Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
HR Operations Specialist (14 Month Contract)
DUCA is looking for an HR Operations Specialist to join our growing team! 

Job Purpose & Summary
The HR Operations Specialist contributes to an outstanding employee experience by supporting employees, People Leaders, and People & Culture (P&C) through the full lifecycle of the employment relationship.
The HR Operations Specialist provides client-centric support with a focus on pro-active legislation scanning and compliance, policy and program reviews, health and safety activities, complex or escalated medical and non-medical leaves and accommodation requests, and participating in the non-executive job evaluation process. The HR Operations Specialist leads a variety of key activities, including the development and documentation of scalable procedures and workflows, the review and tracking of work and study permits, responding to health and safety related emergencies, and is the lead for Human Resources Information Systems (HRIS) technical activities, including enhancements and/or customizations

Key Accountabilities & Duties

Through escalations from the P&C team, provide guidance/advice to employees and managers on complex matters in the areas of policy interpretation and administration, employment legislation, employee programs, and related human resource functions and practices
Lead the development and documentation of scalable standard operating procedures for the HR Operations group; continually identify solutions to simplify, automate, and improve HR processes and workflows to create operational efficiencies and scalability
Review and report on current and pending legislation (ESA, OHSA, AODA, etc.) and related impacts, including matters involving legislation compliance and / or employee experience, providing recommendations to management and sharing updates and relevant learning within the P&C team
Lead HRIS technical activities, including implementing enhancements / customizations, with the vendor and HR Operations team
Lead executive medical and mental health vendor relationships, including contract renewals, program utilization analysis and employee communications campaigns
Act as the lead and a subject matter expert on work and study permit reviews and compliance, partnering with Talent Acquisition when needed, sharing updates and relevant learning within the P&C team
Conduct onboarding and offboarding for new and departing Board of Directors; partner with Total Rewards for the first level review of changes impacting Board of Directors compensation documenting as applicable for audit
Advise on compliance requirements for high-risk safety matters and partner with Human Resources Business Partners in developing and reviewing safety plans related to emergencies, e.g. risk of violence in the workplace, work refusals, etc.
Participate in the non-executive job evaluation process, for non-management positions; work with the business to develop and refine job descriptions; conduct job evaluation meetings and support managers through compensation recommendations when needed
Complete the first level review of applicable DUCA policies and programs initiating content updates, managing subsequent reviews through to sign off from applicable stakeholders
Manage highly complex or sensitive (executives, P&C team) full-cycle medical leaves of absence claims; coordinating third party case initiation and claims management through to return to work
Oversee, create, and successfully roll out complex, sensitive, or escalated individual accommodation plans (e.g. executives, P&C team), including working with third parties as required
Provide guidance to HR Operations team to effectively support employees through various leaves of absence while limiting risk where possible
Support ongoing analysis of data, trends, and industry best practices to make recommendations related to various human resources related areas including total rewards, attrition, absences, and employee programs
Project manage internal and external audits and other system related reviews requiring input or support from HR Operations
Support human resources and employment compliance activities, including monitoring and reporting on legislative common law decisions and updates, monitoring and reporting on compliance with legislated requirements
Participate in internal investigations where DUCA’s Health & Safety or Respect in the Workplace (Violence and Harassment) Policy or Program is being reviewed
Support DUCA’s HR Business Partners with involuntary terminations – reviewing proposed packages to verify compliance with legislated requirements, drafting letters, requesting benefits extensions, and communicating with Payroll as required
Develop strong working relationships and awareness of what is happening across the organization
Continually identify solutions to simplify, automate, and improve HR processes and workflows to create operational efficiencies and scalability
Coordinate, create, and distribute internal surveys, and prepare for presentation and/or hand off to other teams related data and reports
Attend webinars, seminars, workshops and other learning opportunities to keep current on human resources trends and legislative requirements
Support the broader People & Culture team, as required, with other duties as assigned
 Occupational Experience & Education Requirements

Bachelor’s degree in Human Resources, Business Administration, or other related discipline and post-secondary education from an accredited institution in Human Resources or a related field OR equivalent combination of education and experience
CHRP Designation
CHRL Designation an asset (achieved or in progress)
Minimum of 5 years’ experience in a human resources capacity (i.e. HR Generalist, HR Specialist etc.), with experience supporting the full lifecycle of the employee relationship including supporting involuntary terminations, managing leaves of absence, and supporting or leading accommodation planning
Experience monitoring and reporting on legislative updates an asset
Demonstrated project management experience, experience leading and/or participating in committees an asset
 Knowledge, Skills & Attributes

Demonstrated ability to take initiative, drive projects forward working with a variety of stakeholders, and work independently with the ability to exercise mature judgment and decision-making
Excellent customer service, relationship building, judgment, problem solving, analytical and follow-up skills
Outstanding active listening, verbal, and written communication skills, with ability to clearly convey messages and share information
Displays strong collaborative attributes to effectively work with and in some cases lead employees, People Leaders, and others in the P&C team
Capable and comfortable operating independently, with minimal supervision
Ability to prioritize and effectively manage requests and activities for multiple business partners
Possesses expert level knowledge and understanding of employment standards and related legislation, with critical thinking skills to identify challenges and proactively propose solutions
Ability to self-manage workload with strong time management, planning prioritization, and organization skills, with ability to delegate tasks when appropriate
Continually displays critical thinking skills while seeking out process improvement opportunities
Demonstrated discretion and ability to maintain confidential information
Proficient in Microsoft Office Suite of products, solid Excel skills with ability to work with a variety of data to present information that is accurate and easily digestible by a wide variety of stakeholders
Proficiency with or the ability to quickly learn the organizations HRIS and other P&C specific systems (Talent Acquisition System, Learning Management System, etc.)
 Working Conditions
This position works in a fast-paced office environment and may be required to travel to branch locations on an infrequent basis.  Standard work week of 38 hours with additional time required to meet deadlines and project deliverables.

Department: People & Culture
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 5P8
Employment Status: Full-Time (14 Month Contract) 
Hours per Week: 38
Salary: The annual salary range for this position starts at $69,956. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1


DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Business Banking Associate
DUCA is looking for a Business Banking Associate to join our growing team! 

Job Purpose & Summary
The Business Banking Associate contributes to DUCA’s Commercial Lending profitability and growth by assisting in the ongoing management of a diverse portfolio of mid-market business relationships. This position supports the Business Banking team in analysis, credit application write-up, portfolio management, and business development activities on a day-to-day basis. This role also supports the Business Banking team with Annual Reviews, assessing Micro Loans, fulfilling the credit requirements for online unsecured credit applications, and liaising with credit underwriters and credit funding team.
 
Key Accountabilities & Duties

Conduct credit reviews of existing Members and maintain annual reviews/renewals at or below targeted levels.
Assist with assessment of micro loan applications (up to $50,000) and unsecured loans and lines of credit including due diligence and research and make recommendations that adhere to DUCA’s policies and risk guidelines.
Coordinate with internal and external partners to facilitate the on-going management of credit facilities.
Generate referrals for more complex needs to appropriate Business Banking or Commercial team members.
Communicate with Business Lending clients on a day-to-day basis, responding to questions and inquiries regarding products, services and advice.
Assist with portfolio management duties and other day-to-day duties.
Facilitate applications through to funding by liaising with internal partners and Members.
Adhere to compliance and audit guidelines in accordance with policies and procedures.
Organize and maintain shared files.
Occupational Experience & Education Requirements

Bachelor’s degree in business/finance/economics or related discipline is considered an asset.
2-4 years’ experience in financial services with prior experience interacting with small business (business banking) clients or business activities.
Previous experience in credit writing.
Previous experience and/or understanding of financial statement analysis.
 Knowledge, Skills & Attributes

Strong work ethic with a desire to learn and working to become a Business Banking Account Manager.
Passionate about providing excellent Member service and helping others to achieve their goals.
Strong analytical skills required.
Proven customer service skills.
Time management and organizational skills.
Strong analytical skills required.
Highly proficient with the Microsoft Office suite of products, including Excel, Word, and Outlook.
Strong attention to detail.
Problem solving and issue resolution skills.
Excellent written and verbal communication skills.
Effective team player and ability to work well within a group setting.
 Working Conditions
Regular travel between branches throughout the GTA.

Department: Commercial Finance
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 5P8
Employment Status: Full-Time
Hours per Week: 38
Salary: The annual salary range for this position starts at $57,857. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1 

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Payroll Specialist 
DUCA is looking for a Payroll Specialist to join our growing team!
Job Purpose & Summary
The Payroll Specialist is a key member of the team responsible for delivering an exceptional employee experience through the provision of timely and accurate payroll activities and benefit / pension administration services. This position will meticulously adhere to internal procedures and deadlines to ensure payroll activities are delivered on-time and in compliance with associated regulations, legislation, and internal standards.
Additionally, the Payroll Specialist will troubleshoot issues and provide technical expertise and guidance for both internal and external stakeholders. This position also recommends changes to processes, forms, and workflows etc. to improve operational effectiveness. 
Key Accountabilities & Duties

Contribute to the delivery of accurate and on-time biweekly payrolls that include a high volume of transactions for salaried, hourly, and commissioned employee groups
Meticulously adhere to internal policies, procedures, deadlines, and related controls when processing payroll entries such as salaries, commissions, bonuses, termination payments, and other special payments as required; ensure all entries are processed accurately and in compliance with associated regulations and legislation
Through escalations from the Payroll & Benefits Coordinator, troubleshoot, resolve, and respond to complex employee queries about individual pay issues; provide technical expertise and guidance to employees and managers on payroll practices and systems
Support the biweekly pay pre-submission audit process by verifying pay transactions and other activities completed by the Payroll & Benefits Coordinator
Support the year-end reconciliation process and the timely submission of all payroll regulatory filings and production of tax related forms
Provide support for all internal and external audits related to payroll transactions, user access, and/or related systems
Make recommendations for updates to current payroll, benefit, and pension related forms, systems, processes, and workflows; identify, research, recommend, and implement new or enhanced procedures, and processes to improve operational effectiveness that support business needs
Produce regular and ad-hoc reports as required 
Occupational Experience & Education Requirements

Undergraduate degree in Business, Accounting, Finance or related discipline, or combination of education and equivalent experience
2 - 3 years’ full cycle experience working in a high-volume payroll environment with salaried, hourly, and commissioned employee groups
PCP designation or in progress
Strong payroll systems experience (Desjardins’ EmployerD an asset)
Experience in the administration of group benefit and defined contribution pension plans an asset
Knowledge, Skills & Attributes

Demonstrated ability to take initiative and work independently while exercising mature judgment and decision-making skills
Strong customer service orientation with the ability to build relationships across the organization
Advanced proficiency in Excel with the ability to produce high-quality, user-friendly reports
Excellent active listening, written, and verbal communication skills with the ability to influence at all levels of an organization
Strong prioritization, organizational, and time-management capabilities
Demonstrated experience managing multiple, competing tasks and priorities
Ability to quickly deliver solutions that meet the needs of a fast-paced growing organization
Excellent problem-solving, critical thinking, and analytical skills with the ability to resolve complex issues
Ability to work in a dynamic team environment with tact and diplomacy
High level of integrity, ethics, and professionalism with the demonstrated ability to ensure confidentiality and protection of employee data and other sensitive information
Working Conditions
Regular office environment
Department: People & Culture 
Primary Location: Corporate Office - 5255 Yonge Street, North York, M2N 6P4
Employment Status: Full-Time
Hours per Week: 38
Salary: The annual salary range for this position starts at $64,023.00 Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1


DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Full-time)
DUCA is currently looking for a full-time Member Service Representative to join our dynamic Erin Mills branch!
The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm 
Job Purpose & Summary
The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.
MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.  Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit
Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Handle Member requests for deposits, withdrawals, transfers, and other routine transactions
Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
Participates in local market business development opportunities and community involvement.
Assists with counting large cash deposits.
Completes general office duties, processing and administration as required.
Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
Experience working with and handling cash
Strong knowledge of computer systems
Two years’ experience helping Members or customers in either a bank or credit union environment, preferred
Previous experience with sales is considered an asset
Knowledge, Skills & Attributes

You have a desire to learn and grow
Passion for working directly with Members and customers, finding ways to surprise and delight
Committed team player, demonstrating your enthusiasm for your job and Member every day
Multi-tasker who can organize and prioritize other work while putting the Member first
Excellent interpersonal and communication skills, both verbal and written
Strong attention to detail with ability to make decisions and provide friendly and personable service
Strong administration, organizational, planning and time management skills
Department: Retail Banking 
Primary Location: Erin Mills Branch - 5100 Erin Mills Pkwy (Erin Mills Mall, Gate A), Mississauga, Ontario, L5M 4Z5
Employment Status: Full - Time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $40,634. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
Number of Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Wealth Advisor - GTA West
DUCA is looking for Wealth Advisor to join our growing team! 
Job Purpose & Summary
Along with our third-party Wealth Management partner, DUCA provides a fully comprehensive wealth management offering that encompasses a holistic Member-centric experience delivered through a network of leading financial and investment professionals. 
Reporting to the VP, Wealth Management, the Wealth Advisor provides investment and financial planning advice, and consolidation of investment assets through two broad groups of activity. Firstly, the Wealth Advisor is directly responsible for gathering investment assets through investment and financial planning advice to clients/Members. Secondly, the Wealth Advisor will regularly meet with Wealth clients to review portfolios and assist with retirement plans and financial plans. The Wealth Advisor will work in close collaboration with the retail branch network to ensure Members are receiving the necessary advice and ongoing service.
The Wealth Advisor will provide wealth management solutions and support to two DUCA branches within their region.
Key Accountabilities & Duties

Build a portfolio of high-value Wealth clients across territory, driving net sales targets annually through branch referrals, as well as internal and external prospecting activities
Build collaborative working relationships and teamwork with branch staff to identify current and potential clients with investment and financial planning needs
Make pro-active calls to existing DUCA clients to offer investment & financial planning services
Draw on external networks to attract new Wealth clients
Use financial planning & life insurance needs analysis tools to develop plans and recommendations
Drive asset consolidation among existing clients by attracting portfolios currently managed at other financial institutions
Actively build investment and product knowledge as well as advisory capability among branch colleagues to support achievement of their own sales and client acquisition targets
Become an integral member of the Branch sales team, conducting regular information sessions/seminars
Identify and assist in developing opportunities for retail banking products and services with Credit Union branch partners 
Occupational Experience & Education Requirements

Completion of the Canadian Securities Course (CSC)
Currently registered with an IIROC firm as a Registered Representative or an Investment Representative considered an asset
Advisors with MFDA registrations may also be considered
Personal Financial Planner (PFP) or Certified Financial Planner (CFP) designation, or working towards completion of PFP or CFP
Expert knowledge of the investment industry, products, and the principles of investment advice / financial planning
Minimum 5 years of experience in Financial Planning / Investment Sales
Post-secondary diploma/degree, ideally in Commerce, Business Administration or related experience 
Knowledge, Skills & Attributes

Familiarity with passion for Responsible Investing solutions
A successful track record in asset gathering through advising retail investors
Superior sales abilities (active listening, identifying business opportunities, influencing & negotiating, asking for the business)
Outstanding communication skills
Well-developed presentation skills
Self-starter, high-achievement orientation
Teamwork, relationship builder
Customer service / community involvement
Proven networking and client acquisition skills
Ability to build and develop strong partner relationships
A passion for putting members/clients first
Ability to work with minimal supervision
Commitment to continuous learning
Strong familiarity with financial planning tools / software
Working Conditions
Regular travel will be required between assigned branches and/or offsite to meet Members.
Some work-at-home activity will be required.
Department: Wealth Management 
Primary Location: GTA West
Employment Status: Full-Time
Hours per Week: 38
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Business Banking Account Manager
DUCA is looking for a Business Banking Account Manager in Durham region to join our growing team!

Job Purpose & Summary
As a member of the Commercial and Business Banking team, the Business Banking Account Manager will understand and meet the diverse needs of our small business owners, including understanding their business and personal banking needs. The Business Banking Account Manager provides small business owners with exceptional service and sound financial advice to meet their diverse credit, deposit, and cash management needs. The Business Banking Account Manager will be responsible for meeting and exceeding specific individual and team-based goals.
The Business Banking Account Manager will manage portfolios of Business Banking Members to build and develop relationships with them and deepen their holdings with DUCA for both business and personal banking. The Business Banking Account Manager will be required to undertake business and revenue generating sales activities, build strong relationships in partnership with the branch teams, and leverage external centres of influence in order to obtain referrals of new business to DUCA.  
 Key Accountabilities & Duties

Analyze, structure, and make recommendations on business loans and lines of credit, based on thorough and accurate credit interviewing and full needs assessment
Manage an assigned portfolio of Business Banking Members
Submit thorough credit applications for review and approval by the credit department, ensuring adherence to all credit guidelines and policies
Build and grow external centres of influence to optimize results
Develop and manage a comprehensive business development plan
Develop and maintain relationships with Retail and Wealth partners to ensure a coordinated market approach to Business Banking within the region
Provide advice on day-to-day banking including deposit accounts by leveraging branch and partner teams
Work with small business owners through business life-stages to enhance their ability to grow and profit
Identify Wealth Management advice opportunities such as Estate or Investment Planning and refer to the appropriate DUCA partner/advisor
Provide support and guidance to branch teams relating to meeting the basic needs of Business Banking Members and ensure holistic advice is being provided
Hold relevant seminars jointly with the branch teams to promote Business Banking solutions and advice to Members
Maintain appropriate records and administration to track and support the management of a portfolio, business development activities, and work-in-progress
Use DUCA tools to proactively identify and promote opportunities with Members to deepen relationships and deliver a consistent Member experience
Identify, drive, and administer referrals to Retail, Wealth and Commercial, as required
Resolve problems at first point of contact where possible and refer more complex issues and Member concerns the appropriate party
Process daily work in accordance with compliance, audit, policies and procedures
Actively monitor the loan portfolio/perform annual reviews to ensure accounts are operating as authorized and take measures necessary to remedy non-performing assets
Occupational Experience & Education Requirements

Post-secondary education in Business or related field
Minimum of 2-3 years of experience in lending or credit role within financial services
Knowledge, Skills & Attributes

Strong business acumen and financial industry knowledge
Expert ability to understand and interpret financial statement information
Passion for growing the business and achieving results against a target
Strong technical skills with proven credit skills
Excellent organizational and Member Service skills
Strong communicator with excellent written and verbal communication skills
Demonstrated negotiation and influencing skills
Proficient in Microsoft Office products (Excel, PowerPoint, Word)
Good judgment and decision-making capabilities
An effective time manager who can perform in a fast-paced environment
Outstanding relationship management skills; a “people person”
Ability to organize and prioritize and adapt to change
Self-motivated and energetic
Team player
Strong self-manager and able to work independently
Working Conditions
Regular travel will be required between assigned branches and/or offsite to meet Members. Regular access to a vehicle is required.
Department: Business Banking 
Primary Location: Corporate Office, 5255 Yonge Street, North York 
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
Salary: The annual salary range for this position starts at $$69,956. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.  
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist
We are looking for 1 new Mobile Mortgage Specialist in the Toronto area! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages) * as of today, subject to change
Guaranteed base salary for the first 6-months of employment and then a 100% commission structure
Employer paid benefits
Dedicated underwriting team
Partner referral program that pays up to 25 bps on all funded deals
Fully digitized loan origination systems
Full support from highly engaged management and Senior Leadership teams
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist
We are looking for 1 new Mobile Mortgage Specialist in the York Region! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages) * as of today, subject to change
Guaranteed base salary for the first 6-months of employment and then a 100% commission structure
Employer paid benefits
Dedicated underwriting team
Partner referral program that pays up to 25 bps on all funded deals
Fully digitized loan origination systems
Full support from highly engaged management and Senior Leadership teams
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
Number of Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.