Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist

We are looking for 1 new Mobile Mortgage Specialist in the Kitchener/Waterloo area! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages)
Ability to participate Traditional (conventional/Prime) and Alternative Lending programs 
Employer paid benefits
Dedicated underwriting team
Realtor referral program with bps incentives ($ paid on closed referrals from the first closed referral, no referral minimums to participate)
Fully digitized loan origination systems with automated pre-approvals for both traditional and alternative lending programs
Along with full support from highly engaged management and Senior Leadership teams
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist

We are looking for 1 new Mobile Mortgage Specialist in the Cambridge area! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages)
Ability to participate Traditional (conventional/Prime) and Alternative Lending programs 
Employer paid benefits
Dedicated underwriting team
Realtor referral program with bps incentives ($ paid on closed referrals from the first closed referral, no referral minimums to participate)
Fully digitized loan origination systems with automated pre-approvals for both traditional and alternative lending programs
Along with full support from highly engaged management and Senior Leadership teams
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist

We are looking for 3 new Mobile Mortgage Specialists in York Region! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages)
Ability to participate Traditional (conventional/Prime) and Alternative Lending programs 
Employer paid benefits
Dedicated underwriting team
Realtor referral program with bps incentives ($ paid on closed referrals from the first closed referral, no referral minimums to participate)
Fully digitized loan origination systems with automated pre-approvals for both traditional and alternative lending programs
Along with full support from highly engaged management and Senior Leadership teams
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist

We are looking for 1 new Mobile Mortgage Specialist in the Guelph area! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages)
Ability to participate Traditional (conventional/Prime) and Alternative Lending programs 
Employer paid benefits
Dedicated underwriting team
Realtor referral program with bps incentives ($ paid on closed referrals from the first closed referral, no referral minimums to participate)
Fully digitized loan origination systems with automated pre-approvals for both traditional and alternative lending programs
Along with full support from highly engaged management and Senior Leadership team
Job Purpose & Summary
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Mobile Mortgage Specialist

We are looking for 1 new Mobile Mortgage Specialist in the Barrie area! 
A mortgage professional who thrives in an entrepreneurial setting. Self-motivation is second nature to you, in not only accomplishing but exceeding your goals. You put your Clients first, always going above and beyond, enabling them to secure their homes and their futures. You take pride in leveraging, developing and nurturing relationships with your Clients, colleagues and communities. Trust, integrity, and accountability are key pillars to your success and are highly valued by you.
What we offer to our Mobile Mortgage Specialist 

Competitive best in class commission compensation plan (75bps -100bps on closed/funded mortgages)
Ability to participate Traditional (conventional/Prime) and Alternative Lending programs 
Employer paid benefits
Dedicated underwriting team
Realtor referral program with bps incentives ($ paid on closed referrals from the first closed referral, no referral minimums to participate)
Fully digitized loan origination systems with automated pre-approvals for both traditional and alternative lending programs
Along with full support from highly engaged management and Senior Leadership teams
The Mobile Mortgage Specialist utilizes consultative selling skills to originate residential mortgage and home equity loans from real estate agents, home builders, lawyers, accountants, financial planners and other centres of influence. The Mobile Mortgage Specialist plays a key role in helping new DUCA members achieve their goal of home ownership by providing an exceptional level of service and advice while executing against business plan objectives.
Key Accountabilities & Duties

Proactively create opportunities to engage in client focused home financing conversations with the goal of bringing new Members to DUCA.
Prospect new and existing referral sources for residential mortgage leads using consultative selling techniques and by offering DUCA’s unique suite of products.
Meet with new Members at their convenience and submit relevant financial information and documentation to the credit adjudication team.
Monitor overall results and review progress against activities and sales goals.
Provide sounds credit recommendations and solutions catered to individual needs of new Members.
Participate in regular coaching sessions and monthly objectives setting.
Identify new member financial needs and cross sell opportunities and provide appropriate solutions.
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Mortgage industry or financial services knowledge in a customer facing role.
Flexible to travel and work variable hours in a fast faced and competitive marketplace.
Results-driven individual and comfortable working independently.
A minimum of two years’ previous financial services experience preferred.
Knowledge, Skills & Attributes

Solid knowledge of residential mortgages and financial services in a sales/service capacity.
Well-developed communication and interpersonal skills including the ability to actively listen, connect and respond in a confident manner.
Comfortable meeting new people and presenting to a varied audience.
Ability to engage and connect with new prospects, referral sources and centers of influence.
Highly motivated and confident with strong prospecting and networking skills.
Highly developed customer and relationship management skills with ability to negotiate and influence.
Passionate about providing excellent Member service and helping others to achieve their goals
Strong business acumen and financial industry knowledge
Proven sales skills
Experience using Microsoft Office suite of products
Experience using Loan Originating System (LOS), or other related software considered an asset
Working Conditions

Frequent travel throughout designated region
Department: Retail Sales
Primary Location: Various - Mobile
Employment Status: Full-time
Hours per Week: 38
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Financial Services Officer 
We are looking for a new Financial Services Officer to join our dynamic Mount Pleasant branch! Must be available on Saturday's. 
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm 
Job Purpose & Summary
The Financial Services Officer (FSO) plays a key role in helping our Members to do more, be more, and achieve more with their money and their lives. The Financial Services Officer establishes relationships with Members, understands their goals, and provides them with holistic financial advice on a range of DUCA products and services that will enable them to achieve these goals. The FSO also helps develop new business with existing and potential Members through participation in branch campaigns and events, and establishing relationships within the community.The FSO is a senior member of our small branch advisory teams and is responsible for providing leadership and coaching to other team members in the absence of the Branch Manager.
Key Accountabilities & Duties

Establish strong relationships with Members and ask open-ended questions to discover Members’ life events, financial situation, risk profile, and short- and long-term goals.
Proactively provide needs-based advice by developing and presenting customized financial solutions that will help Members achieve their goals
Utilize sound interviewing, judgement and analysis skills to identify and provide recommendations on credit solutions within guidelines, on products including mortgages, loans, lines of credit and credit cards
Provide sound investment advice and identify appropriate solutions including registered and non-registered term deposits, TFSA’s, mutual funds, and other wealth solutions. Maintain up-to-date knowledge of economic and market conditions.
Open new Member accounts and provide other banking solutions to meet Member needs
Generate referrals for more complex needs to our Commercial or Wealth Management teams
Provide exceptional Member service by developing and deepening relationships, maintaining regular communication, and providing timely responses and value-added information and advice to Members
Work towards achieving or exceeding individual and branch objectives, while always acting in the best interest of our Members
Identify opportunities to develop business within the community and attract new Members to DUCA by establishing “centres of influence” outside the branch, and participating in community and branch events as a representative of DUCA
Complete and process all work within guidelines and in accordance to compliance, audit, policies, and procedures
Occupational Experience & Education Requirements

Post-secondary education
A minimum of 3 years’ experience in a financial services sales environment and a minimum of 1 year in an advisory role with a proven track record in sales
Mutual funds license (e.g. IFIC), or working towards obtaining a mutual funds license
Experience working with or knowledge of a range of credit and investment products
Knowledge, Skills & Attributes

Passionate about providing excellent Member service and helping others to achieve their goals
Exceptional written and verbal communication skills
Strong relationship management skills
Strong business acumen and financial industry knowledge
Proven sales skills
Strong attention to detail and time management skills
Experience using Microsoft Office suite of products
Experience using Customer Relationship Management (CRM), Loan Originating System (LOS), or other related software, considered an asset
Excellent analytical and problem-solving skills
Dedication to continual learning and development
Department: Retail Banking 
Primary Location: Mount Pleasant Branch - 245 Eglinton Ave E, Toronto, ON M4P 3B7
Employment Status: Full-time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $56,172. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Service Representative (Part-time)
DUCA is currently looking for a Member Service Representative (MSR) to join our dynamic Bowmanville branch! 
The ideal candidate for this role is passionate about delivering outstanding customer service and enjoys working with a team to achieve objectives! We are looking for driven, organized individuals who thrive on interacting with customers, and are committed to helping Members by identifying opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives. Must be available on Saturday's. 
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm 
Job Purpose & Summary
Reporting to the Branch Manager, the Member Service Representative provides outstanding customer service that is accurate, timely, and efficient. MSRs partner with other members of the branch team to collaborate and deliver the best solutions to help our Members achieve their financial goals. The MSR acts as a representative of DUCA and greets Members when they arrive and ensure they feel welcome. 
MSR’s also uncover opportunities where we can better help DUCA Members, and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). They will always follow up to ensure the Member was taken care of once they have referred.
As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.
Key Accountabilities & Duties

Provide outstanding service to Members (both at the front counter and/or by phone), answer inquiries and always strive to increase Member satisfaction through service provided. The objective is to delight the member.
Making outbound awareness and service follow up calls to members
Handle Member requests for deposits, withdrawals, transfers, and other basic transactions
Promote DUCA’s services by explaining benefits and features of DUCA solutions
Identify and fulfill Members’ financial service needs, including cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, processing Member statements, identifying the need for travel insurance, processing RRSP and term deposit transactions, assisting Members in getting a debit card, and online banking set up
Promotes DUCA products and services when a need or opportunity specific to the member is identified
Having up front dialogue with members to identify unrealized needs. Proficient at “opportunity spotting”
Make referrals to specialists and advisors as required
Solve member issues and know when to escalate if required
Participates in the counting of large cash deposits
Rotate with staff to cover reception duties and tasks
Assists with general office duties, processing and administration as required
Occupational Experience & Education Requirements

High School Diploma or equivalent (Post-Secondary School Preferred)
Experience helping Members or customers in either a bank or credit union for a minimum of 2 years considered an asset
Previous experience with sales is considered an asset
Cash handling experience
Knowledge, Skills & Attributes

Basic mathematical skills 
You have a desire to learn and grow
Working directly with members and customers is what makes you tick
You are a big fan of team work and demonstrate your enthusiasm for your job and member every day
You are a terrific multi-tasker and can organize and prioritize other work while putting the member first
Excellent communication skills, both verbal and written.
You have a keen attention to detail and emotional intelligence.
Department: Retail Banking
Primary Location: Bowmanville Branch - 200 King St E, Bowmanville, ON L1C 1P3
Employment Status: Part-time
Hours per Week: 21-25
Salary: The hourly rate for this position starts at $19.97. Actual hourly rates will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Technical Support Analyst
DUCA is looking for a Technical Support Analyst to join our IT Team!
Job Purpose & Summary
Reporting to the Manager, Technical Support, the Technical Support Analyst provides helpdesk support to DUCA employees by resolving hardware and software issues remotely and in person via phone, remote support tools, and DUCA’s ticketing system. The incumbent will use their experience and knowledge of Windows and other software to troubleshoot various software and hardware issues.
Demonstrating a customer-service approach, the Technical Support Analyst pays close attention to details while troubleshooting problems and communicates effectively with employees at all levels of the organization.  
Key Accountabilities & Duties

Provide end-user facing desktop support for all internal clients
Record, track, triage, escalate, and update employee IT requests using DUCA’s Help Desk ticketing system
Respond to all users in a timely manner and troubleshoot tickets efficiently and professionally, demonstrating a strong service-orientation and adherence to corporate IT standards
Provide remote technical support using remote control tools
Track and resolve multiple competing priorities while keeping end users updated on the progress of their open requests
Document issue resolution progress via detailed notes on steps taken in tickets
Hardware deployment, relocation, and configuration
Onboard and offboard users within DUCA’s network
Communicate technical challenges and issues in a way that is clearly understood by DUCA employees at all levels; create instructions and other documents in a clear and easy to follow manner
Assist with IT projects
Attend and transport IT related equipment to DUCA branch locations
Occupational Experience & Education Requirements

Post-secondary education in a related technical field
3+ years of technical support experience
Microsoft Certification (Windows 10 desktop support / Azure / 365)
Experience / certification in Mac OS and iOS support
Experience using PDQ Deploy is an asset
A+ / Network+ / Server+ an asset
Experience in using and supporting Windows 10/Windows Server 2016/2019
Experience imaging Desktops/Laptops
Experience configuring Network/Standalone Printers
Experience using Help Desk software
Experience in AD, M365/O365 administration
SharePoint and Bell Total Connect administration is an asset
Prior experience working within a Financial Institution an asset
Experience supporting Central 1 Member Direct or another online banking system an asset
Knowledge, Skills & Attributes

Demonstrated strong proficiency with Microsoft Office suite of products
Strong written and verbal communication skills
Team-player with a customer-service mindset who enjoys helping people and collaborating with others
Demonstrated trouble shooting problem solving, critical thinking, and analytical skills
Ability to prioritize and manage workload to meet established service standards
Knowledge of Active Directory, Group permissions and NTFS file system permissions
Basic understanding of Group Policy
Basic understanding TCP/IP networking
Strong ability to track multiple competing priorities and keep end users updated on the progress of their open requests
Ability to keep detailed notes on steps taken in tickets
Demonstrated ability to create easy to follow documentation
Working Conditions

Travel to DUCA’s branches within the GTA is required with the ability to transport printers, desktop computers, etc. when needed to support a service call
Driver’s license and access to a vehicle required
Rotating evening and weekend availability is required to provide paid on-call support
Ability to lift 40lbs and work under desks when deploying workstations
Department: Information Technology 
Primary Location: Head Office - 5255 Yonge St, North York, ON, M2N 5P8
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $50,392. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Senior Member Service Representative (Full-time)
DUCA is currently looking for a Senior Member Service Representative (SMSR) to join our Newmarket Branch!
The ideal candidate for this role is passionate about delivering outstanding customer service and enjoys working with a team to achieve objectives! We are looking for driven, organized individuals who thrive on interacting with customers, and are committed to helping Members by identifying opportunities through communication and inquiry. SMSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.
Branch Hours

Mon to Wed: 9:30am to 5:00pm
Thurs: 9:30am to 7:00pm
Fri: 9:30am to 5:00pm
Sat: 9:30am to 1:00pm
Job Purpose & Summary
The Senior Member Service Representative (SMSR) performs all the usual tasks of a Member Service Representative (MSR), providing a full range of financial services to DUCA Members, including deposits, withdrawals, and cheque cashing. In addition to the MSR responsibilities, the SMSR, under the supervision of branch management, is responsible for assisting the MSR’s with balancing, dealing with errors, and answering questions regarding products and procedures.
The SMSR promotes DUCA products and services to members and prospective members, maintains cash balances, lists and balances outgoing cheques and balances all transactions daily.
Key Accountabilities & Duties

Directs the work effort of MSRs, providing overrides while verifying transactions are correct, and offering general assistance as needed to help ensure work is completed correctly and according to guidelines and standards
Help train MSRs, helping them succeed in their role
Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
Operates a cash on a daily basis, identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
Assist the Branch Manager with completion of administrative duties and reports.
Performs cash management duties – ordering, verifying, and balancing
Remains current and up to date on DUCA products, services, operational, and risk policies and procedures
Participates in local market business development opportunities and community
Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required
Participates in the counting of large cash deposits.
Occupational Experience & Education Requirements

High School Diploma or equivalent
2-3 years’ experience helping Members or customers in a financial services environment
Previous experience with sales is considered an asset
Cash handling experience
Proven customer service skills in the financial industry
Supervisory or team lead experience considered an asset
Knowledge, Skills & Attributes

Ability to effectively supervise
Conflict resolution and problem-solving skills
Good communication skills, both verbal and written
Keen attention to detail and emotional intelligence
Department: Retail Banking
Primary Location: Newmarket Branch - 16640 Yonge St Unit 6B, Newmarket, ON L3X 2N8
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $44,818. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Branch Manager II

We are looking for a new Branch Manager II to join our dynamic Etobicoke branch!
Branch Hours

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm
Job Purpose & Summary
The Branch Manager leads and manages the overall branch operations and branch team, with the purpose of helping our Members do more, be more, and achieve more with their money and their lives. The Branch Manager is responsible for the overall success of the branch, including achieving branch targets and business objectives, by effectively coaching, training, and leading the team to deliver an exceptional Member experience and provide holistic financial advice. The Branch Manager is responsible for all people management activities, including staffing decisions, performance management, and compensation decisions. The Branch Manager leads and participates in branch campaigns, acts as a DUCA ambassador in the community, and ensures branch operations are efficient and compliant. The Branch Manager also works towards achieving their personal sales goals, by meeting with Members and using their expert product knowledge to identify products and/or services that will help Members achieve their short- and long-term objectives.
Key Accountabilities & Duties

Establish a Member-centric focus for the branch, promoting lobby leadership and a high-level of Member service in all interactions, through ongoing feedback and leading by example
Coach the branch team in the development of their sales and advice skills, product knowledge, relationship development skills, and how to identify opportunities to promote DUCA and our products
Identifies external opportunities to build and develop business within the community and lead the branch in campaigns and business development activities to optimize results and acquire new Members to the branch and portfolio
Provide day-to-day coaching to Financial Services Officers and Member Service Representatives on the total relationship with the Member, ensuring opportunities and interactions are maximized to help Members achieve their objectives
Lead and oversee all branch activities, and motivate and encourage the team to work collaboratively in order to achieve branch and individual objectives, while always acting in the best interest of our Members.
Coach team to resolve problems at first point of contact, and handle any escalated Member concerns
Lead the growth, deepening, and maintenance of relationships with our Members by providing holistic advice to help Member meet their short- and long-term objectives.
Manage performance of all employees, including training, coaching, feedback, and performance reviews
Lead hiring and selection process
Identify training needs for employees and develop plan to close the gap
Provide investment advice and identify the appropriate solution including registered and non-registered term deposits, TFSAs, mutual funds, and wealth solutions that fit and meet the Members’ needs. Refer more complex investment service needs to our Wealth Management team as required.
Open new accounts and through the process, identify additional Member needs, promoting the appropriate solution to meet these needs.
Develop a suite of “centers of influence” outside the branch in order to support referrals and business development activity.
Remain up-to-date on DUCA products, services, operational and risk policies and procedures
Make decisions that mitigate risk, adhere to policy and procedure, and do what is best for the Member
Ensure effective use and integration of the CRM in all advice-based activities
Occupational Experience & Education Requirements

Post-secondary education
Minimum of four (4) years of experience financial services.
Minimum of three (3) years’ experience managing people/leading a team
Mutual funds license (IFIC)
Proven success in growing the business and establishing community and Member (client) relationships
Experience in advisory roles in personal banking, including experience with retail credit and investments. Experience in business banking considered an asset
Proven success with sales and relationship management
Knowledge, Skills & Attributes

Passion for providing excellent Member service and helping Member to achieve their goals
Outstanding people management and leadership skills, including the ability coach, lead, motivate, and manage a team through change
Strong relationship-management skills
Strong problem-solving ability
Strong written and verbal communication skills
Excellent business acumen and financial industry knowledge
Strong attention to detail and time management skills
Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Department: Retail Banking 
Primary Location: Etobicoke Branch - 1451 Royal York Rd, Etobicoke, ON M9P 3B2
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $90,095. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Operations Administrator
Job Purpose & Summary
The Operations Administrator is responsible for various functions and duties related to back office processing and document administration for the payments & clearing function, and deposit products. The Operations Administrator carries out all work with a high degree of accuracy and attention to detail with a drive to deliver outstanding service to internal teams as they support Member transactions and direct to DUCA Member support.
Key Accountabilities & Duties

Process and balance daily wire transactions including:
Review, verify and post all Member and corporate outgoing wire transactions
Utilize the One Paper Lane wire platform to action and extract wire information to be settled with DUCA’s correspondent bank
Balance daily outgoing wires settled to branch funded activity in the respective internal wire related GL accounts
Review and process Member and corporate incoming wire transactions along with associated service charges
Balance daily incoming posting activity to correspondent bank wire settlement reports
Process wire traces and returns as requested
Correspond with branches and the Retail Helpdesk to resolve wire payment issues
Correspond with One Paper Lane and corresponding bank to investigate and resolve technical matters, service delays and other issues as required


Process and balance daily Electronic Fund Transfer (EFT) and cheque clearing files including:
Review, verify and post/return all rejected cheques and EFT clearing items
Balance daily cheque and EFT clearing files to daily settlement totals by end of day
Process daily cheque chargebacks and AFT returns to Member accounts
Process all cheque and EFT returns on Central 1’s Online Return System (ORS)
Correspond with branches to resolve clearing issues where applicable 


Process rejected bill payments and Member requested bill payment traces/recalls including:
Download and print all daily bill payment reports from both Universa and Central 1
Deposit all rejected bill payments back to Member accounts
Email the list of rejected bill payment items to branches
Process trace/recall bill payment requests with Central 1 at the request of the Member
Process bill payment credit adjustments to Member accounts


Process ATM exchange adjustments
Deposit/withdraw ATM exchange adjustments to/from Member accounts
Set up applicable AFT adjustments for settlement with other Financial Institutions as reported by branches through their ATM balancing process
Post entries and balance the internal exchange adjustment account daily
Action faxes sent from other Financial Institutions and correspond with applicable DUCA branches as required
Correspond with Ficanex or applicable Financial Institutions as required


Provide deposits administration services including:
Process all registered and non-registered deposit products
Review daily reports to ensure Member investment are correctly processed
Issue posted cheques for Brokers
Prepare and mail Member notifications
Reconcile previous day’s transactions and documentation
Follow up on outstanding transfers and documentation
Review and gather estate documentation 


Provide estate administration services including:
Review estate packages received from branches
Determine if a Certificate of Appointment is required
Check lockout and notes on all accounts and cancel electronic banking access
Review outstanding credit facilities
Process Saving Share Insurance Claims
Process registered product accounts per Concentra’s Estate manuals and DUCA policy
Prepare communications with beneficiary, executor, estate representative, and/or lawyer
Process all non-registered accounts

Answer email inquiries and phone calls from branches, estate representatives, executors, lawyers brokers, corresponding banking partners, and One Paper Lane, escalating unusual or atypical inquiries where needed
Administrative duties including scanning and/or filing of miscellaneous papers and other administrative tasks
Other duties, as assigned
Occupational Experience & Education Requirements

1-3 years of office or administrative experience
1-2 years of customer service experience
Some post-secondary education in business or administrative studies
Retail banking experience considered an asset
Knowledge, Skills & Attributes

Good computer skills including Excel, Word, email and use of Internet
Ability to work quickly and accurately, with strong attention to detai
Working knowledge Payments Canada Rule
Working knowledge of all DUCA deposit product
An understanding of or the ability to learn Registered products regulations, and Estates
Experience using a banking system is considered an asset
Strong administrative and time management skills
Problem-solving and investigative skills
Strong customer service and interpersonal skills
Excellent verbal and written communication skills
Good judgment and decision-making capabilities
Ability to organize, prioritize, adapt to change and work in a fast-paced environment
Self-motivated and results-oriented
Team player
Working Conditions
Normal office environment.
Department: Deposits and Clearing 
Primary Location: Corporate Office 
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Member Connect Lending Specialist 
DUCA is looking for (2) full-time Member Connect Lending Specialist's to join our growing team! This role will be located on-site at our office in North York, Ontario. Saturday flexibility required.

Call Centre Hours
Mon to Fri: 8am to 8pm
Sat: 9am to 5pm 
Job Purpose & Summary
The Member Connect Lending Specialist provides exceptional, knowledgeable and timely service to Members and prospective Members through a variety of mediums. Reporting to the Director, Member Connect, the incumbent is responsible for underwriting new credit applications, or retention of existing retail lending business and to provide advice for all DUCA products and services.   They have a strong aptitude for identifying opportunities for cross-selling and or up-selling the relevant products and services which meet our Member’s needs. The Member Connect Lending Specialist is adaptable, flexible and able to multi-task in an ever-changing multi-media environment. 
Key Accountabilities & Duties

Delivers an exceptional Member experience responding to both lending and general member inquiries knowledgeably and professionally through a variety of mediums including phone, email, chat, website etc.
Meets established retail lending, investment and ancillary product and service goals.
Identifies opportunities during each Member interaction and promotes and cross-sell the appropriate DUCA products and services.
Manages the Member Connect retention process for existing retail lending products.
Completes credit analysis to underwrite credit applications in accordance with sound credit granting principles.
Protects DUCA’s assets by adhering to all applicable lending regulations, policies and procedures, legal and ethical requirements, process requirements, and established risk guidelines.
Strives to deliver a best in class customer experience by clarifying the member’s concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Takes ownership and accountability for resolving member service inquiries and/or issues from beginning to end.
Assists Members with setting up on-line banking options and accurately processing transactions on Member accounts within authorized limits.
Leads the Member Connect team in the absence of the Member Connect Manager and/or Supervisor.
Occupational Experience & Education Requirements

3 to 5 years’ experience in a contact centre environment with a lending background
Solid knowledge of all Banking Products, retail underwriting guidelines and high ratio mortgages
Knowledge, Skills & Attributes

Superior problem solving skills
Excellent telephone manners, communication and listening skills
Ability to multi-task, organize and prioritize and adapt to change
Keen attention to detail
Ability to work in a fast paced environment
Self-motivated and energetic
Team player
Working Conditions
Contact centre environment.  
Department: Retail Banking
Primary Location: 5255 Yonge St, North York, ON M2N 5P8
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $50,392. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume. 
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Commercial Banking Analyst 
Job Purpose & Summary
The Commercial Banking Analyst contributes to DUCA’s Commercial Lending profitability and growth by assisting in the ongoing management of a diverse portfolio of mid-market business relationships. This position supports the Commercial Finance team in analysis, credit application write-up, portfolio management, and business development activities on a day-to-day basis.
Key Accountabilities & Duties

Assist with assessment of financing proposals, due diligence, research and credit applications, and make recommendations that adhere to DUCA’s policies and risk guidelines.
Coordinate with internal and external partners to facilitate the on-going management of credit facilities.
Conduct credit reviews of existing Members and maintain annual reviews/renewals at or below targeted levels.
Communicate with Commercial Lending clients on a day-to-day basis, responding to questions and inquiries regarding products, services and advice.
Assist with portfolio management duties and other day-to-day duties.
Research and analyze market segments. Monitor market conditions and trends to assess risk.
Occupational Experience & Education Requirements

Bachelor’s degree in business/finance/economics. Master’s level degree or other related designations are considered an asset.
1-3 years’ experience in banking or related field considered an asset.
Previous experience and/or understanding of financial statement analysis.
Prior Construction lending experience preferred but not a requirement
Knowledge, Skills & Attributes

Strong analytical skills required
Highly proficient with the Microsoft Office suite of products, including Excel, Word, and Outlook.
Strong attention to detail.
Problem solving and issue resolution skills.
Excellent written and verbal communication skills.
Effective team player and ability to work well within a group setting.
Working Conditions
Regular office working conditions.
Department: Commercial Finance 
Primary Location: Corporate Office 
Employment Status: Full-time 
Hours per Week: 38
Salary: The annual salary range for this position starts at $62,158. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.

Why DUCA? 
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.  
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™. 
DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following: 

Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. 
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked.  This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.  At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. 
Retail Credit Administrator 
2 vacancies (1 contract, 1 Full-time)
Job Purpose & Summary
The Retail Administrator supports the Retail Administration Department with various administrative duties related to back-office processing and document administration, including: processing payment change requests, prepayments, and setting up and/or amending Pre-Authorized Debits (PAD) for repayment of loans, mortgages, and/or lines of credit. This position is also responsible for preparing Mortgage discharge penalty calculations and documentation and ensures property insurance cancellation notices are actioned, including collecting replacement policies.
This position completes work with a high degree of accuracy and attention to detail, with a drive to delivery outstanding service to internal teams.
Key Accountabilities & Duties

Ensures receipt of and analysis of extra payments, PAD’s, payment change requests, etc.
Diarizes proper banking system input and changes, and processes extra payment, PAD’s & payment change requests on system as required
Follow up and retrieve all relevant documentation for mortgage bookings
Prepare Mortgage discharge penalty calculations and documentation
Book front-line requests through applicable tracking software
Assist branches with the completion of Payment Changes and PAD forms
Receive and review all property insurance policies relating to Property Fire Insurance of Residential properties and action any property insurance cancellations
Forwards letters to quote insurance placement premiums on cancellations
Maintains CUMIS Insurance Policy Report and submits on an annual basis, ensuring accuracy
Assists in the preparation of Renewal Agreements and Discharge Statements
Attends to incoming Credit Administration courier and mail 
Occupational Experience & Education Requirements

1 to 3 years of office or administrative experience
Some post-secondary education considered an asset
Credit Union or Financial Institution experience considered an asset
Knowledge, Skills & Attributes

Working knowledge of legal documents, legal procedures, preparation of mortgage and loan renewals and bookings
Working knowledge of mortgages
Proficiency with MS Office suite
Ability to prioritize and make quick decisions
Problem-solving and investigative skills
Working Conditions
Normal office environment.
Department: Retail Administration 
Primary Location: Corporate Office 
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. 
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.