, escalating unusual or atypical inquiries where needed
Administrative duties including scanning and/or filing of miscellaneous papers and other administrative tasks
Other duties, as assigned
Occupational Experience & Education Requirements

1-3 years of office or administrative experience
1-2 years of customer service experience
Some post-secondary education in business or administrative studies
Retail banking experience considered an asset
Knowledge, Skills & Attributes

Good computer skills including Excel, Word, email and use of Internet
Ability to work quickly and accurately, with strong attention to detai
Working knowledge Payments Canada Rule
Working knowledge of all DUCA deposit product
An understanding of or the ability to learn Registered products regulations, and Estates
Experience using a banking system is considered an asset
Strong administrative and time management skills
Problem-solving and investigative skills
Strong customer service and interpersonal skills
Excellent verbal and written communication skills
Good judgment and decision-making capabilities
Ability to organize, prioritize, adapt to change and work in a fast-paced environment
Self-motivated and results-oriented
Team player
Working Conditions
Normal office environment.
Department: Deposits and Clearing 
Primary Location: Corporate Office 
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Part-time)
DUCA is currently looking for a part-time Member Service Representative to join our dynamic Guelph branch! Saturday availability required. 
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred).
Experience working with and handling cash.
Strong knowledge of computer systems.
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred.
Previous experience with sales is considered an asset.
Knowledge, Skills & Attributes

You have a desire to learn and grow.
Passion for working directly with Members and customers, finding ways to surprise and delight.
Committed team player, demonstrating your enthusiasm for your job and Member every day.
Multi-tasker who can organize and prioritize other work while putting the Member first.
Excellent interpersonal and communication skills, both verbal and written.
Strong attention to detail with ability to make decisions and provide friendly and personable service.
Strong administration, organizational, planning and time management skills.
Department: Retail Banking
Primary Location: 779 Woolwich Street, Guelph ON N1H 3Z2
Employment Status: Part-time
Hours per Week: 15 - 20 
Number of Vacancies: 1
Salary: The hourly rate for this position starts at $19.97. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.