Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Senior Member Service Representative 

DUCA is currently looking for a full-time Senior Member Service Representative to join our dynamic Guelph branch! 
The Senior Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary 
The Senior Member Service Representative (SMSR) performs all the usual tasks of a Member Service Representative (MSR), providing a full range of financial services to DUCA Members, including deposits, withdrawals and cheque cashing. In addition to the MSR responsibilities, the SMSR, under the supervision of branch management, is responsible for assisting the MSR’s with balancing, dealing with errors, and answering questions regarding products and procedures.
The SMSR promotes DUCA products and services to members and prospective members, maintains cash balances, lists and balances outgoing cheques and balances all transactions daily.
Key Accountabilities & Duties

Directs the work effort of MSRs, providing overrides while verifying transactions are correct, and offering general assistance as needed to help ensure work is completed correctly and according to guidelines and standards
Help train MSRs, helping them succeed in their role
Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Operates a cash on a daily basis, identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Assist the Branch Manager with completion of administrative duties and reports.
Performs cash management duties – ordering, verifying, and
Remains current and up-to-date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required
Participates in the counting of large cash deposits.
Occupational Experience & Education Requirements

High School Diploma or equivalent
2-3 years’ experience helping Members or customers in a financial services environment
Previous experience with sales is considered an asset
Cash handling experience
Proven customer service skills in the financial industry
Supervisory or team lead experience considered an asset.
Knowledge, Skills & Attributes

Ability to effectively supervise
Conflict resolution and problem-solving skills
Good communication skills, both verbal and written
Keen attention to detail and emotional intelligence
Department: Retail Banking
Primary Location: Guelph Branch - 779 Woolwich Street, Guelph, Ontario , N1H 3Z2
Employment Status: Full-Time
Hours per Week: 38
Salary: The annual salary range for this position starts at $46,162. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Business Banking Account Manager
DUCA is looking for a Business Banking Account Manager in Durham region to join our growing team!

Job Purpose & Summary
As a member of the Commercial and Business Banking team, the Business Banking Account Manager will understand and meet the diverse needs of our small business owners, including understanding their business and personal banking needs. The Business Banking Account Manager provides small business owners with exceptional service and sound financial advice to meet their diverse credit, deposit, and cash management needs. The Business Banking Account Manager will be responsible for meeting and exceeding specific individual and team-based goals.
The Business Banking Account Manager will manage portfolios of Business Banking Members to build and develop relationships with them and deepen their holdings with DUCA for both business and personal banking. The Business Banking Account Manager will be required to undertake business and revenue generating sales activities, build strong relationships in partnership with the branch teams, and leverage external centres of influence in order to obtain referrals of new business to DUCA.  
 Key Accountabilities & Duties

Analyze, structure, and make recommendations on business loans and lines of credit, based on thorough and accurate credit interviewing and full needs assessment
Manage an assigned portfolio of Business Banking Members
Submit thorough credit applications for review and approval by the credit department, ensuring adherence to all credit guidelines and policies
Build and grow external centres of influence to optimize results
Develop and manage a comprehensive business development plan
Develop and maintain relationships with Retail and Wealth partners to ensure a coordinated market approach to Business Banking within the region
Provide advice on day-to-day banking including deposit accounts by leveraging branch and partner teams
Work with small business owners through business life-stages to enhance their ability to grow and profit
Identify Wealth Management advice opportunities such as Estate or Investment Planning and refer to the appropriate DUCA partner/advisor
Provide support and guidance to branch teams relating to meeting the basic needs of Business Banking Members and ensure holistic advice is being provided
Hold relevant seminars jointly with the branch teams to promote Business Banking solutions and advice to Members
Maintain appropriate records and administration to track and support the management of a portfolio, business development activities, and work-in-progress
Use DUCA tools to proactively identify and promote opportunities with Members to deepen relationships and deliver a consistent Member experience
Identify, drive, and administer referrals to Retail, Wealth and Commercial, as required
Resolve problems at first point of contact where possible and refer more complex issues and Member concerns the appropriate party
Process daily work in accordance with compliance, audit, policies and procedures
Actively monitor the loan portfolio/perform annual reviews to ensure accounts are operating as authorized and take measures necessary to remedy non-performing assets
Occupational Experience & Education Requirements

Post-secondary education in Business or related field
Minimum of 2-3 years of experience in lending or credit role within financial services
Knowledge, Skills & Attributes

Strong business acumen and financial industry knowledge
Expert ability to understand and interpret financial statement information
Passion for growing the business and achieving results against a target
Strong technical skills with proven credit skills
Excellent organizational and Member Service skills
Strong communicator with excellent written and verbal communication skills
Demonstrated negotiation and influencing skills
Proficient in Microsoft Office products (Excel, PowerPoint, Word)
Good judgment and decision-making capabilities
An effective time manager who can perform in a fast-paced environment
Outstanding relationship management skills; a “people person”
Ability to organize and prioritize and adapt to change
Self-motivated and energetic
Team player
Strong self-manager and able to work independently
Working Conditions
Regular travel will be required between assigned branches and/or offsite to meet Members. Regular access to a vehicle is required.
Department: Business Banking 
Primary Location: Corporate Office, 5255 Yonge Street, North York 
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $$69,956. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.  
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist
We are looking for 1 new Mobile Mortgage Specialist in the Toronto area! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages) * as of today, subject to change
Guaranteed base salary for the first 6-months of employment and then a 100% commission structure
Employer paid benefits
Dedicated underwriting team
Partner referral program that pays up to 25 bps on all funded deals
Fully digitized loan origination systems
Full support from highly engaged management and Senior Leadership teams
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist
We are looking for 1 new Mobile Mortgage Specialist in the York Region! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages) * as of today, subject to change
Guaranteed base salary for the first 6-months of employment and then a 100% commission structure
Employer paid benefits
Dedicated underwriting team
Partner referral program that pays up to 25 bps on all funded deals
Fully digitized loan origination systems
Full support from highly engaged management and Senior Leadership teams
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Senior Officer, Administration (Specialized Lending) 
DUCA is looking for a Senior Officer, Administration to join our growing team! 
Job Purpose & Summary
The Senior Officer, Administration (Specialized Lending) will fulfill day-to-day operations regarding all aspects of credit up to the point of funding for Specialized Lending. The incumbent will process credit requests for Investment Loans and Margin Secured Lines of Credit, margin accounts, gather information and prepare preliminary review documentation in support of annual reviews, calculate the payment of trailers to advisors and overrides to MGAs and investment dealers; and provide ongoing advisor and Member service interactions via phone and email in the spirit of service excellence.
The Senior Officer, Administration skillfully and tactfully manages internal and external stakeholder relationships, fulfilment of critical, time-sensitive processes and ongoing support of advisors and related parties. As a specialist in credit administration surrounding Specialized Lending products and services, the incumbent assists in the development and refinement of administrative processes and the testing and implementation of new products.
 Key Accountabilities & Duties

Develop contacts, obtaining policy summaries and illustrations from insurance companies
Develop a team-player approach with third party contacts, following up regularly, but respectfully, building relationships over time & learning how representatives of each organisation prefer to correspond (email, fax, mail)
Make recommendations to Senior Manager, Administration and Product Director for improving all aspects of this business process

Prior to a request to Credit Risk for funding:
Verify the completeness of all collateral security documentation, including where appropriate: application forms, guarantees, Solicitor’s Letter of Opinion, priority assignment of life insurance policies, revocability of beneficiaries on life insurance policies and Assignments of Life Insurance Policies
Register collateral security on PPSA within urgent timeframes
Verify conditions precedent are met prior to account funding, including confirmation of security values, receipt of all relevant corporate governance documentation (e.g. Certificate of Status, Certificate and Agreement re: signing authorities, Certificate of Incorporation)
In coordination with Credit Risk, develop a check-list for all items which must be in place prior to funding

Update, verify, report and action of monthly margining of investment loan portfolio, including email communications to advisors regarding any accounts which are out of monthly margin and immediate notification to Credit Risk.
As per instructions from Credit Risk, call &/or email Members to redress margin breaches, while maintaining a high degree of professionalism, understanding and without sacrificing service excellence.
Calculate trailer fee payments to independent advisors and override payments to MGAs and dealers; and instruct Accounts Payable to process payments, along with detailed supporting documentation.
Interact professionally and deliver an experience of service excellence to advisors and Members via phone and email with respect to:
Account updates (increases, decreases, payouts)
Margin reporting (Q&A with advisors and Members)
Account balance inquiries
Interest payments and interest payment reporting for tax purposes
Details, timing and trouble-shooting regarding the payment of trailer fees to advisors and overrides to dealers and MGAs.
Support the Senior Manager, Administration in the development and refinement of administrative processes, identifying opportunities and making recommendations to improve the efficiency and effectiveness of all administrative activities.
Relative to assigned relationships with Senior Manager(s), Portfolio Management, track annual review status for all accounts…
Providing monthly advanced notice of reviews due
Obtaining and providing Senior Manager updated personal &/or corporate financial statements from advisors
Obtaining (with rigorous follow up) and providing Senior Manager updated life insurance illustrations and policy summaries from insurance carriers
Reporting overdue reviews to the Senior Manager, Administration for escalation

Produce reports that provide Sales and Portfolio Management team members with insights that enable them to coach their teams to maximize product sales and fee income, and to minimize Member experience issues and revenue leakage.
Participate in new product development, testing, and development and implementation of efficient end-to-end business processes that leverage technology enablers to ensure all new products can be operationalized to deliver a superior Member experience while mitigating risk to DUCA.
Under the guidance of the Senior Account Manager, Specialized Lending, prepare lending requests for Investment Loans and Margin Secured Lines of Credit and submit for approval to Credit Risk.
 Occupational Experience & Education Requirements

University degree or equivalent work experience in Business Administration
Minimum 5 years of administrative experience working with retail and corporate lending and estate settling
Experience with all aspects of credit fulfillment (collateral security, insurance assignments, PPSA registrations) process for personal and business lending
Administrative experience supporting Specialized Lending products, secured by non-registered investments and the Cash Surrender Value of permanent insurance policies would be an asset
Knowledge, Skills & Attributes

Knowledge of retail and commercial lending products
Strong computer skills including MS Office
Analytical and problem-solving skills with the ability to reconcile data, identify root causes of problems, recommend approaches, and determine potential solutions.
Excellent written, verbal, and interpersonal skills
Proficient with Excel
Ability to deal with Member complaints and respond appropriately
A proactive, self-manager able to work on multiple initiatives at the same time and manage to commitments and deadlines
Knowledge of Estates and related payment processes
Knowledge of Specialized Lending products and business ecosystem, including MGAs, insurance companies, MFDA & IIROC dealers and wealth advisory firms would be an asset
Independent and highly motivated
Effective team player and ability to work well within a group setting.
 Working Conditions
Normal office environment

Department: Specialized Lending 
Primary Location: 4195 King Street E, Unit 110, Kitchener, Ontario N2P 0C1
Employment Status: Full-Time 
Hours per Week: 38
Salary:The annual salary range for this position starts at $69,956. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative 
DUCA is currently looking for a full-time Member Service Representative to join our dynamic Etobicoke branch!
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours
Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit
 Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community involvement.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
 Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
Experience working with and handling cash
Strong knowledge of computer systems
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred
Previous experience with sales is considered an asset
 Knowledge, Skills & Attributes

You have a desire to learn and grow
Passion for working directly with Members and customers, finding ways to surprise and delight
Committed team player, demonstrating your enthusiasm for your job and Member every day
Multi-tasker who can organize and prioritize other work while putting the Member first
Excellent interpersonal and communication skills, both verbal and written
Strong attention to detail with ability to make decisions and provide friendly and personable service
Strong administration, organizational, planning and time management skills
Department: Retail Banking
Primary Location: Etobicoke
Employment Status: Full-Time
Hours per Week: 38
Salary: The annual salary range for this position starts at $40,634. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
AML/ATF Compliance Analyst
DUCA is looking for 2 AML ATF Compliance Analysts to join out growing team!
Job Purpose & Summary 
The AML/ATF Compliance Analyst works effectively to execute and enhance the AML/ATF Compliance Program at DUCA.  The AML/ATF Compliance Analyst has a strong understanding of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (“PCMLTFA”), the associated regulations, and the patterns and trends of money laundering/terrorist financing typologies. The AML/ATF Compliance Analyst keeps abreast of new and upcoming legislation relating to Anti-Money Laundering/Counter-Terrorist Financing.
The AML/ATF Compliance Analyst is responsible for accomplishing a variety of tasks and collaborating with multiple departments and third-party service providers, including but not limited to DUCA’s retail team and Member-facing employees, FINTRAC, External Auditors, and Navaera.
This position requires someone who is able to learn and apply industry standards and regulations, is detail-oriented, has strong written and verbal communication skills, and supports the Compliance Department in promoting and fostering a compliance culture at DUCA.
Key Accountabilities & Duties

AML/ATF transaction monitoring event adjudication.
Conducting financial crime investigations, including enhanced due diligence (EDD) and associated periodic high-risk reviews.
Keep abreast of relevant regulatory changes and identify immediate risk concerns pertaining to legislative and regulatory requirements.
Regulatory reporting (i.e. LCTR, EFTR, STR, TPR, SOTR).
Work directly with third-party service providers and Member-facing employees to maintain Member KYC information updates to comply with legislative requirements.
Assess the risk of wire transfers being sent to/received from high-risk countries.
Utilize Navaera, adverse media tools, and related software at a proficient level.
Understand and apply AML/ATF Procedures when required, and present findings in writing in a clear and precise manner.
Assist in coordinating and ensuring timely completion of AML training with all employees.
Assist in the planning, testing, back-testing and implementation of system enhancements and conversions.
Keep abreast of legislative and regulatory requirements, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and remain current on organizational practices, policies, procedures.
Provide assistance, where required, during regulatory examinations and external reviews.
Complete other duties and projects as may be assigned.
Occupational Experience & Education Requirements

3+ years' experience in a financial services environment with exposure to AML and Regulatory Compliance.
University degree or College Diploma in a related field.
AML/ATF industry experience considered an asset.
AML/ATF Certification or courses considered an asset.
Knowledge, Skills & Attributes

Proficient understanding of the financial crime investigation process.
High level of integrity with the ability to deal with confidential and sensitive Member information with a high degree of professionalism.
Ability to work independently and cooperatively within a team and throughout the organization.
Critical thinking and analytical skills with a focus on problem solving and continuous improvement.
Meticulous attention to detail and very strong organizational and prioritization skills.
Ability to interpret and operationalize regulatory requirements.
Proficient computer skills including Microsoft Excel, Word, Outlook and use of Internet, and ability to learn other programs.
Excellent writing and communication skills.
Ability to work quickly and accurately, with the flexibility to deal with priorities.
Ability to make sound decisions reflecting good judgment.
Strong execution skills with attention to detail and focus on clear, realistic action steps and timelines.
Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines.
Working Conditions

Normal office/hybrid environment.
Department: Legal and Compliance
Primary Location: Head Office - 5255 Yonge St, North York, ON M2N 5P8
Employment Status: Full-time 
Hours per Week: 38
Number of Vacancies: 2
Salary: The annual salary range for this position starts at $50,392. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Payroll Specialist 
DUCA is looking for a Payroll Specialist to join our growing team!
Job Purpose & Summary
The Payroll Specialist is a key member of the team responsible for delivering an exceptional employee experience through the provision of timely and accurate payroll activities and benefit / pension administration services. This position will meticulously adhere to internal procedures and deadlines to ensure payroll activities are delivered on-time and in compliance with associated regulations, legislation, and internal standards.
Additionally, the Payroll Specialist will troubleshoot issues and provide technical expertise and guidance for both internal and external stakeholders. This position also recommends changes to processes, forms, and workflows etc. to improve operational effectiveness. 
Key Accountabilities & Duties

Contribute to the delivery of accurate and on-time biweekly payrolls that include a high volume of transactions for salaried, hourly, and commissioned employee groups
Meticulously adhere to internal policies, procedures, deadlines, and related controls when processing payroll entries such as salaries, commissions, bonuses, termination payments, and other special payments as required; ensure all entries are processed accurately and in compliance with associated regulations and legislation
Through escalations from the Payroll & Benefits Coordinator, troubleshoot, resolve, and respond to complex employee queries about individual pay issues; provide technical expertise and guidance to employees and managers on payroll practices and systems
Support the biweekly pay pre-submission audit process by verifying pay transactions and other activities completed by the Payroll & Benefits Coordinator
Support the year-end reconciliation process and the timely submission of all payroll regulatory filings and production of tax related forms
Provide support for all internal and external audits related to payroll transactions, user access, and/or related systems
Make recommendations for updates to current payroll, benefit, and pension related forms, systems, processes, and workflows; identify, research, recommend, and implement new or enhanced procedures, and processes to improve operational effectiveness that support business needs
Produce regular and ad-hoc reports as required 
Occupational Experience & Education Requirements

Undergraduate degree in Business, Accounting, Finance or related discipline, or combination of education and equivalent experience
2 - 3 years’ full cycle experience working in a high-volume payroll environment with salaried, hourly, and commissioned employee groups
PCP designation or in progress
Strong payroll systems experience (Desjardins’ EmployerD an asset)
Experience in the administration of group benefit and defined contribution pension plans an asset
Knowledge, Skills & Attributes

Demonstrated ability to take initiative and work independently while exercising mature judgment and decision-making skills
Strong customer service orientation with the ability to build relationships across the organization
Advanced proficiency in Excel with the ability to produce high-quality, user-friendly reports
Excellent active listening, written, and verbal communication skills with the ability to influence at all levels of an organization
Strong prioritization, organizational, and time-management capabilities
Demonstrated experience managing multiple, competing tasks and priorities
Ability to quickly deliver solutions that meet the needs of a fast-paced growing organization
Excellent problem-solving, critical thinking, and analytical skills with the ability to resolve complex issues
Ability to work in a dynamic team environment with tact and diplomacy
High level of integrity, ethics, and professionalism with the demonstrated ability to ensure confidentiality and protection of employee data and other sensitive information
Working Conditions
Regular office environment
Department: People and Culture 
Primary Location: Corporate Office 
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $62,158. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Full-time)
DUCA is currently looking for a full-time Member Service Representative to join our dynamic Erin Mills branch!
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm 
Job Purpose & Summary
The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community involvement.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
Experience working with and handling cash
Strong knowledge of computer systems
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred
Previous experience with sales is considered an asset
Knowledge, Skills & Attributes

You have a desire to learn and grow
Passion for working directly with Members and customers, finding ways to surprise and delight
Committed team player, demonstrating your enthusiasm for your job and Member every day
Multi-tasker who can organize and prioritize other work while putting the Member first
Excellent interpersonal and communication skills, both verbal and written
Strong attention to detail with ability to make decisions and provide friendly and personable service
Strong administration, organizational, planning and time management skills
Department: Retail Banking 
Primary Location: Erin Mills Branch - 5100 Erin Mills Pkwy (Erin Mills Mall, Gate A), Mississauga, Ontario, L5M 4Z5
Employment Status: Full - Time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $40,634. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Connect Representative (Full-time)
DUCA is looking for a full-time Member Connect Representatives to join our growing team! This is a great opportunity for candidates who enjoy working in a client services role, in a collaborative office environment. This role will be located on-site at our office in North York, Ontario. Please note that hours will vary between 9:00pm -5:00pm, 10:00am - 6:00pm, 11:00am - 7:00pm and 12:00pm - 8:00pm.
Job Purpose & Summary
The Member Connect Representative in our Member Connect Centre (Contact Centre) is the first point of contact at DUCA for many Members and potential Members. The Member Connect Representative will provide an exceptional Member experience on inbound and outbound calls, chats, and emails and, where possible, exceed our Member and non-member service expectations.  This includes identifying opportunities to retain and grow the business by offering Members a full range of financial products and services to meet their needs.
Key Accountabilities & Duties

Provide an exceptional Member experience on inbound and outbound calls, chat, and emails
Contribute to the team goals by identifying all cross-sell opportunities to retain and grow the business by offering Members a full range of products and services to meet their needs via the telephone, email and webchat.
Assist Members with setting up on-line banking options and accurately process transactions on Member accounts within authorized limits.
Meet cross-sell, and productivity targets.
Attract potential Members by answering product and service questions and suggesting information about other products and services.
Respond to Member inquiries and feedback knowledgeably and professionally.
Strive to deliver first call issue resolution by clarifying the Member’s concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Take ownership and accountability for resolving Member service inquiries and/or issues from beginning to end.
Occupational Experience & Education Requirements

Post-secondary education in a related field or a keen interest in the financial industry
Previous Credit Union or financial services experience considered an asset
Knowledge, Skills & Attributes

Strong customer service and interpersonal skills
Excellent verbal and written communication skills
Ability to recognize cross sell opportunities
Good judgment and decision-making capabilities
An effective time manager who can perform in a fast-paced, deadline-oriented environment
Knowledge of Microsoft Office Suite Products
Ability to organize, prioritize, adapt to change and work in a fast-paced environment
Self-motivated and results-oriented
Team player
Working Conditions

Open concept contact centre environment
Department: Member Connect
Primary Location: Corporate Office - 5255 Yonge St, North York, Ontario
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Accountant
DUCA is look for an accountant to join our dynamic and fast growing team!
Job Purpose & Summary
The Accountant is responsible for the integrity and completeness of accounting information through the recording, verification, and consolidation of transactions, and overseeing assigned accounting and financial activities of the credit union.
This role is also responsible for preparing journal entries and account reconciliations and supporting period-end close processes.
Key Accountabilities & Duties

Prepares bank and other GL account reconciliations including addressing outstanding aging transactions and ensuring all reconciliations are completed within policy timelines.
Prepares daily branch cash and ATM balancing. Investigates and remediates reconciling items by working with internal and external stakeholders.
Prepares and records asset, liability, equity, revenue, and expense entries by compiling and analyzing account information and external supporting documents.
Supports the month-end and year-end close processes.
Liaises with internal and external auditors as required and supports all audit related work as assigned.
Acts as a backup for processing vendor invoices and payments accurately and in a timely manner
Maintains the general ledger chart of accounts in both the financial accounting and core banking systems and updates all corresponding cross-reference tables.
Resolves invoice discrepancies by corresponding with internal business owners/vendors and responds to all related inquiries.
Reconciles processed work by verifying entries and comparing system reports to balances.
Acts as the first point of contact for vendor and internal client queries.
Maintains prepaid, accrual and fixed asset schedules including corresponding amortization schedule
Assists in preparing monthly management reporting packages and accompanying schedules, worksheets and narratives. Assists in providing follow-up and documentation of significant variances
Determines opportunities to streamline processes, eliminates unnecessary or redundant tasks, and improves governance and oversight.
Assists with initial internal control evaluations and provides recommendations to management on how to reduce/mitigate potential risk.
Develops and implements accounting procedures by documenting and analyzing current procedures and recommended changes.
Supports finance projects by ensuring business requirements are fully met and timelines are adhered to.
Complete other accounting related duties, as required.
Occupational Experience & Education Requirements

Degree in Accounting, Finance or Commerce.
3+ years of accounting related working experience.
Enrolment in CPA designation program considered an asset.
Knowledge, Skills & Attributes

Strong analytical and communication skills (written and oral).
Ability to multi-task with a high level of attention to detail and accuracy in a deadline driven environment.
Ability to manage an increased workload and demands during peak periods.
Strong computer skills including Microsoft Word and Excel.
Ability to establish and maintain effective working relationships with co-workers at all levels within the organization.
Strong problem-solving and investigative skills, and the ability to make sound recommendations.
Working Conditions

Normal office/hybrid environment with standard work week of 38 hours with additional time required to meet deadlines and project deliverables.
Department: Finance
Primary Location: Head Office - 5255 Yonge St, North York, ON M2N 5P8
Employment Status: Full-time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $50,392. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.